Customer Service Sales

Adrian Matthews

***Alantic c Ave

Alantic City, New Jersey 08401

862-***-****

Profile:

Motivated, enthusiastic team player with over 15 years experience in the

clerical field, I work well independently or in a team environment.

Work Experience:

Magellan Healthcare Services, 7/1/10-8/1/14

Customer Service Associate:

Quote insurance benefits, assist members in setting up pre-certifications

and authorizations for out-patient and in-patient office visits, research

and email provider list at the members request, check member's eligibility

and effective dates of coverage. Assist members with any concerns and

request pertaining to insurance benefits.

Convergenz LLC, /Novartis Pharmaceutical, 12/2/07-4/28/08

Clerical:

Downloaded weekly and bi-weekly payroll registers. Completed all filing

maintained spreadsheets, inventoried and ordered all supplies.

Prepared archive files for off-site shipping

New Hope Foundation, 6/30/2006-5/5/08

Substance Abuse Treatment Assistant:

Facilitate groups, monitor client's daily activities, document client's

daily summaries, transport client's to outside group meetings, facilitate

and monitor in-house meetings, dispense medication, monitor visits and

other related duties assigned when necessary.

Affiliated Mortgage Protection, Clark, NJ 11/2003- 09/2006

Customer Service Representative/Case Manager:

Answer phone lines, correspond with agents and managers via e-mail and

telephone on a daily basis for application processing. Scanned all incoming

applications, manage cases for agents and managers to ensure completion of

policies becoming in force...

Prudential Financial Insurance Company, Livingston, NJ 01/1998- 06/2002

Proposal Technician for life and disability group insurance:

Edit on-line insurance quotes for the preparation of binder requests under

tight time deadlines for final presentation of binder to be shipped to the

sales representative in different states for

final sales, In the absence of the supervisor, assumed full

responsibilities of work flow to other employees. Monitored, inventoried

and ordered all supplies when needed. Established and communicated

procedures for the shipment of off-site records to ensure 100% accuracy in

retrieval of old files. Completed all scanning of documents and requests,

updated

standard pages in Microsoft word and assisted in different departments

when needed.

Olsten Staffing Services, Fairfield, NJ 09/1996-01/1998

Prudential Financial Insurance Company, Livingston, NJ

Proposal Technician Assistant:

Typed correspondence, faxed, filed, scanned and distributed documents.

Assisted in preparing binders to be shipped out for the

purpose of sales offered a full time position with Prudential as a

result of my efforts

Skills: Ms Word, Excel, PowerPoint and Outlook. Type 55-60 wpm

Education:

Drake College of Business 2003

Bloomfield College, Bloomfield, NJ 2002

Computer Information Systems

East Orange High, East Orange, NJ 1980

Business Administration: Diploma

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