Service Management
Resume:
ANUJ TOMAR
*******@*****.***
More than 5+ years of experience in IT consulting and services, project
management and client management in telecom and e-commerce domain.
PROFESSIONAL EXPERIENCE
Sept 2013 - Present Comverse Technology.
Senior Software Developer
Led cross functional and multicultural team of up to 6 members spread
across 2 geographies.
Conceptualized and developed comprehensive documentation and process flow
for production support. This led to improving productivity by almost 80%.
Exposure to the design, development, integration, operations and
maintenance of project management.
Contributed significantly by implemented automated tool like Hudson, Sonar,
Jmeter etc. for improving code quality and productivity.
Headed and developed REST Services which expose the XDM metadata
functionalities as Restful services for client applications that consume
XDM Metadata
Contributed in design and development of UI portal for Elsevier Health
Science using ATG framework and preceded the integration of more than 3
customers.
Design of Product Development plan, Assigning tasks to the team, looking
and managing the projects end to end.
Illustrated technical expertise by implementing Rest Service, Jersey
Client, Jquery Plugin(like jstree, JQGrid) task scheduler engine, SOAP
parser, Hudson, Sonar etc.
All-Encompassing exposure to Framework like Hybris, spring, Hibernate etc.
Panoptic experience in Java/J2EE technologies, Web Service and involved in
full life cycle execution in several projects.
Exposure to telecom and e-commerce domain during stint with Elsevier,
LexisNexis.
Expertise in SCRUM framework and agile methodologies.
1. Current Project: Comverse Self Service (CSS)
Client: Comverse's Product.
Project Theme:
Comverse/Customer Self Care (CSS) is offered as a part of Comverse One
(C1). CSS provides a solution for customers to administer and manage their
Accounts and Orders for themselves which are delivered in 4 different
applications and those are B2B, B2C, CSR and Channel Service (POS). The CSS
applications are the main user interfaces that a majority of end users
utilize to access and interact with the C-One system.
Environment and Technologies:
. Java, J2EE, Spring, Hibernate, Hybris 4.7((Installation, Data
modeling, Extensions, HMC, HAC, Cronjob, Impex, Flexi Search, CS
cockpit, Product Cockpit, Solr etc)
Responsibilities :
. Implement DRs comes in the FRS doc.
. To fix the issue raised as in PRs.
. Resolved the FindBugs warnings/errors.
. Involved in Hybris E-commerce framework (Installation, Data modeling,
Extensions, HMC, HAC, Cronjob, Impex, Flexi Search, CS cockpit,
Product Cockpit, Solr etc)
. Experience in development in J2EE technologies like Jsp, Servlets,
MVC.
Projects Done at HCL:-
Acxiom-ePaaS-Development
The Address Hygiene service will be used to create 'best of breed' address
processing capabilities where the default Loqate service is not of high
enough quality to perform the task. This could be a situation where the
Country requires certified software (and Loqate is not) or it could be
where the reference base in Loqate is not detailed enough. The Address
Verification process is the part of the hygiene service which takes the
parsed pieces from the parser and performs a series of matching process
against the GHS Address Reference Base to clean up and verify the input
address.
Technology Used:-
Java/J2ee, Spring, Hibernate 3.0, Jquery, JQGrid, Oracle,RestFul
webservices, Jboss and XML.
Responsibilities:-
Involved in design discussions with the client
Designing and coding of the service, domain and data access layer
Lexis-Nexis
The Description:
Lexis Nexis Portal has been developed for global sales channels. The
application has features like online shopping, search based on the
categories, announcements, user administration and integrated with external
applications.
This Project has been developed for Legal Law online stores. The customers
can place Orders online for products manufactured by Lexis Nexis. The
application passes all the order information to the Legacy order management
system once the order is placed. The application has been developed using
Hybris Suite which is popular for E-com applications.
Technology Used:-
Java/J2ee, Spring, Hibernate 3.0,Hybris(Data modeling, Extensions, HMC,
HAC, Cronjob, Impex, Flexi Search, CS cockpit, Product Cockpit, Customized
Cockpit, Solr etc).
Responsibilities:-
V Installation of Hybris Software
V Development of different modules and extensions.
V Prepare and Unit test scenario
V Analysis the document which related to SEMI
Client-Acxiom
IHG - Revenue Management
IHG Web Rate Loader (WebRL) is a web application used by IHG Business users
(Marketing/sales) to update/upload new rates for different hotels & rate
category to the IHG central reservation system build on IBM mainframes.
Technology : Java/J2ee, Spring, Hibernate 3.0, Jquery, MySQL,RestFul
webservices, Jboss, Liferay and XML.
Involved in design discussions with the client
Designing and coding of the service, domain and data access layer
Requirement gathering from Client.
Design Documentation and Development
Client-Intercontinental Hotel Group
April 2010 - April 2011 Ericsson India Pvt Ltd.
Solution Integrator
Contributed in design and development to implement Service level management
and preceded the integration of more than 12 customers into SLM.
Developed MSDP External Customer Portal/Dashboard used as a communication
channel for customers.
Involved in Low level Design, implementation of the system
Responsible for functional, performance and user acceptance testing of the
Customer Dashboard.
Preparation of key documents like Requirement Specification, Design
Specification, Hand over documents.
