Customer Service Manager

Ashlee S. Harper

**** ********* *****, *******, ** 23503

Phone: 757-***-**** E-Mail: ****************@*****.***

Summary

Supervised and maintenance crane operations and equipment. Established and maintained personnel records,

documentation, equipment, supplies and inventory. Implemented problem resolution tactics. Managed, trained,

coached and developed successful teams.

Experience

United States Navy – Petty Officer Third Class

Boatswain’s Mate 2010-2014

Performed cost-cutting modifications that improved safety and boosted machine productivity.

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Executed tasks and activities related to decks, painting, up-keep of external structure, deck equipment and

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life -boat maintenance.

Crane Operations; Managed transport of supplies and equipment.

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Organized and supervised all preparation and execution of unit movement.

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Inspected equipment for defects and performed preventative maintenance on necessary equipment.

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Responsible for conducting training, development and performance evaluations of personnel.

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LA Fitness 2009-2010

Training Manager

Conducted client assessments skills of all new club members.

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Created customized training plans for clients.

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Supervised and created schedules for club personal trainers.

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Provided extraordinary customer service, building relationships resulting in high client retention.

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R&S Professional Cleaning 2007-2009

Account Manager

Managed vendor accounts, generating weekly and on demand payment

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Performed all inventories and ordering of cleaning supplies

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Managed client inquiries as well as issue resolution related to client accounts.

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Monitored and recorded company expenses

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Conducted sales and marketing calls to increase client base

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Education

Tidewater Community College, Norfolk, VA

Anticipated graduation date May 2016

Awards & Honors

Navy and Marine Corps Medal, Navy & Marine Achievement Medal, Joint Meritorious Unit Award, Navy “E”

Ribbon, Navy Good Conduct Medal, National Defense Service Medal, Global War on Terrorism Service Medal,

humanitarian Service Medal, Navy Sea Service Deployment Ribbon, Navy & Marine Corps Overseas Service

Ribbon.

Personal skills

CPR, Stress Management, Personnel Management, Problem Resolution, Mac Proficiency, Leadership

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