Quality Manager

ROBERT BUCHANAN

*** *********** **., # ***, *******, NH 03842 (P) 603-***-**** (C) 603-***-****

***************@*******.***

Career Objective

Quality assurance professional with demonstrated strengths in directing and implementing quality system strategies. Over

30 years management experience in various industries, 9 years in automotive industry and 18 years in aerospace and 2

years in the medical industry. Knowledgeable in all aspects of the quality function by establishing quality systems compliant

to national and international quality standards

Education

University of Phoenix, Diamond Bar, California - Bachelor of Science in Business Management

Rio Hondo Community College, Whittier, California - Associate of Science in Quality Technology

Parish Draughon Technical School, San Antonio, Texas - Certificate in Electronics

Skills & Training

Management Training Supplier Surveys/Internal Audits (ISO/QS/TS/Mil-Specs)

TS16949 Lead Auditor Certified Process Mapping

Management Representative Designated Supplier Quality Representative (GE)

Program Quality Representative Receiving/In-Process/Final and Source Inspections

Quality System Regulation Certified Supplier Quality Engineering

5S and Lean Manufacturing Material Safety Data Sheets

Quality Management Systems AS9100C Internal Auditor Certified

(ISO9001/QS9000/TS16949/ISO17025

AS9100/NADCAP)

Professional Experience

Sterling Machine Company, Lynn, MA March 2014 to October 2014

Manufacture of Aerospace Materials

Quality Manager

• Perform DSQR responsibilities for GE Aviation, presented finish products to Government Representatives for GSI

• Interact with Registrars and Government and Supplier Auditors

• Perform 1st piece and final acceptance inspections on machine parts using a variety of inspection devices: i.e.

height gages, optical comparator, gage pins, micrometers, calipers, threat gages, bore gages, etc.

• Developed training procedure for Customer Quality Requirements

• Maintained company calibration system and ordered inspection gages when required

• Interface with customers and vendors on Quality issues

PV Engineering and Manufacturing, Inc., Salisbury, MA Sept. 2013 to March 2014

Machine Shop – Machining Material for various Industries

Quality Manager/Mechanical Inspector

• Review and maintain documentation for ISO9001:2008

• Perform mechanical inspections on various castings and machine parts using a variety of inspection devices: i.e.

height gages, CMM, optical comparator, gage pins, micrometers, calipers, threat gages, bore gages

• Interpret customer drawings and Purchase orders for inspection requirements

• Generate monthly cost of Quality reports (i.e. on time delivery, PPM, 1 st piece rejections)

• Perform FAR, PPAP, generate/issue Corrective Actions (internal/external)

Bodycote Thermal Processing, Ipswich, MA June 2012 to March 2013

Processor of Heat Treating and Vacuum Braze Materials for Aerospace and Commercial Industries

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Quality Manager

• Maintained the Quality Management Systems ISO9001, AS9100C, and NADCAP Registrations

• Performed and assisted inspectors in performing visual inspections on heated treated, brazed products, &

hardness testing

• Conducts companies Management Review Meetings and generates meeting minutes

• Generated month end reports for the General Manager

• Maintain companies calibration system

• Working knowledge of Material Safety Data Sheets

• Interact with customers for Cause and Corrective Actions, product investigations, chair Material Review Board,

generate/issue Corrective Actions (internal/external), Supplier Quality Metrics and Rating Reports, customer

complaints and returns, continuous improvements, FMEA, configuration and contract review, perform capability studies

approvals (PPAP/FPA), internal/external audits and surveys, quality tools, technical support to manufacturing and

quality technicians/inspectors, setting priorities for Quality

• Knowledgeable in 5S and lean manufacturing

• Knowledgeable in Supplier Quality Engineering activities

Bradford Industries, Lowell, MA – Tier II Automotive February 2005 – June 2012

Coating Manufacturer for Polymer Textiles for airbags – supply all automotive OEMs.

Quality Systems Manager/Director of Quality

• Certified TS16949 Lead Auditor and Management Representative

• Implementation Chairman for TS16949:2005 and ISO9001:2008 for dual Registration

• Manage A2LA Certified Laboratory with ISO 17025:2008 Registration, knowledgeable with ASTM/DIN/ISO

specifications

• Working knowledge with compliance to Hazardous Material Handling, and Material Safety Data Sheets

• Performed Management Representative Tasks and interact with Registrars

• Conducts companies Management Review Meetings and generates meeting minutes

• Maintain companies calibration system

• Interact with customers for Cause and Corrective Actions, product investigations, chair Material Review Board,

generate/issue Corrective Actions (internal/external), Supplier Quality Metrics and Rating Reports, customer

complaints and returns, continuous improvements, FMEA, configuration/contract review, perform capability studies and

approvals (PPAP/FPA), quality tools, technical support to manufacturing and quality technicians/inspectors, setting

priorities for quality

• Generate/issue quarterly Cost of Quality charts,

• Maintains the Quality Management System, internal/external audits, surveys and procedures

