Customer Service Assistant
Resume:
Lourdes G. Andrea
***.*********************@*****.***
*** ***** **** **** **. - Orange County, CA 92868
Objective
Dedicated professional with the ability to become an asset to your organization is seeking the following position: Export &
Import Specialist Position.
Highlights of Qualifications
Bilingual English/Spanish with ability to read, write, speak and translate
Basic communication skills in Mandarin Chinese and German
Knowledge of and experience implementing federal regulations for International Traffic in Arms Regulations (ITAR), Export
Administration Regulations (EAR), and Office of Foreign Assets Control (OFAC)
Understanding of NAFTA, APAC, and EU regulations
Certified Global Business Professional (CGBP) credential
Assist in the development of the company's trade compliance policies and strategies
Classify and maintain export control classification data for all products
Maintain status of all export licenses with applicable government agencies
Education
2012 - 2015 International Business Degree - Santa Ana College, Santa Ana, CA
2009 - 2011 V.E.T. Health and Safety Certificate – Alicante, Spain
2007 - 2008 International Secretary - Funds Business School, Alicante, Spain
Experience
Ociex, Orange, CA - Import & Export Broker - USA / Spain (freelancer) 8/14 - Currently
• Import documentation collection, review and processing.
• Coordinate third party vendors involved with the physical shipment handling or shipment paperwork.
• Customer service for both internal and external customers.
International Student Office, Santa Ana College, CA – Administration Assistant 1/12 – 2015
• Developed and implemented the global marketing plan in social, cultural, and educational activities and events.
• Counseled students need and regulatory requirements.
• Optimized supply solutions to meet the requirements of the international student program, including inventory, time to
market, costs and customer service.
Latish Scientific Ltd - London, UK – Health & Safety Production Coordination Assistant 9/11 - 12/11
• Provided activities of information, training and motivation for the company employees on understanding and
complying with the Health and Safety Manual.
• Applied measures of identification and control of specific and general risks concerning the productive processes.
• Coordination of their activity with the personnel of the services of prevention, the delegates of prevention and fire drill.
Spiffy S.L. – Alicante, Spain – HR Production Coordination Assistant 9/07 – 1/11
• Responsible for the accounting functions of preparing the employee pay slips, health insurance forms and company
compliance process.
• Utilized strong organizational and planning skills and logistics; managed all bookkeeping for the company.
• Managed staff of 20 employees; hired trained, motivated staff to work in team environment to achieve company deadlines and production goal.
Contact this candidate