Customer Service Project Manager

KELLY RAHM

609-***-****

• Experienced in performing basic receptionist tasks

• 5+ years of previous administrative and receptionist experience

• High attention to detail and works well under pressure

• Extremely professional and upbeat with outstanding customer service skills

• Adaptable, flexible and a quick learner

Experience:

JDR Construction, Philadelphia, PA

Project Manager Assistant 2005/2015

• Created and executed project work plans and revises as appropriate to meet

changing needs and requirements

• Managed day-to-day operational aspects of a project and scope

• Reviewed deliverables prepared by team before passing to client

• Effectively applied company methodology and enforces project standards

• Prepared for engagement reviews and quality assurance procedures

• Minimized company exposure and risk on project

• Ensured project documents are complete, current, and stored appropriately

• Followed up with clients, when necessary, regarding unpaid invoices

Home Health Aide/CHHA Bayata Nursing Linwood, NJ

Part-time 2011/2013

Caring for the Elderly Part-time /Experienced with private and public .

• Monitors patient condition by observing physical and mental condition

• Support patient by providing housekeeping/shopping/preparing meals

• Assisted patient with personal services, such as, bathing, dressing and grooming

• Helped patient to care for themselves and teach then to use cane, walker or special utensils

• Teach family members the appropriate way to lift and turn patient

• Record all of the patient’s information and notifying nurse of any changes.

• Maintain a safe and secure environment for patient

• Protect the Home health agency by adhering to professional standards, policies, procedures with

federal, state and local requirements

Sales Inlet Surf Shop, Atlantic City, NJ

Part-time Summer Store Manager Assistant 2012-2014

• Sales/Marketing

• Scheduled employees

• Ordered and received inventory

• Tracked sales and inventory

• Scheduled Surf School appointments

Lubert-Adler Management Philadelphia, PA

Receptionist 1997- 1999

• Greeted investors

• Answered switchboard

• Kept track of appointments

• Scheduled travel arraignments

• Scheduled Meetings

• In charge of meeting room, filing, ordered/stocked office supplies

KELLY RAHM PAGE 2

Education/Certificates

William Tennent High School

Atlantic County Community College, Mayslanding, NJ 2008

• Related coursework: American Aerobic Association International & International

Sports Medicine Association Personal Fitness Trainer Certificate Member #

139504

Bayada Nursing 199 New Road, Linwood, NJ- Certified Home Health Aide -

2011

• Related coursework: State of NJ /Board of Nursing License #26NH13270500/HHA

Volunteer Work

• Chelsea Baseball League-Mentor, Treasurer, Coach and League Coordinator

• Samaritan Hospice- Volunteer Bereavement 2008/2010

• CASA-Court Appointed Special Advocate for Foster Children

2009/2011

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