• Knowledgeable in lean manufacturing

• Knowledgeable in Supplier Quality Engineering activities

Ark-Les Corporation, Gloucester, MA – Tier II Automotive April 2002 – February 2005

Automotive/Commercial Electronic Switches

Quality Engineer

• Led Division to ISO9001: 2000 Registration

• Certified TS16949 Lead Auditor

• Develop/implement/maintain the Quality Management System, internal audits and procedures to ISO9001: 2000

requirements

• Provide technical support to manufacturing through interpretation of process specifications and performance of

manufacturing process audits.

• Maintain companies calibration system

• Perform and generate First Piece Approvals (FPA) and Product and Manufacturing Process Approval Procedure

(PPAP) submittals

• Performed Management Representative Tasks and interacted with Registrar

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• Interact with customers for Cause and Corrective Actions and Investigations, chaired Material Review Board;

issue/generate Corrective Action and Supplier Rating Reports

• Perform inspection functions (incoming/in-process/final), and configuration management

• Develop and conduct company training for internal auditors, employee awareness, processes, and procedures

• Knowledgeable in Supplier Quality Engineering activities

Analogic Corp, Ultrasound Division, Peabody, MA 2000 – 2002

Medical manufacturer

Quality Manager

• Led Division to ISO9001 Registration

• Working knowledge of GMP (21CFR 820)

• Certified in Quality System Regulations

• Maintain division calibration system

• Performed Quality Management activities within the Ultrasound Division

• Interact with customers for Cause and Corrective Actions and Investigations, configuration management, Material

Review Board Chairman

•Develop Division internal audits, maintain Medical Device Files, Medical Device History Files, revise Divisional

procedures, perform medical device safety system testing, generate monthly/quarterly Quality Reports for the Division

General Manager, perform Division Training

• Interacted with external Auditors during ISO/customer audits

Reinhold Industries, Santa Fe Springs, CA 1998 – 2000

Composite manufacturer for Aerospace and Commercial

Quality Manager

• Performed Quality Management activities over the three corporate divisions; (2) Commercial, and (1)

Aerospace Business Groups,

• Managed manufacturing production process control

• Maintain company calibration system

• Performed Production Control over seat back programs for commercial division

• Developed training procedures, certification tests, conduct corporate training and maintained training records

• Interacted with customers for contract flow down requirements, quality audits/survey, corrective actions,

RFQ/PO review and approval, configuration management, and material review board activities.

Fairchild Fasteners, Rosan Division, Santa Ana, CA 1995 – 1998

Fasteners for aerospace market

Quality Engineer

• Performed Designated Supplier Quality Representative (DSQR) activities for General Electric, Vickers/Sterer,

Northrop Grumman (Military Aircraft Division), Pratt and Whitney, including product acceptance, corrective action

investigation, problem solving, and configuration management.

• Performed Program Quality Representative (PQR) activities for Lockheed/Martin, Lucas Western (Gear Systems),

Lourdes, including product verification, corrective action investigation, problem solving, and configuration management.

• Reviewed RFQ/POs for contract flow down requirements.

• Perform Material Review Board activities

• Working knowledge of SPC, ISO9001, GD&T (Geometric Dimensioning and Tolerancing)

Northrop Grumman Corporation, Pico Rivera, CA 1985 – 1995

Aerospace & Defense

Senior Quality Assurance Engineer/QA Specialist/Manager

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• Provided supplier quality management and department management, program review and approval of

supplier contract requirements, proposal review, quality system survey/audits, receiving/source inspection, perform

subcontractor Quality System surveys/audits

• Responsible for the QA Material and Supplier Contract Control Department

• Provided technical support to manufacturing through interpretation of process specifications and

performance of manufacturing process audits as a Process Engineer for Heat Treat, Electrically Harness Fabrication,

Tube Fabrication, and Conformal Coating.

• Working knowledge of ISO9000/9001/9002/9003, Military Specifications

• Reviewed and approved Quality Engineering Material Process Specifications and Engineering Drawings.

• Reviewed and approved Subcontractor Quality System surveys/audits for corrective action.

• Developed and implemented Research and Development equipment and procedures for new and modified products

• Interact with customers for Cause and Corrective Actions, product investigations, chair Material Review

Board, generate/issue Corrective Actions (internal/external), Supplier Quality Metrics and Rating Reports, customer

complaints and returns, continuous improvements, FMEA, configuration/PO review, perform capability studies and

approvals (PPAP/FPA), quality tools, technical support to manufacturing and quality technicians/inspectors, setting

priorities for quality

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