Customer Service Management

Alex O. Konadu

**** ******** **. ***.*

Cedar Falls, IA. 50613

E-mail: ****@****.***

Phone: 319-***-****

Manufacturing Operations and Materials Management

A manufacturing operations and a materials manager with 9+ years of management experience in

the manufacturing industry with a progressive and consistent success and track record. A goal

oriented individual with a passion for developing, coaching, directing, and leading skilled cross-

functional teams to improve revenue, cost, quality, process, and customer services. Skilled in

project management, purchasing, production management, supply/demand planning, and

materials management.

Project and Continuous Improvement

Identified opportunity to cut outside warehousing costs company-wide by leading a 2.7 million

warehouse optimization project that increased the capacity of Fredericksburg facility warehouse

by 110% and reduced spend on outside warehouse cost.

ISO 14001 – Environmental Management Program –Waste to landfill (Recycle program)

implementation leader. Reduced plant’s waste to landfill by 30% in one year.

Project leader for the improvement of warehouse organization as well as improved inventory

tracking processes to sustain inventory validity and system tracking

Redesigned weigh up rooms to foster efficiency and promote safe environment to employees

Managed the integration of acquisition (55 SKU’s, 6 million pound business and 400 raw

materials) into existing business. Managed 395 total SKU’s with 2,000 raw materials

Managed corrective and preventive action (CAPA) system to correct audit non-conformance and

trained employees on best practices and counter measures.

Planned long and short term production schedule for Fredericksburg facility. Built capacity

model for two plants to ensure plants have the capacity and labor to support customer demand.

Tracked and maintained 97.5% customer service levels and implemented best practices to

improve customer service score.

EDUCATION

Cardinal Stritch University, Milwaukee, Wisconsin

Masters of Science, Business Management

New Jersey Institute of Technology, Newark, New Jersey

Bachelors of Science, Chemical Engineering

Essex County College

Associate Degree, Engineering

PROFESSIONAL EXPERIENCE

Kerry Ingredients – Fredericksburg, IA

Materials Manager – (November, 2011 – February 2015)

Managed the materials and warehouse department supervising 5 direct reports including and 20

indirect reports. Accountable for Inventory and Cost Controls, Maintaining Customer Service

Levels, Procurement, Capacity Planning

• Oversight of plants inventory with $20 million total revenue. Tracked raw materials “days

on hand” and Finished Products “days on hand” to ensuring raw materials delivers just in

time for production and Finished Goods are shipped as soon as production is completed.

• Managed, controlled, and purchased inventory including, all liquid and dry ingredients

and packaging materials.

• Managed Raw Materials Inventory and inventory accuracy, worked with vendors to

communicate quality and delivery issues.

• Responsible for maintaining Customer Service levels. Handled customer complaints and

collaborated with all department heads to identify root cause and implemented preventive

measures.

• Tracked and developed reports to identify progress of cost saving initiatives and process

efficiencies for the plant.

• Identified opportunity and worked with R&D to implement SKU’s rationalization to

reduce inventory adjustment losses by $175,000-$200,000 annually

• Measured actual performance against goals and presented results to executive

management.

• Managed daily cycle counts and also reconciled manufacturing orders to ensure inventory

accuracy and mitigate over purchase.

• Managed inventory counts and coordinate vendor delivery schedules to ensure

appropriate levels of inventory.

• Implemented 5S Principles that turned a sprawling, messy warehouse into an organized

community where operators get the materials they need, when needed, and in the quantity

needed.

• Identified need to re-structure warehouse in order to reduce complaints and inventory

adjustments as well as increase space for expansion

Kerry Ingredients – Jackson, WI

Production Supervisor – (October, 2007– November, 2011)

Managed day–to-day operations of production on overseeing 4 departments of 125 employees.

Accountable for Safety, Production Quality, and Cost Controls. Chosen as member of Emergency

Response Team for the entire plant responsible for communications with emergency officials.

• Audited existing processes, identified critical gaps and designed new corrective

procedures. Wrote work procedures, trained staff and achieved certification.

• Implemented Quality improvement program including spot audits, root-cause analysis,

and scenario planning. Consistently recognized for Value Contributions.

• Facilitated numerous Root-Cause Failure Analysis Investigations in regards to Safety,

Equipment failures and product dispositions. Improved productivity approximately 10%

• Interpreted specifications, fat balance, and job orders for employees, and assigns duties as

necessary. Delivered training to employees.

• Analyzed and resolved work problems and assisted employees in solving production

problems. Increased quality by 10% through GMP’s and HACCP.

Aerotek Environmental and Engineering, 371 Hoes Lane, Piscataway, New Jersey, 08854,

Customer: Occidental Chemicals

Project Manager – Contract (January, 2006 – October, 2007)

Responsibilities:

• Monitored administrative procedures for project.

• Ensured that all requirements of insurance, safety are met.

• Developed, reviewed and implemented project schedules and contract bid documents.

• Initiated, established and maintained working relationships with Lab, engineer and

contractors to facilitate remediation and construction activities.

• Organized, conducted and represented the company at project coordination meetings.

• Reviewed and approved contractor, vendor payment applications and miscellaneous

invoices.

• Negotiated and approved change orders from engineering team, contractors and lawyers,

and prepare revisions to original budget as a result of changes and revisions to work.

• Prepared and issued monthly progress reports, schedules and cost reports.

• Ensured timely project completion through scheduling, expediting of material deliveries

and management of material and document submittals/ approvals.

• Managed closeout process.

Core Competences:

• Supply Chain Management Principles

• Purchasing and Warehouse management

• Problem Solving & Change Management

• Hazard Analysis and Critical Control Point (HACCP) Principles

• Root Cause Analysis

• Continuous Improvement and Cost Control

• GMP and Safety

• Scheduling and Maintenance

• SAP

Contact this candidate