Customer Service Technical Support

*** ******* *****

Rock Hill, SC *****

Phone 803-***-****

Email ***********@*********.***

Betty Burris

Objective To continue my career with a company, which will allow me to use my previous customer service, technical support, and manufacturing skills.

Education January 2006-July 2006 York Technical College Rock Hill, SC

Customer Service Courses

Work experience 2013-2014 West Marine Rock Hill, SC

Process Control Clerk

Responsible for getting releases/work ready to be selected for warehouse

Responsible for batching work

Responsible for handing out equipment for warehouse workers

2008-2013 West Marine Rock Hill, SC

Stocker

Responsible for replenishing product to its primary location.

Use RF scanner to confirm and verify the correct quantity and product is being stocked.

Crossed trained in Document Control.

Responsible for NCO.

2006-2007 StaffMark Rock Hill, SC

Packaging

Made shippers

Responsible for checking product to make sure date, lot no., and over wrap were correct.

Packed over the counter medications

Packed vitamins

Responsible for stacking product on pallets

Other duties as required

1999-2005 InfoAvenue Internet Services Fort Mill, SC

Technical Support Representative

Responsible for receiving inbound calls from customers in a call center environment.

Verbally instructed customers via telephone on how to troubleshoot email, hardware, software, and internet connection problems.

Verbally instructed customers via telephone how to troubleshoot dial-up, cable modem, DSL and LAN connections.

Responsible for recording and documenting actions taken to resolve customer’s problems using the company’s database.

Familiar with Mac OS, Windows 3.1, 95, 98, 2000, ME, XP, and NT operating systems.

1995-1996 Rockwell Automotive York, SC

Door Systems

Responsible for making parts on an assembly line.

Mastered all stations.

Made window regulators for Chrysler cars and minivans.

Responsible for making sure specifications of parts were in line with manufacturer’s requirements using a micrometer.

Responsible for recording micrometer readings.

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