Customer Service Sales
Resume:
CHARLES DANIEL
Strongsville, OH 44149
********@*****.***
SUMMARY
Extensive and diverse customer service and sales experience in management, manufacturing, insurance,
prospecting and closing, inventory planning, financial control, profit analysis, employee training and
development and leadership. Proficient in computer programs such as; Microsoft Office: Word, Power Point
and Excel.
AREAS OF EXPERTISE
• •
Vendor and Customer Relations Strong Team Player
• •
Problem Resolution Commitment to company values
• •
Time Management Computer proficiency
• •
Excellent Interpersonal and Mechanical and Electrical Trainer
• •
Communication Skills Reading Schematic’s
CAREER EXPERIENCE
2014
North Coast Lift Truck, Inc., Mentor, OH
Field Service
Metropolitan Life Insurance, Broadview Heights, OH 2011-2013
Field Service Representative
• Positive sales results as a result of training, prospecting and appointments
Consumer Choice Marketing, Holland, OH 2010
Sales
• Achieved high level sales through prospecting for clients and knowledge of the energy market industry
Ohio Materials Handling, Inc., Macedonia, OH 1991-2009
Field Technician/Customer Service/Corporate Trainer
• Promoted quickly through a series of responsible management positions
• Led teams of 60 or more employees and traveled to various locations nationally
• Achieved record sales in multiple markets up to 40 percent sales growth and 3 percent margin
improvement
• Reduced absenteeism and turnover with strategies to recruit, train and retain quality personnel
• Effectively managed vendor and customer relations and equitably resolved contract and delivery
discrepancies
• Significantly improved margins through sales and product rebalancing
• Properly allocated assortments by maximizing square footage with market data
• Eliminated local incomplete stocking issues through accurate planning and reporting
• Maximized levels of sales achievement, and provided high standards of service to clients
• Preformed Preventative Maintenance and Repairs
EDUCATION AND TRAINING
American College LUTCF course 2011-2012
• Metlife – The Partners Financial Group
Yale Materials Handling Corporation, NACCO Technical Training 2004
• Order Selector System
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