Service Manager

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Shraddha Bathija

*** * ***** ********* ********;

**, * ** * ****, Egmore

Chennai - 600105

Mobile Number: +91 98408- 42729

Email: ****************@*****.***

OBJECTIVE: To associate myself with an organization that will help me

unleash my undying passion to make something of myself as well as

contribute to the growth of the Organization.

Profile:

> More than 3 years of experience in the banking industry.

> The youngest/first employee to bag a promotion and role change within

8 months of joining my first organization

> Experience in sales and operations wing of business

> Outgoing and result oriented.

> Creatively inclined and Ambitious

WORK EXPERIENCE:

Client Origination Manager (Nov 2012 - Till Date)

Citibank N.A

Chennai, Tamilnadu, India

Responsibilities:

> Onboarding new clients for the bank

> Developing business and providing end to end solutions to the client

by coordinating with various departments

> Monthly business review presentations

> Ensuring maximum FTR

> Ingenuity and Innovation

> Responsibility of ensuing transparency on all communications with

client and superiors.

> Supervising and ensuring all reporting and E mail / written

correspondence with the Client or the Company are accurate and timely.

Achievements :

> Was adjudged the best newcomer PAN india within 5 months of service.

> Generated revenue of Rs 1 lakh for the bank through the first client

relationship and received recognition for the same from the Country

Business head

Relationship Officer (May 2012 - Nov 2012)

American Express

Chennai, Tamilnadu, India

Responsibilities:

> Handle acquisition for the premium most cards of the company

> Handle a vast portfolio of clients and be a single point of contact

for all their needs

> Arrange meetings with the client on a regular basis and take the

initiative of relationship management with the new as well as long

standing clients.

Achievements:

> Sold maximum premium cards and achieved the maximum spending ratio on

the same within 3 months of service

Service Quality Analyst (July 2010-May 2012)

Serco Global Services

Chennai, Tamilnadu, India

Responsibilities:

> Supervising a 25 member team to ensure quality standards are met

> Devising action plans to ensure efficiency in process and reducing

errors

> Working with the team to ensure best practices are shared

> Product and soft skill training to new employees and monitoring work

of the team on a daily basis to meet the given service level

agreement.

Achievements:

> Stack ranking topper in October and November 2011

> Awarded best quality analyst for the quarter ending March 2012

> Selected for STEP in 2011 - a program of excellence for leaders and

was adjudged the best candidate for that year.

Educational Background:

. Bachelors in Commerce (2007-2010)

Stella Maris College, University of Chennai - 82%

Higher Secondary

Sacred Heart Matriculation Hr. Sec School - 96 %

INTERESTS:

Reading extensively, Dance(Jazz and western), Writing of any kind.

PERSONAL DETAILS:

Birth Date: September 14, 1989

Nationality: Indian.

Civil Status: Single.

Declaration: I hereby declare that all the above details are true to the

best of my knowledge.

References:

Available upon request

Place: Chennai.

Contact this candidate