Active Participation in Team meetings. Generating new business by proposing
new features along with innovating new ways for enhancements in the
Solution.
Presentations to Customer, Internal Management, Team members and new joiner
about the Solution
Provided training to operations team in Warsaw, Poland.
KPI development and writing test cases.
Project Details:
Project Title : MSDP Dashboard
Environment : Apache + Tomcat, CORDA,JBoss, OSS
Technology : Java/ J2ee, GWT, Spring 3, Managed Object 4.5, Liferay,
java beans, Hibernate 3.0, GWT, RestFul Webservice.
Duration : May 2010- April 2011
Project Description:
MSDP External Customer Portal/Dashboard is a generic web portal solution
based on Liferay 5.2.3, intended to be used in the MSDP solution as a
communication channel for customers, i.e. network operators, to gain access
to a limited set of functionality and data from the Operation Centers
(OC's). The web portal is not intended for Ericsson personnel working with
the full MSDP suite applications. Operation Center part of the solution
manages the OC application interfaces and provides required portal
functionality with true-SSO, secure access control and central login
control mechanism.
Client- Sprint, Axis Indonesia, IDEA, Baraka Malaysia.
Project Details:
Project Title : Service Level Management (MSDP SLM)
Environment : Managed Objects 4.5, Windows AD, OSS
Technology : Java/ J2ee, Spring 3, GWT, Managed Object 4.5, java beans,
Hibernate 3.0, GWT, RestFul Webservices.
Duration : May 2010- April 2011
Project Description:
The Service Level Management System measures service levels and agreement
health and compliance, both in real time and historically. Service levels
can be defined using business and/or technology metrics. By monitoring the
health of agreements, objectives, and elements in real time, and leveraging
the early warnings provided by the Business Service Level Manager,
proactive approach can be taken for managing infrastructure and improving
quality of service.
Role:
Involved in preparing the Low Level Design of the system.
Integration with Inventory System through Web Services.
Integration with Fault Management System using CORBA and SNMP.
Development of SLM Portal for presentation layer.
Designed and implemented the solution for monitoring SLAs.
Developed shell script for capacity planning and monitoring of the SLM
servers.
Presentations to Customer, Internal Management, Team members and new
joiners about the Solution.
Providing L3 Support to the SLM operations team.
KPI development and writing test cases.
Client-BHARTI, Aircel, HT-M-VN/ Vietnam, Nextal Peru.
Alabot (AI & NLP Product Based Company).
June 2008 - April 2010 Alabot
Made widget for bookmyshow and Integrated between SMS Gateway, WAP, IM,
Website etc. and customer back end.
Developed Alabot engine which is used for interpreting user messages (NLP
or natural language processing) in user's natural language.
Integration of Alabot engine between SMS Gateway, WAP, IM, Website etc.
Design of Product Development plan, Assigning tasks to the team, looking
and managing the projects end to end.
Integration and development of chatter bot like Travel (flights
(MAKEMYTRIP), trains, and buses (REDBUS), movie shows tickets (BOOKMYSHOW),
news search, dictionary, food, restaurant, etc.
Flight search Bot.
The bot is ment for user to book their flight tickets chatting to an
application which recognizes short words, sms lingo and can
interpret/understand human language. The Alabot engine is used for
interpreting user messages (NLP or natural language processing) in
user's natural language (no need to remember any keywords or syntax)
and its integration between SMS Gateway, WAP, IM, Website etc and
customer back end, various feature like book flight and bus ticket,
trains status, train arrival and departure time, PNR status etc, by
adding HYPERLINK "mailto:******.******@*****.***" \n
_blankalabot.travel@gmail on google talk.
Technology Used: Core java, J2ee, XML, Struts, Hibernate, XML parser,
RSS Reader, java beans, GWT.
Client-Make My Trip
Technical Expertise
Language Java, J2ee
Database Oracle 11g, MySQL-5.5 and Derby
Technologies J2EE, Servlets, JSP, Struts 2.0,
Spring 3.1, Hibernate,
Web Services, Corba, JDBC, XML,
Restful webservices and SOAP
Servers Oracle Web Logic 11g, Apache
tomcat 7, Jboss
Platforms Windows, Unix, Ubuntu Linux
Versioning tools Tortoise SVN, Clear case
Cots Product Novell's BSM, Telcordia and
Cramer(Sync Engine and Resource
manager)
Build tools ANT, Maven
Protocols HTTP, TCP/IP, FTP/SFTP, SNMP
Testing Frameworks and tools Hudson, Sonar, Jmeter, Junit,
Jira and Cruise control system
ACADEMIC QUALIFICATION
Master of Computer Application, 67% June 2008
Amity University, Noida.
Bachelor of Computer Application, 60% June 2005
Amity University, Noida.
PROFESSIONAL CERTIFICATIONS
ATG Certified, Jan 2012
SCJP 1.5 certified, Aug 2008
AWARDS AND ACHIEVEMENTS
Consecutively awarded STAR performer twice at HCL.
Won "Certificate of Excellence" for building great resonance with
difficult client in challenging projects at Alabot.
Active membership of Professional Associations like TM FORUM, Code Ranch
and Stack trace.
OTHER INTEREST
Cricket, Basketball and Travelling.
Can speak Hindi, English and German.
Contact this candidate