Customer Service Representative
Resume:
PATRICK J. QUINN
Staten Island, NY 10312
718-***-**** / Mobile: 718-***-****
E-mail: ********@***.***
EXPERIENCE:
Xerox Inc. 09/2012 - Present
EZ Pass
Staten Island, NY
Customer Service Representative
Promoted to CSR for Xerox Inc.
Handle 80-120 inbound calls daily
Respond to customer inquiries regarding billing, service as well as violations
Open new accounts
Issue refunds and adjust overcharges
Superior Staffing Resources 5/2011 - 9/2012
EZ PASS
Staten Island, NY
Customer Service Representative
Handle 80 - 120 calls daily
Respond to customer inquiries regarding billing and services
Provide information regarding violations
Assist customers in opening new accounts
SEAMENS SOCIETY FOR CHILDREN AND FAMILIES 2/2010 -12/2010
Staten Island, New York
Maintenance Assistant
General Maintenance for interior and exterior of facility
Assisted in all phases of maintenance including painting, electrical, plumbing, cleaning and daily janitorial duties
Responsible for handling employees requests for general services
UPS 10/2008 1/2009
Staten Island, NY
Driver Assistant
Package Handling
Processing Orders
Delivery
Green Lands, Inc. 5/2008 - 10/2008
Staten Island, NY
Landscaper
Lawn Maintenance
Tree shaping
Shoplet.com, Inc. 7/2007 - 10/2007
New York, NY
Customer Service Rep.
Provide customers via telephone with information regarding their accounts.
Handle approximately 60-80 incoming calls per day.
Assist customers with inquiries regarding billing and service.
American Debt Negotiators, Inc. 12/2006 - 5/2007
Deerfield Beach, FL
Certified Financial Counselor
Assisted clients by various means with consolidation of unsecured debts.
Provided clients with information on various solutions to their financial problems.
Discuss client's current financial situation and offer several options on alleviating their unsecured debt.
Provide client with data regarding new interest rates, an affordable monthly payment and approximate date as to when their debt will be paid off.
Maintain accurate files and acquire all client documentation
Office Depot 1/2006 - 11/2006
Boca Raton, FL
Telephone Account Manager
Manage customer relationships by conducting business to business sales.
Preparation of daily, weekly and monthly call/sales strategies.
Successfully penetrate customer base in product breadth and revenue by conducting outbound calls (60-80 per day).
Identify Sales Opportunities.
Resolution of issues related to customers.
Debt Management Associates 5/2002 - 11/2005
Boca Raton, FL
Financial Counselor
Assisted clients by various means with consolidation of unsecured depts.
Provided clients with information on various solutions to their financial problems.
Discuss benefit of consolidation program as opposed to bankruptcy.
Outline a course of action for client that will provide future security
Educate the client on how to avoid similar situations in the future.
Maintain accurate files and acquire all client documentation.
Sunrise Credit Services, Inc. 1/2002 - 5/2002
Seaford, NY
Collections Clerk
Customer contact by telephone on both incoming and outgoing basis to resolve debt situations for various clients.
Residential Painting Services 11/2000 - 1/2002
Staten Island, NY
Self Employed
Residential Painting, Interior / Exterior
Instinet Co. & Knight Securities 1/1999 - 11/2000
New York, NY
P&S Operations /Consulting
Private
OTC NYSE Breaks
Corrections; Balancing; ADP Knowledgeable
First NY Securities Co. 1/1993 - 11/1999
New York, NY
Purchase and Sales Clerk
Verified accounts to determine stock and money positions.
Assisted traders by various means in processing trades.
Supervised trade corrections and writing tickets.
Supervised stock and option breaks on the NYSE as well as OTC.
Strong working knowledge of Margin Department.
Supervised new accounts and ACAT transactions.
Working knowledge of Cashier and Documentation departments.
Residential Painting Services 11/1991 - 1/1993
Staten Island, NY
Self Employed
Residential Painting, Interior/Exterior
Brooklyn Union Gas Co. 1/1988 - 11/1991
Brooklyn, NY
Customer Inquiry Department
Provided contact for customers calling in to inquire about billing problems, billing rates and service availability.
Resolve problems arising from customer complaints.
Maintain and update customer accounts
Endeavor to sell company products such as home heaters, water heaters and air conditioners.
Quick & Reilly Clearing House 1/1986 - 11/1988
New York, NY
P & S Department
Responsible for making sure that trades were processed correctly
Involved in corresponding with other Brokerage Houses to insure that transactions were fully completed.
Trades included over-the-counter stocks and municipal bonds.
Merrill Lynch & Co. 6/1982 - 12/1986
New York, NY
OTC Correction Clerk - Equity Trading Support
Reviewed orders on a daily basis to insure the trades were processed correctly
Adjust trades processed incorrectly by various means
Performed research involved in correcting customer and house accounts
Updated and maintained accurate files
Informed customer on status of correction being handled
EDUCATION:
Kingsborough Community College 5/1982
Brooklyn, NY
A.A. Degree - Liberal Arts
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