Customer Service Sales

ROXANNE BUTSCHEK

***** ***** ******* **. ******, Texas 77373 C: 832-***-**** *************@*****.***

Summary

To gain the position of an administrative receptionist where my professional experience will be used towards providing

effective service for your company. I have the knowledge of the working and management procedures of a corporate

businesses. Providing the best customer service & management skills, having the knowledge operating various office

equipment. Handling the scheduling and setting up meetings in the boardroom and conference room. Stocking office

supplies and coffee supplies when needed. Assisting co-workers with any projects. Multitasking skills are one of my

strong points with the knowledge of handling basic administrative & clerical task. I am familiar with basic Microsoft

Office programs like word processing, excel.

Highlights

Excellent customer service skills Excellent attention to detail

Highly dependable Self Starter

Hard worker Detail-oriented

Retail merchandising Staff training and development

Bank deposit procedures Event Planner

Goal-oriented Switchboard Operations

Accomplishments

I would have to say that my most outstanding achievement was when I was working for Harley Davidson of The

Woodlands. I was working as a Sales Associate and was working on planning our 10 Year Anniversary. I spent 3 weeks

working on it and cannot tell you how many phone calls I made asking for donations and door prizes. It amazed me to see

our local business come together to assist us with what we needed to make our Anniversary a big success. I was able to

have a very large event that made our owners and customers happy. They were taken by all my hard work that I did to make

this happen. It was such a great feeling that I had showing myself there was nothing too big to deal with. The following

week I was promoted to General Merchandise Manager.

Experience

Administrative Receptionist 06/2014 to Current

Conroe Chamber of Commerce Conroe, Texas

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or

scheduling appointments. Greet persons entering establishment, determine nature and purpose of visit, and direct or

escort them to specific destinations. Hear and resolve complaints. Perform administrative support tasks, such as

assisting with Ribbon Cutting scheduling, spreadsheets, personal calls to new members, putting together document

packages, making copies and preparing all outgoing mail, filing and maintain files. Setting up rooms for meetings and

restocking coffee supplies, beverages and lobby handout material.

General Merchandise Manager/ Sales Associate 10/2008 to 08/2013

Harley Davidson of The Woodlands The Woodlands, Texas

Interviewed job candidates and made staffing decisions. Counted cash drawers and prepared bank deposits. I managed a

staff of 4 sales associates. Hired, trained and evaluated personnel in sales and marketing. Merchandising my department

and window displays. Event Planner for the store. Generated repeat business through exceptional customer service.

Recommended merchandise to customers based on their needs and preferences. Maintained knowledge of current sales

and promotions, policies regarding payment and exchanges and security practices. Responded to customer questions

and requests in a prompt and efficient manner. Built relationships with customers to increase likelihood of repeat

business. Provided the best customer service.

Store Key Holder/Merchandiser 11/2008 to 01/2010

Cycle Gear The Woodlands, Texas

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services

for customers. Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Inventory

stock and reorder when inventory drops to a specified level. Instruct staff on how to handle difficult and complicated sales.

Assign employees to specific duties. Examine merchandise to ensure that it was correctly priced, displayed and that it

functioned as advertised.

Records Specialist II/ Receptionist 07/1997 to 10/2007

Anadarko Petroleum Corporation The Woodlands, Texas

I maintained the international and domestic AFE’s for the company, data entry, scanning of documents to be entered into

desktops, compiling, sorting and verifying the accuracy of data before it was being entered into the system. Covered the front

department desk as a receptionist. I also maintained the documents to be sent over to the storage area for the records

department. Implemented the procedures for the international and domestic AFE’s for the company.

Education

1981

Aldine Sr High Houston, Texas, USA

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