Customer Service Sales

BOUCHRA DRUMMOND *******.********@*****.*** C: ***-224- 5090

**** ****** ** *** *** Alexandria, VA 22304

LANGUAGE SKILLS:

Full written and spoken fluency in Arabic, French and English. Partial fluency in German.

EXPERIENCE:

Tory Burch, Tyson's Galleria Stylist: (2013-Present)

Lucky Brand Jeans, Tyson's Corner Fashion Consultant: (2011-2013)

Rated as the 4th leading sales performer in the United States.

Excel in providing superior customer service.

Ann Taylor Loft, Lenox Square/ Tyson’s Corner Sales Lead: (2007-2011)

Rated as the 4th leading sales performer in the South Eastern District.

Awarded top performing sales associate for eight consecutive months exceeding sales of $65,000

per month, out-performing full-time staff.

Regularly exceeded my sales goals by 100%. Handled customer service inquiries.

Sarah Tours Travel Agency, Alexandria, Virginia, Assistant Manager: (2002-2006)

Supervised and trained a staff of seven. Provided technical guidance, determined assigned duties, work

priorities and schedules.

Coordinate and integrate work for a variety of individuals from in-house units and serve as liaison between

internal and external customers locally and overseas.

Convey and exchange project information in meetings involving technical issues. Serve as point of contact

for personnel outside of the organizational unit on procedural or technical matters.

Hotel Holiday International Sharjah/Dubai, UAE, Guest Relations Manager: (1997-2001)

Provided excellent customer service in this highly acclaimed international five-star resort.

Inspected cleaning, servicing and repair of all guest quarters. Assisted in showing guest quarters.

Coordinated with department supervisors and staff to provide specialized guest services.

Completed Train the Trainer Program Course (1999).

Sharaf Voyage Travel Agency Fes, Morocco, Assistant Manager: (1995-1997)

Excelled in providing detailed and professional client services including all travel

an accommodation reservations, special requests and client satisfaction.

Assistance Multiservice International, Group Mutuel de Fonctionaire (1992-1995)

Marrakech, Morocco, Assistant Director:

Managed day to day office activities. Responsible for scheduling all employees. Developed and supervised

new employee training program.

Made executive decisions regarding emergency client services.

Responsible for coordinating emergency medical services.

Excelled in providing detailed and professional client services. Promoted to Assistant Director after 6 months.

Fes Voyage Travel Agency, Fes, Morocco, Tour Leader: (1989-1991)

Developed, coordinated and marketed all-inclusive tours for international clientele

EDUCATION:

Institut Superieur International du Tourisme

(1989)

Diploma: B.T.S (Brevet Technique Superieur) Tourism

(1987)

Associates, English Literature, Fes University, Morocco

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