Customer Service Human Resources
Resume:
Résumé: Laurie Elaine Isaac
Houston, TX ***** * Cell: (1-832-***-****
Email: **.*****@*******.***
Education Mayde Creek High School
High School Diploma (May 2001) – 3.2/4.0
Employment Stage Stores, Inc.
Human Resources Administrator January 2009 - February 2015 (5 years & 1 month)
Leadership roles:
o Responsible for the Associate of the Quarter program, writing speach scripts, and creating
certificates.
o Manage the Associate Referral Program, Service Anniversaries, and associate reimbursement.
o Compose and distribute routine written correspondence from Human Resources.
o Create and maintain Human Resources and Corporate Events calendars, distribute corporate
emails and announcements.
Project management support:
o Ensure the relevant HR database is up to date, accurate and complies with relevant legislation.
o Provide support for Payroll and HRMS, research and resolve problems, perform scheduled
activities.
o Administer and support projects including preparation of documents and follow-up on
timelines and deliverables.
o Document workflow and work procedures and conduct appropriate audits to ensure data
integrity.
o Organize and maintain electronic and paper files, maintain administrative forms and manuals.
o Specialize in a specific area of the HR Administration, support HR Projects and Initiatives,
run basic and standardized HR Reports.
Personnel relations:
o Process changes such as new hires, transfers, changes in job classifications, promotions,
demotions, salary changes, terminations, and retirement.
o Provide HR support and advice to employees and line managers, explaining policies and
procedures in a timely and effective manner.
o Communicate with employees about their documentation and answer specific questions.
o Provide clerical and administrative support to human resources, coordinating meetings and
events.
Departmental Supervisor October 2003 - December 2008 (5 years & 3months)
Leadership roles:
o Supervised and coordinated activities of workers in departments.
o Trained workers in customer service, store policies, department procedures, and job duties.
o Assigned duties to workers and scheduled break periods.
o Assisted sales workers in completing difficult sales.
Project management support:
o Planned department layout, merchandise, and advertising displays.
o Recorded delivery of merchandise, compared record with merchandise ordered, and reported
discrepancies to control costs and maintain correct inventory levels.
o Prepared sales and inventory reports
Personnel relations:
o Participated in customer service and sales support activities that ensured a shopping
experience that promoted the company's ability to most effectively meet sales and profit
objectives.
o Listened to customer complaints, examined returned merchandise, and resolved problems to
restore and promote good public relations.
o Answered questions about products, services, and merchandise, and assisted store managers
in carrying out administrative tasks.
This resume is confidential and intended solely for the use of the individual or entity to whom is has been addressed for the sole benefit Laurie Elaine
Isaac in a positive and desirable way. If you are not the original recipient or the person responsible for delivering the resume to the intended recipient,
be advised that you have received this in error, and that any use, dissemination, forwarding, printing, or copying of this resume is strictly prohibited. If
you received this resume in error, please immediately notify via email at **.*****@*******.***.
Page 1 of 2
Résumé: Laurie Elaine Isaac
Houston, TX 77084 * Cell: (1-832-***-****
Email: **.*****@*******.***
Certifications Natural USA Citizen Passport / Driver License; I do NOT require sponsorship in the USA
Computer Skills Operating Systems (Microsoft/Apple)
Windows 7; Macintosh OSX
Software Management Programs, Creating Flyers
Microsoft Office: Excel, Word, Power Point, Publisher
Oracle - database
Org Plus 7 – Organizational chart structure
Kronos HRMS/APEX
E-Verify
Honors & Activities In School
AP English
AP German
AP Choir/Regional Choir
Four years in German Club/Traveled to Germany and Austria
Outside of School
Blood donor
Music Ministry leader at church
Community Service Volunteering
Volunteered at ASPCA Animal Shelter
March of Dimes for new born babies
United Way
Set up mobile church for every service.
Helped organize church food drive
References Cindy Kothmann
Stage Stores, Inc.
VP, Benefits/Compensation/Shared Services
Christina Giese
Stage Stores, Inc.
Director, 401K/Benefits
Sherry Gatlin
Stage Stores, Inc.
Sr. Admin/Shared Services
This resume is confidential and intended solely for the use of the individual or entity to whom is has been addressed for the sole benefit Laurie Elaine
Isaac in a positive and desirable way. If you are not the original recipient or the person responsible for delivering the resume to the intended recipient,
be advised that you have received this in error, and that any use, dissemination, forwarding, printing, or copying of this resume is strictly prohibited. If
you received this resume in error, please immediately notify via email at **.*****@*******.***.
Page 2 of 2
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