Kristina M. Miller

***** ***** **. **** ****, MI 48134

c: 734-***-**** e: aco0ak@r.postjobfree.com

Customer focused individual with strong attention to detail. 10+ years of office experience in the

transportation/logistics industry. Developed customer and vendor relationships and implemented

operating procedures and standards of service within the workplace to operate more efficiently

and improve customer satisfaction in both coordinator and management capacities.

Professional Experience:

Ryder Systems – OMC Account Lead (2014 present)

Manage and support a team of coordinators through all aspects of job responsibilities.

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Run and report performance metrics and forecasting to provide data to upper

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management, account engineering teams and both internal and external customer

contacts.

Coordinate resources across shifts by working with other managers to be sure issues

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are addressed and resolved internally with minimal customer impact.

Ensure that the employee and system output exceeds customer requirements and

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collaborate to generate and implement solutions to areas needing improvement.

Ryder Systems – OMC Coordinator (2012 2014)

Coordinate the day to day operation of all aspects of assigned logistics customers, up

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to and including all arrival and departure check calls, all in transit and cross border

activity, all on time carrier performance, all exception coordination and management.

Responsible for Carrier Web Compliance and On Time Performance within the given

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customer network

Address any additional customer requests such as added routes to a given network,

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the coordination of cancelled routes with the carrier base, or the adjustment of any

given planned routing in order to meet customer needs.

Coordinate, award and monitor expedite loads for existing customer base from initial

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request, through bidding process and on through completion of delivery.

Monitor dedicated lanes from pick up through delivery, coordinating coverage as

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needed through lease companies or expedite carriers, coordinate repairs and service

requests on Ryder owned equipment through the Ryder Customer Response Center

Alliance Shippers Customer Service and Dispatch FAK Team (2007 2012)

Coordinate intermodal pickups and deliveries for over 20 customers throughout North

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America.

Maintain steady communication with railroads, customs agents, drayman and border

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service offices to ensure accurate and on time pickups and deliveries throughout N.

America.

Communicate with customers regarding issues with said movements, working to

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implement the most efficient and cost effective solutions when issues do arise.

Bill and collect all accessorial charges incurred from both carriers, customers and

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outside vendors.

Created and implemented new training systems and operating procedures for my

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team.

Essential Staffing Inbound Traffic Clerk Linc Detroit (2005 2007)

Record and route all paperwork on inbound shipments to the crossdock for dock staff

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to process and unload.

Communicate with drayman, assembly plants and suppliers regarding any issues

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affecting the on time and accurate delivery of all orders for Chrysler plants worldwide.

Securitas Inc Visteon Global Command Center Security (2003 2005)

* Security Lead at Visteon World Headquarters

* Oversee security staff of all public and private areas at Visteon Village campus,

responding to reports from employees and contractors regarding security issues

* Operate global switchboard, monitoring conditions and relaying reports of any issues that

may affect Visteon plants worldwide.

* Front Desk/Reception. Greet visitors, contractors and employees. Obtain security

clearance on all guests and issue visitor badges. Route incoming deliveries, phone calls,

etc.

Skills, Recognition and Qualifications:

* Ryder Superstar Award for Excellence – December 2013

* Ryder TMC/OMC Director’s Award for Performance Excellence – 4th Quarter, 2014

* Experienced in all Microsoft programs

* Familiar with global transportation providers, both Rail and OTR

* Experienced in processing transportation/shipping documents (ASN, BOL, POD, Freight

Bills, Accessorial Charges, etc)

* Skilled in LMS, various web based carrier tracking tools

Education:

Flat Rock Community High School 2004 graduate with honors

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