Customer Service Sales

Kathi Barden

Valrico, FL 571-***-**** *************@*****.***

EXECUTIVE ASSISTANT

Accomplished executive assistant with more than 20 years of extensive experience in fast-paced, high-pressure

administrative roles in a variety of industries. Organized and detail-oriented with demonstrated project coordination

skills. Practiced in prioritizing and managing tasks and follow through. Effective at balancing the competing demands

of multiple projects while remaining flexible under pressure. Versatile, resourceful, dedicated team player who goes

above and beyond to complete goals and meet deadlines. Recognized as a “go-to” person for a broad range of issues,

concerns and tasks with the ability to exercise impeccable judgment to resolve situations in a confidential manner with

integrity. Outstanding interpersonal, communication and leadership skills. Able to establish positive relationships with

colleagues, Board Members, clientele and the public. Committed to providing the highest levels of customer service.

Thrives as a coordinator for special events and programs.

Key strengths include:

Calendar Management Complex Travel Logistics Expense Reports

Procedure Development Office Management Budget Management

Problem Resolution Project Coordination Team Building & Leadership

CRM (Salesforce) Administration E-Learning Design Sales Administration/Support

Microsoft Office Suite,Visio, Microsoft SharePoint, MS Publisher, Adobe Acrobat Pro, Salesforce, Articulate Storyline

EXPERIENCE

Executive Assistant/Customer Service Manager

Nov 2014- Present

Weldon Industries

• Support President and Owner in daily projects and admin tasks

• Manage all Travel

• Run Sales Reports and analyze data to increase sales’ accountability

• Manage daily call reports from Sales and update spreadsheets which track

activity within territories

• Organize monthly advertising and publications

• Research of company prospects and assistance with current customers

• Budget to Actual Analysis for Sales and Company Performance

• Assist with Collections

Management Assistant

Sept 2014- Nov 2014

Moffitt Cancer Center CEO’s Office (Temp Contract)

• Support Chief of Staff and CEO with basic Admin Tasks

• Manage Chief of Staff’s calendar

• Arrange for domestic and international travel for leadership team

• Assisted Board Liaison in organizing and executing Annual Board Meeting

• Managed CEO’s Medical Articles Database on iPad

Executive Assistant

June 2014- Sept 2014

Total Innovation Group, Inc.

• Support Office Manager and Managing Partners

• Manage Travel calendar

• Arrange for all domestic and international travel for leadership team

• Maintain updated Org Chart for company in Visio

• Create E-Learning courses in Articulate Storyline to translate classroom

training to Online training

Executive Assistant

Oct 2012 – June 2014

IZI Medical Products/Landauer, Inc.

• Supported President, HR Director, Sr. VP of Development and VP of sales

• Managed President’s calendar

• Booked all domestic and international travel for leadership team and sales

• Maintained updated Org Chart for company in Visio

• Managed online training system through Biz Library

• Created E-Learning courses in Articulate Storyline to translate classroom

training to Online training

• Created and managed onboarding process for new employees

• Maintained all HR records and new employee paperwork

• Maintained all coffee/paper/office supplies and reorder monthly

• Planned and executed all office events, parties, lunches and meetings

• Reconciled expense reports for leadership team

Administrative Assistant II

June 2012 – Sept 2012

Maricom, now a CSC Company

• Maintain Project Organizational Charts in Microsoft Visio and update

monthly

• Process all Moves requests in database and coordinate with CSC moves

coordinator

• Enter all expense reports into Concur from Senior Managers and Directors

• Update and maintain Floorplans in Microsoft Visio for all 4 office buildings

• Receive and facilitate all repair requests for office building

• Maintain Space Allocation database with information on the occupancy of

every office and cubicle.

• Consolidate Project Managers Reports for all projects monthly to distribute

to directors.

• Facilitate monthly Project Managers meeting by running the presentations

and taking and distributing action notes.

• Set agenda and take meeting notes for weekly Process Change Control

Board meetings.

• Log all Process Change Request forms, save them to appropriate

databases and distribute for review and approval.

• Maintain Organizational Training Database

Office Manager/Sales Administration Manager

2007-2012

Pacific Direct, Inc.

I was hired as a Sales Administrator in January 2007, was promoted to Sales

Administration Manager in 2008 and then promoted to Office Manager in 2009.

RESPONSIBILITIES – SALES ADMINISTRATION

• Provide admin support to all Sales Managers and the General Manager

• Liaise with overseas suppliers to obtain pricing and samples of custom

products

• Produce price quotes and proforma invoices for customers

• Manipulate costings and margin mixes for large scale deals in order to

protect profit margins

• Saelsforce.com Administrator

• Set up all new customers in database

• Keep all price lists up to date based on current buy pricing and exchange

rates

• Communicate with customers and manage the relationship with them on

behalf of sales

• Produce reports for sales team necessary for tracking and forecasting sales

• Make both domestic and international travel arrangements for sales team

• Organize all details of team meetings both on site and off

• Maintain company calendar in Outlook

• Provide backup support to Customer Service Manager by processing orders,

creating customer invoices and handling customer inquiries

• Expert in Word, Excel, Power Point and Outlook.

