Sales Customer Service

Prateek Dale

Contact: +91-786-***-****, Email: ***********@****.***

In Quest of Challenging Opportunities in the domain of Sales and Service Operations with a leading

Organization of repute, preferably in IT and Electronics Industry.

• A prompt learner & professional with more than 4 years of experience in the areas of Business

Development, Marketing, Sales and Customer relationship management.

• Currently working as a Store Manager maintaining SOPs at its best.

• A skilled communicator, good trainer, encourages clarity and ethical code while serving

customers.

Sales and Marketing:

Managing sales with focus on achieving predefined goals.

Business Development:

Forecasting and driving business decisions to ensure profitability and growth. Evaluating market

response and researching to expand existing as well as tap new markets and opportunities.

Account Management:

Managed B2B sales by mapping client’s requirements & providing them best solutions to suit their

requirements. Maintained existing customer accounts through achieving delivery and service quality

norms. Identifying and networking with prospective clients to accelerate sales growth.

Customer Relationship Management:

Maximizing customer satisfaction by effectively handling customer complaints and grievances.

Lenovo Exclusive Store (Aug 2010 to Present): Store Manager- Sales and Service

Key Responsibilities:

• Identify and Analyze Customer’s need and Budget.

• Understanding and anticipating needs and recommending appropriate product and

services.

• Build Customer relationship based on trust, personally manage sales lead and help

customer close the deal.

• Strong Administrative and Visual Merchandising skills.

• Skilled in Problem resolution and creating Win-Win situation for Customer as well as

Seller.

Vertex Customer Service Pvt. Ltd. (May 2009 to Jan 2010): Relationship Executive-Sales and

Operations

Key Responsibilities:

• Market Research on the Customer Business and targeting potential customers.

• Building up & maintaining healthy business relations between the Client and Customer

through product and services customization.

.

• Lenovo Exclusive Store

Raised Sales from 3 laptops/Qtr. to 60 Laptops/Qtr. with exponential increase in revenue from

3.6 Lakhs to 50 Lakhs of Market Share.

One in Three Laptop user has a Lenovo sold from Lenovo Exclusive Store.

• Airtel Enterprise Services

A chieved a sales target of 1 Crore in a Month in a team of 12 members with personal

contribution of 30 Lakhs.

• Microsoft Retail Accreditation Program 2014.

• Microsoft Certified Technology Specialist. (Dot Net Framework 2.0)

• Microsoft Certified Technology Specialist. (Visual Studio 2005)

• B.E in Electronics and Communication from Rajeev Gandhi Technical University,

Bhopal in 2008.

(Aggr. 71%) (Top 15 Percentile)

• Higher Secondary (Science) from St. Mary’s School, M.P. Board in 2004.

(Aggr. 79 %) (Top 10 Percentile)

• Address – Prateek Dale

283, Jawahar Nagar colony,

Rajendra Nagar,

Near dutt Mandir,

Indore.

Madhya Pradesh

DOB- 09 Jan’ 86

• Marital Status- Married

• Hobbies- Reading Books.

Contact this candidate