Customer Service Data Entry

Shakira Humphrey

*** ****** ****** *****, ** ****2 Cell: 347-***-****

********.*******@*****.***

QUALIFICATIONS

A resourceful administrative professional, with over ten years of client

services and office experience. Inept ability to work in fast paced

environments with high foot traffic. Consistently providing excellent

client services by being knowledgeable of companies' structure, mission and

values. Optimizing on building positive relationships with co-workers and

customers a like. Delivers, prompt, professional, and courteous service

while committed to contributing to create an efficient, productive

environment. Practical approach to identifying and resolving issues.

CORE COMPETENCIES

. Organizational Management

. Tax Preparation

. Detail Oriented

. Customer Service

. Database Management Systems

. Time Management

. Accounts Receivable

. Office Operations

. Data Entry

PROFESSIONAL EXPERIENCE

Jackson Hewitt Licensed Tax Preparer Bronx, NY

12/2013 - 04/2014

The Bronx Zoo Guest Relations Representative Bronx, NY

02/2010 - 8/2013

Omega 2000 Inc Office Clerk Bronx, NY

05/2007 - 02/2010

ESPN Zone Sales Representative/Trainer New York, NY

10/2002 - 05/2007

Administrative

V Prepared tax returns for various clients; informed and educated them

on questions and concerns they had in reference to their tax return

documents

V Recorded various data entry reports and submitted transactions

V Functioned as manager when necessary and oversaw the day-to-day office

operations when needed

V Processed cash transactions, donations, fundraisers and raffles

V Responsible for the incoming and outgoing distribution of packages and

documents

Customer Service

V Presented a great first impression and assisted guests by providing

answers to their questions and directing them to various locations

V Assisted in the coordination and preparation of various events and

activities for attending guests

V Maintained and strengthened the line of communication with staff and

clients in order to create an efficient and productive environment

V Created a supportive environment, by being knowledgeable of a

company's mission and values

EDUCATION:

Lehman College, Bronx, NY

Major: English

Mercy College, Bronx, NY

Major: Behavioral Science

COMPUTER SKILLS:

Windows, Microsoft: Word, Excel, Internet Explorer

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