Customer Service Administrative Assistant
Resume:
Sierra Kent
**** ******** ***** ******* ** Apt J Doraville, GA 30340
(C) 678-***-**** (E) ******.****@*****.***
Career Overview
Committed and motivated Administrative Assistant with exceptional customer-
relation and decision-making skills. Strong work ethic, professional
demeanor and great initiative.
Skill Highlights
Report Development Schedule Management
Problem Resolution Critical Thinking
Administrative Support Meets/Exceeds Goals
Meet Deadlines Self-Starter
Microsoft Office Project Planning - MS Project
Spreadsheet Development Attention to Detail
Employee Training & Development Lotus Notes
Payroll File Maker Pro
Reporting Internet Research
Calendaring
Core Accomplishments
Management Support
. Ensured smooth operations by supporting executive team.
. Facilitated on boarding of new employees by scheduling training,
answering questions and processing paperwork.
Process Improvement
. Oversaw implementation of new phone system which resulted in more cost-
effective service.
Multitasking
. Demonstrated proficiencies in telephone, e-mail, fax and front-desk
reception within high-volume environment.
File Management
. Prepared monthly reports for records, closed terminated records,
completed final audit of charts and ensured that all documentation has
been received and filed.
Professional Experience
.06/2014-02/2015 Amerifleet/Outcomes Health
Solutions Alpharetta, GA
Data Entry Specialist
. Prepares source data for computer entry by compiling and sorting
information; establishing entry priorities.
. Processes customer and account source documents by reviewing data for
deficiencies; resolving discrepancies by using standard procedures or
returning incomplete documents to the team leader for resolution.
. Enters customer and account data by inputting alphabetic and numeric
information on keyboard or optical scanner according to screen format.
. Maintains data entry requirements by following data program techniques
and procedures.
. Verifies entered customer and account data by reviewing, correcting,
deleting, or reentering data; combining data from both systems when
account information is incomplete; purging files to eliminate
duplication of data.
. Tests customer and account system changes and upgrades by inputting
new data; reviewing output.
. Secures information by completing data base backups.
. Maintains operations by following policies and procedures; reporting
needed changes.
. Maintains customer confidence and protects operations by keeping
information confidential.
. Contributes to team effort by accomplishing related results as needed
01/2014-05/2014 3PD
Roswell, GA
Call Center Agent
. Determines requirements by working with customers.
. Answers inquiries by clarifying desired information; researching,
locating, and providing information.
. Resolves problems by clarifying issues; researching and exploring
answers and alternative solutions; implementing solutions; escalating
unresolved problems.
. Fulfills requests by clarifying desired information; completing
transactions; forwarding requests.
. Sells additional services by recognizing opportunities to up-sell
accounts; explaining new features.
. Maintains call center database by entering information.
. Keeps equipment operational by following established procedures;
reporting malfunctions.
. Updates job knowledge by participating in educational opportunities.
. Enhances organization reputation by accepting ownership for
accomplishing new and different requests; exploring opportunities to
add value to job accomplishments
03/2012 - 12/2012 Alorica
Kennesaw, GA
Customer Service Representative
. Answer incoming calls from customers to take orders, answer inquiries
and questions, handle complaints, troubleshoot problems and provide
information.
. Interact by phone with outside parties to solicit orders for goods or
services, request donations,
. Answer calls professionally respond to customer inquiries research
required information using available resources handle and resolve
customer complaints provide customers with product and service
information enter customer information process order, forms and
applications identify and escalate priority issues route calls to
appropriate resource follow up customer calls where necessary complete
call logs produce call reports
08/2010 - 03/2012 Office Solutions
Tucker, GA
Professional Organizer
. Improved communication efficiency as primary liaison between
departments, clients and vendors.
. Increased meeting efficiency by developing meeting agendas.
. Consistently praised by management for the quality and timeliness of
reports, attention to detail, exemplary customer service delivery and
team-player attitude.
. Processed accounts receivable and accounts payable.
. Performed accounts receivable duties including invoicing, cash
application, researching chargebacks, discrepancies, issuing credit
memos, reconciliations and responding to customer requests for
documentation.
07/2009 - 08/2010 A Loving Home Childcare
Tucker, GA
Childcare Provider
. Provided top-quality childcare for children ages 0-15 years, teaching
basic math, reading and writing skills.
