Customer Service Representative
Resume:
Alketa Meko
*** ***** ******, ********* ******, Bloomfield, Nj, 07003, C: 973-***-****
e-mail: ********@*****.***
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and
contribute to company success.
Highly motivated, High-performing, Productive, Self-directed, Innovative, Mature, Creative,
Customer-focused, Disciplined, Flexible, Focused
Core Strength
Strong organizational skills Telephone Skills
• •
Active listening skills Opening/closing procedures
• •
Sharp problem solver Creative problem solving
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Adaptive team player Critical thinking
• •
Calendaring Customer service
• •
Active listening Data entry
• •
Client relations Documentation
• •
Computer proficiency Email
• •
Coordination Executive management support
• •
Typing Filing, Grammar, Internet research,
• •
Letters and Memos
Organizational Skills
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Microsoft Excel
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Orientation
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Microsoft Outlook Microsoft Word
• •
Microsoft PowerPoint
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Accomplishments
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts
Database Maintenance
Assisted in the managing of the company database and verified, edited and modified members
information.
Publications Presentations WEB PORTOFOL: http://www.wix.com/alketa/design
Conferences Seminars : Photokina Panair, Kuln, Germany, for a period one week.
Different seminars for photo and design information at Durres, Albania
Work Experience
Customer Service / Office responsibilities. (Scanning the invoices, filing, answer
the incoming calls, faxing, copying, preparing the invoices in routes.)
01-2014/and now
International Delights - 230 Brighton Rd, Clifton, Nj.
Assistant accounting 11/2012 - 07/2013
Fast Call – Tirane, Albania
ESSENTIAL FUNCTIONS
Accounting: journal entries for reclassification of expenses as needed.
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Set up automatic bank transactions for customers accounts.
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Track organization credit card numbers and owners.
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Process monthly credit card reconciliations.
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Inventory.
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Prepare monthly budget-to-actual on all grantsactual expenses.
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Prepare monthly bank reconciliation
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Prepare quarterly billing for and ensure timely billing and receipt of payment. inquiries
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concerning financial information.
Generated sales and inventory reports in Excel with data from a variety of sources,
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maintaining a 100% accuracy rate.
Worked under strict deadlines and responded to service requests and emergency call-outs.
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Assisted customers with organization and product complaints.
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Compiled weekly monetary reports and records for store managers
•
Photo Editor (Designer), Photo Lab Technician 06/2001 -
07/2009
Foto RRELI Tirane, Albania
Strong design sense
•
Conceptual thinker
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Design strategy
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Brochure and newsletter formatting
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Logo and business card photography
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Creative and artistic
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Quick learner
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Template creation
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Retouch
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Face wrinkles
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Operated photo printing machines and maintained lab inventory.
Edited and archived images, and designed backgrounds and borders on photos.
Maintained Photo printing machine, photographic camera and lab area.
Created prints and enlarged photos from negatives.
Calculated and mixed chemicals as required for developing reels.
Checked photographic prints rolls.
Placed cost and package photo orders.
Skills and Abilities:
Written and oral communication skills
Timeline/task oriented to deliver projects on time
Excellent organizational and time management skills
Proficient in programs such as Adobe InDesign, Photoshop and Illustrator, which are currently
industry standards
Portfolio of all the design work created
Solve visual problems and challenges which communicate information
Educational Background
High School Diploma: General High School 1999
Andon Zako Cajupi Tirane, Albania
BBA: Finance-Contability Tirane, Albania
Economic Faculty
Not yet finished
NJ Guard Training Academy
2013
2950 Hamilton Blvd
Clifton, Nj
South Plainfield, NJ 07080
Phone: 201-***-****
Fax: 908-***-****
Security Officer
• Security Officer Duties Orientation
• NJ Attorney General's Use of Force Policy
• Terrorism Awareness
• Cargo Theft
• Security Measures: Prevention and Deterrence
• New Jersey's Critical Infrastructure Awareness
• Suspicious Letters and Packages
• Suicide bombs and Vehicle borne improvised explosive devices (VBIED's)
• First Aid Awareness
• Incident Command System
• Ethics
• Report Writing
• Street Gangs
Online course: Web Design
2011
WebMasterPoint.org Rome, Italy
WebMasterPoint.org - P.IVA: 056********
First knowledge: Html-kit, Windows Movie Maker, Filezilla, Dreamweaver
Certificate: Microsoft Windows, Word, Excel, Power point, Typing tutor
1999
Education Center Tirane, Albania
Adobe Photoshop, Illustrator, Indesign
English Language – very good
Italian Language – very good
French Language – Good
Spanish Language – Basic knowledge
Greek Language – Basic knowledge
Additional information
Nationality – Albanian
Date of birth – 18/01/1981
Contact this candidate