Management Training

SONIKA GONDEKAR

****, **** ****** *****, *** ***, Edina, MN 55435

(M) 612-***-**** •********.******@*****.***

PROFILE

10+ years of work experience including 4 years of supply chain operations and 6+ years with worldwide Learning & Development

and eLearning for Retail, Supply chain, Shipping and Healthcare domains. Strong operations experience including project

management, stakeholder management, content development and learning management system (LMS).

EDUCATION

SP Jain Institute of Management & Research Mumbai, India

Post Graduate Diploma in Management, Major in Operations Management 2007

TS Chanakya, University of Mumbai Mumbai, India

BS, Major in Nautical Science 1999

CERTIFICATIONS & MEMBERSHIPS

• Completed “Basics of Instructional Design” from SNDT University, India

• Completed certification course on “Quick Pro and 3DSMax” from Arena Multimedia, India

• Completed Basics of Supply Chain Management Course (BSCM) from APICS

EXPERIENCE

JK Technologies Learning Solutions(Contract) Pune, India

Consultant (LMS / e-Learning) Sept’14-

Jan'15

• Worked with client to determine training needs and scope of e-Learning modules.

• Created Course Design Document and Project Plan.

• Conceptualized storyboard, prototype and developed e-Learning module and voice-over script.

• Coordinated with vendor for voice-over recording.

• Worked as the business analyst for selecting and customizing Learning Management System for a client.

• Organized workshops with Senior Management, Design team and Development team.

• Created Functional Specification Document, Use Cases, Test Scripts and User Manuals for LMS.

Software Used: Articulate Storyline, Adobe Illustrator, MS Office

Learning Management System (LMS): Moodle, Totara, LearnProf (In-house developed)

Eisai Co. Ltd.(Contract) New Jersey, USA

Consultant (Instructional Designer/Content Developer/LMS Administrator) Apr’12-May’13

• Worked with SMEs to determine various training needs for healthcare domain (eg. Compliance, New Product Launch,

New Hire Orientation, New System Launch, Standard Operating Procedures etc).

• Created functional specifications, project plan and prototypes.

• Created eLearning modules (storyboard, Job Aids, Voice-Over scripts and recordings) using rapid eLearning tools.

• Developed various assessment quizzes using Plateau Question Editor (PQE) and Articulate Quiz maker.

• Deployed, tested and managed courseware (AICC/SCORM) using the company Plateau LMS (Upgraded to

Successfactors LMS).

• Worked with various vendors to test and deploy e-Learning modules in LMS for Business Units.

• Developed e-Learning courses to be used in mobile devices (iPads).

• Worked as project team for configuration and UAT during LMS upgrade to SaaS version (Successfactors 1207).

• Trained regional LMS administrators using Web-Ex sessions and participant guides.

Software Used: Articulate Storyline, Articulate Studio’09, Adobe Captivate, Camtasia, Lectora, Snagit, MS Office

Learning Management System (LMS): Plateau 5.8, Successfactors 1207

Zensar Technologies Ltd. Pune, India

Senior Instructional Designer, eLearning Jun'10 to Aug'11

• Worked as single point of contact for e-Learning projects on application and product roll-out and managed global

client interactions as well as internal Off-shore Development Center interactions.

• Interacted with multiple stakeholders (Business Architects, Business Users, Training Head, IT Project Manager) for

requirements gathering.

• Prepared Proposal, Requirement, Scope, Instructional StrategyDesign and Prototype documents.

• Prepared various Project Plans, Resource Plan, and Quality Assurance Plans as per CMMI level requirements.

• Created various Templates and Checklists for project deliverables.

• Performed Quality Check and testing of the system before UAT and roll-out phase.

• Managed teams of Instructional Designers, Graphic Designers and Integrators for timely delivery of the projects.

Software Used: Articulate Studio’09, Adobe Captivate, Flash, MS Office

Reliance Retail Ltd. Mumbai/Pune, India

Senior Manager, Learning & Development (Talent Transformation) Feb'07 to May'09

• Worked as the Single Point of Contact (SPOC) for State Talent Transformation Team.

• Used Instructional Design concepts and strategies for implementing various training modules for awareness of new

processes (SAP & POS Systems and Process).

• Analyzed training needs for the State Store Operations Team.

• Along with SME’s and content development team,designed and developed various training modules.

• Implemented the new training modules in state, which included booting the trainers and operations team.

• Evaluated the performance of operations teams and revised the modules as required.

• Prepared various Roll-out Plans, Critical Path Method Schedules and dependency matrix.

• Created various templates and processes for tracking training progress in the state stores.

NewsLink Services India Pvt Ltd. New Delhi, India

Project Consultant, Computer/Web Based Tutorial 2004 to 2006

• Conducted feasibility analysis and quality checks of marine computer based tutorials for SeagullAS, Norway, a leading

developer and provider of Computer Based Tutorials for onboard training of multinational seafarers.

• Coordinated among the teams in India, Norway, China and UK for visualization of storyboard and Multimedia

presentation of marine projects (CBTs and WBTs).

• Trained non shipping personnel in visualizing marine perspective while explaining the content, graphics, animations

and jargons of marine projects.

International Marine Transportation Ltd. (ExxonMobil subsidiary) Mumbai, India

Navigation & Operations Officer (2nd Officer) 1999 to 2003

• Specialized in transportation of oil in Product tankers, Crude oil carriers and Very Large Crude Carrier (VLCC) in

different parts of the world (15 countries).

• Demonstrated strong decision making and time management skills during the operations.

• Developed very strong people management and communication skills while delegating shipboard operations related

tasks to multinational crew.

• Conducted various drills, demonstrations and simulations for training shipboard personnel on various emergencies.

ADDITIONAL DATA

• Key Skills: Project Management, People Management, Instructional Design, Communication, Learning Management

System, Operations and Process Trainings

• Domain Knowledge: Shipping, Supply Chain, Retail and Healthcare

• Multimedia tools: Articulate Presenter’09, Quizmaker’09, Engage’09, Articulate Storyline, Adobe Captivate, Lectora,

Camtasia, Snagit

• Created various System training modules for Users and Administrators for Microsoft SharePoint, Learning

Management System, SAP and internal portals.

• Created various Process training modules for Sales and Operations team including New Hire Orientation, Compliance

Training, Standard Operating Procedures (SOP) Training

• First Indian woman to join Merchant Navy as a Navigating Officer.

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