. Ensured healthy development and behavioral skills.
. Kept detailed records and receipts of all money received and spent for
business using QuickBooks and Excel.
. Developed new customer relations through telephone contact and sales
activity.
. Increased meeting efficiency by developing meeting agenda
11/2007 - 08/2009 Wal-Mart Stone Mountain, GA
Cashier/Front End Manager
. Operated cash register during shortage of cashiers.
. Consistently praised by management for the quality and timeliness of
reports, attention to detail, and exemplary customer service.
. Increased customer loyalty through excellent customer service.
. Operated cash register service delivery and team-player attitude.
. Delegated tasks during peak hours.
. Managed and trained a team of more than fifty employees on policies
and procedures.
. Operated telephone switchboard to ensure callers were connected to the
correct destination.
. Assisted customers with returns, provided money services (i.e. bill
paying and money orders).
01/2006 - 07/2007 Parisian Alpharetta, GA
Sales Associate
. Administered support to customers with store purchases.
. Assisted departmental managers in determining floor merchandise
designations.
. Issued support to departmental managers with inventory tracking to
ensure merchandise availability and turnover.
. Met and exceeded store expectations when promoting store credit card
sales.
. Managed and trained new employees on current policies and procedures.
11/2004 - 12/2005 Pretty Pieces
Lithonia, GA
Assistant Store Manager
. Managed and trained new employees on current policies and procedures.
. Reconciled inventory logs in order to guarantee the availability of
new products.
. Coached store representatives on products to increase productivity and
sales.
. Provided feedback to all representatives for semi-annual reviews.
01/2002 - 10/2004 Fulton County Government Center Atlanta, GA
Administrative Assistant
. Operated large format printers and binder equipment to produce printed
documents for the county
. Performed calendar organization and collateral preparation for
meetings.
. Systematically increased office organization.
. Improved communication efficiency as primary liaison between
departments, clients and vendors.
. Developed more efficient filing/documenting system and customer
database protocols.
. Operated telephone switchboard to ensure callers connected to the
correct destination.
Education
09/2011 - Current ITT Technical Institute Duluth, GA
Pursuing an Associate of Science Degree
. Current GPA: 3.83
. Recipient of the Highest Honors and Perfect Attendance Awards
11/2007 - 08/2009 Wal-Mart Stone Mountain, GA
Cashier/Front End Manager
. Operated cash register during shortage of cashiers.
. Consistently praised by management for the quality and timeliness of
reports, attention to detail, and exemplary customer service.
. Increased customer loyalty through excellent customer service.
. Operated cash register service delivery and team-player attitude.
. Delegated tasks during peak hours.
. Managed and trained a team of more than fifty employees on policies
and procedures.
. Operated telephone switchboard to ensure callers were connected to the
correct destination.
. Assisted customers with returns, provided money services (i.e. bill
paying and money orders).
01/2006 - 07/2007 Parisian Alpharetta, GA
Sales Associate
. Administered support to customers with store purchases.
. Assisted departmental managers in determining floor merchandise
designations.
. Issued support to departmental managers with inventory tracking to
ensure merchandise availability and turnover.
. Met and exceeded store expectations when promoting store credit card
sales.
. Managed and trained new employees on current policies and procedures.
11/2004 - 12/2005 Pretty Pieces
Lithonia, GA
Assistant Store Manager
. Managed and trained new employees on current policies and procedures.
. Reconciled inventory logs in order to guarantee the availability of
new products.
. Coached store representatives on products to increase productivity and
sales.
. Provided feedback to all representatives for semi-annual reviews.
01/2002 - 10/2004 Fulton County Government Center Atlanta, GA
Administrative Assistant
. Operated large format printers and binder equipment to produce printed
documents for the county
. Performed calendar organization and collateral preparation for
meetings.
. Systematically increased office organization.
. Improved communication efficiency as primary liaison between
departments, clients and vendors.
. Developed more efficient filing/documenting system and customer
database protocols.
. Operated telephone switchboard to ensure callers connected to the
correct destination.
Education
09/2011 - Current ITT Technical Institute Duluth, GA
Pursuing an Associate of Science Degree
. Current GPA: 3.83
. Recipient of the Highest Honors and Perfect Attendance Awards
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