Customer Service Manager

MARK STOKES

**** ****** ** CELL646-***-****

SPARTANBURG, SOUTH CAROLINA **********@*****.***

CAREER FOCUS

DETAIL-ORIENTED STUDENT WITH STRONG TECHNICAL SKILLS AND THE ABILITY TO LEARN CONCEPTS QUICKLY

SUMMARY OF SKILLS

EXCELLENT ANALYTICALLY SKILLS OUTSTANDING INTERPERSONAL SKILLS

COMPUTER PROFICIENT MICROSOFT OFFICE, EXCEL, POWERPOINT PROFICIENCY

EXTREMELY ORGANIZED CUSTOMER SERVICE SKILLS

STRONG VERBAL COMMUNICATION

EDUCATION AND COURSEWORK

JOHN JAY COLLEGE OF CRIMINAL JUSTICE - CRIMINAL JUSTICE 2013

MANHATTAN, NEW YORK, UNITED STATES

HIGH SCHOOL DIPLOMA: BISHOP FORD HIGH SCHOOL 2010

BROOKLYN, NEW YORK, UNITED STATES

EXPERIENCE

MACHINE SORTING OPERATOR 06/2014- 03/2015

PITTNEY BOWES MAIL SORTING CENTER DUNCAN, SOUTH CAROLINA

● RESPONSIBLE FOR OPERATING MAIL SORTING MACHINE, TAKING INVENTORY ON MAIL BEING SORTED,

AND REVIEWING MAIL FOR ANY ERRORS.

● DAILY RESPONSIBILITIES OF KEEPING MACHINE AREA CLEAN AN ORGANIZED, CORRECTLY LABEL TRAYS

FOR MAIL, AND PUSHING FOR DAILY GOALS.

PAINT SHOP ASSOCIATE 03/2014- 06/2014

BMW G REER, SOUTH CAROLINA

● RESPONSIBLE FOR WORKING UNDER A TEAM SUPERVISOR, FOLLOWING HIS LEAD WITH THE DIFFERENT

ASSIGNMENTS GIVEN EVERY WEEK.

● WEEKLY RESPONSIBILITIES CONSIST OF CLEANING DIFFERENT SECTIONS OF THE PLANT, SWEEPING AND

MOBBING THE WORK AREA AFTER OUR WORK IS DONE, HELPING OUT OTHER TEAM GROUPS WHEN OUR WORK IS FINISHED,

.

AND HAVING SAFETY CHECKS BEFORE WE LEAVE AREA TO MAKE SURE MACHINES ARE RUNNING PROPERLY

ASSISTANCE MANAGER 07/2013-12/2013

HAAGEN DAZZ MANHATTAN, NEWYORK

● RESPONSIBLE FOR SERVING CUSTOMERS ICE CREAM THROUGH THE DAY, KEEPING STORAGE AREA CLEAN DURING THE DAY AND

CLEANING THE STORE AFTER HOURS, ANSWERING THE PHONE CALLS FOR CUSTOMER QUESTIONS AND MAKING CAKE ORDERS AND

DELIVERIES

● DAILY RESPONSIBILITIES: MANAGEMENT OF THE STORE DURING THE DAY, MAKING SURE ALL SUPPLIES ARE STOCKED,

SCHEDULING THE WEEKLY WORK SCHEDULE FOR EMPLOYEES, SETTING UP NEW SIGNS OF ADVERTISEMENT FOR DIFFERENT

STORE EVENTS, CLEANING AND SORTING THE STOCK AREA, WORKING THE CASH REGISTER, CUSTOMER SERVICE AND ALSO

OPENING AND CLOSING THE STORE, MAKING A DAILY SUMMARY OF ALL THE TRANSACTIONS THAT OCCUR THROUGHOUT THE DAY.

STOCK MANAGER 09/2012-10/2013

ASHLEY STEWART MANHATTAN, NEW YORK

● RESPONSIBLE FOR MAINTAINING AND ORGANIZING THE STOCK ROOM, CLEANING THE STORE AFTER HOURS, UNLOADING AND

PROCESSING THE SHIPMENT ORDERS, CUSTOMER SERVICE IN PERSON AND OVER PHONE, MAKING CARD CREDIT GOAL OF THE

WEEK, AND WORKING AFTER HOURS AND OVERNIGHT.

● ON THE SALES FLOOR, RESPONSIBLE FOR MAKING SALES, WORKING THE CASH REGISTER DURING THE DAY, HELPING

CUSTOMERS WITH QUESTIONS, GREETING, AND COMMUNICATING WITH CUSTOMERS.

STOCK ASSOCIATE 10/2010-09/2012

AVENUE MANHATTAN, NEW YORK

● RESPONSIBILITIES CONSIST OF UNLOADING AND PROCESSING SHIPMENT ONCE WE RECEIVE THEM, ORGANIZING THE STOCK

AREA, RESTOCKING THE SALES FLOOR, PUSHING TO MEET CREDIT CARD GOAL, AND CUSTOMER SERVICE.

● WHILE AT WORK, MY DAILY RESPONSIBILITIES CONSISTED OF MAKING SALES DURING THE DAY, WORKING THE CASH REGISTER

AND ALSO DOING THE MORNING CASH COUNT FOR THE REGISTERS, AND MAKING ORDERS FOR NECESSARY SUPPLIES.

REFERENCES

CHRIS KING 347-***-**** CHICAGO MARKETING MANAGER

GAL REINHART 864-***-**** PITTNEY BOWES MANAGER

JOSEPH CLOGER PHONE NUMBER 718-***-**** HAAGEN DAZZ STORE MANAGER

IRIS TORRIS PHONE NUMBER 917-***-****

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