RESPONSIBILITIES – OFFICE MANAGER

• Manage all office-based operations apart from Sales – Customer Service,

Accounts Payable, Accounts Receivable, Samples

• Provide Human Resources support and maintain all employee records

including vacation and sick tracking

• Create and maintain Employee Handbook

• Process Payroll and maintain all payroll records

• Develop and facilitate relationships with all outside vendors

• Execute contracts with customers and vendors

• Process wire transfers and sign checks for payments to vendors

• Launch and maintain online HR system for employees to manage their own

information including requests for vacation and sick days

Sales and Marketing Assistant

2003-2007

Adult Companion Care, Inc.

Shortly after starting as a Sales and Marketing Assistant, the position evolved

primarily to that of an Executive Assistant with a sales and marketing component.

RESPONSIBILITES-EXECUTIVE ASSISTANT

• Reported directly to Vice President and managed all projects assigned by

him.

• Created complex forecasting tool compiling years of data and interpreting

results

• Researched and developed innovative business practices

• Created operating budget

• Created and maintained a full financial dashboard of all financial aspects of

the corporation

• Consulted with VP in interpretation of results and uncovering emerging

trends

• Created graphic presentation of trends for Board of Directors

• Created systems in all areas of operations to prepare for expansion

• Developed Key Performance Indicators to measure effectiveness of staff

• Trained as backup Office Manager

• Managed all tasks related to starting a 501(c) (3) company including

submitting all tax forms required for tax exempt status.

• Trained Care Coordinators and Director of Care Management in all payroll

functions

• Knowledge of Quickbooks Accounting System

RESPONSIBILITIES-SALES AND MARKETING ASSISTANT

• Assisted in creation of marketing system and customer relations management

(CRM) plan

• Brought full CRM Software package (Salesforce.com) on line

• Created marketing effectiveness dashboard by extracting data from various

software systems into one master dashboard

• Managed internet marketing campaign

• Built and managed internet link campaign to increase internet presence

• Customized and updated customer relations management software as needed

for maximum productivity of the sales team

• Created online marketing campaign resulting in a 400% increase in website

traffic within 2 months

On-Call Scheduler/Coordinator

2000-2007

Adult Companion Care, Inc.

• Directed and manned the overnight and weekend on-call program for a 24-

hour service agency

• Responsible for full overnight and weekend coverage for all cancellations,

substitutions and issues for a company of 150 employees and 80 clients

• Successfully resolved all client grievances

• Documented all activity and updated all client and employee records

• Initiated full sales and customer service plan during coverage times

• Responsible for all company actions and direction and management of all

employees during coverage period.

Plant Maintenance Project Facilitator

1993-2001

St. Stephen's and St. Agnes School, Alexandria, VA

RESPONSIBILITES

• Created, maintained and reconciled a $1.2 million maintenance, repairs and

salaries budget

• Maintained maintenance employee database to track paid time off

• Reviewed and approved maintenance timesheets

• Developed and updated all maintenance department job descriptions

• Contracted for all major facilities repairs

• Provided all technical support for maintenance department

• Researched and purchased all major items such as furniture and appliances

• Processed all bills and invoices for the maintenance department

• Scheduled all in-house work orders and preventative maintenance

ACCOMPLISHMENTS

• Supervised transfer of entire middle school to a new campus-Spring, 1995

• Developed and implemented fire evacuation plan for major basketball

tournament in order to meet county fire codes during renovations

• Created event request form for efficient scheduling of events on all three

campuses

• Coordinated move to new high school campus, August, 1996

• Researched, purchased and set up computerized maintenance management

System

Assistant Restaurant Manager

1988-1992

The Walt Disney Company, Orlando, FL

RESPONSIBILITIES

• Completed daily, weekly, monthly, and annual budget reports

Trained, scheduled and supervised over 225 employees

• Controlled quality of food, supplies, and service to insure guest satisfaction

• Coordinated inventory ordering and receiving

ACCOMPLISHMENTS

• Served on initial opening task force of the Disney/MGM Studios and the

Met Life Pavilion at Epcot Center

Established operational procedures

Wrote training manuals for 3 new restaurants

Tested and developed menus for 3 new restaurants

EDUCATION

Bachelor of Science Degree in Business Administration – The Florida State University, Tallahassee FL 8/1988

Contact this candidate