Manager Management

RESUME

Janaki EV

Mobile: 964-***-****

Email- ******.*********@*****.***

Seeking a career with a progressive organization in managerial position where I can

utilize my skills, knowledge and experience that add value to operations and allows for

advancement and growth.

Experience Summary

Currently working as Incharge – Sourcing, Training and Development from March 2013 for RCI Cash

Management Services Pvt Ltd (A Sub-division of RCI Logistics Pvt Ltd)

1. Worked with M/s. Vibatel Solutions Pvt. Ltd as Sr. Manager – HR and Training from April

2012 to March 2013

2. Worked with GENPACT (Formerly G.E.C.I.S) as Assistant Manager-Risk Management for

Travel & Entertainment Audit (part of Accounts Payable process) managing a team of 65

head count for the period from April 2005 – March 2010 and Assistant Manager - Human

Resource & Training and Development from April 2010 – April 2012.

3. Worked as Branch In-charge With Insight Computers Ltd from April 1997 to March

2005.

4. Worked as Customer Support In-charge with M/s GATI Cargo Management &

Services, Hyderabad a division of T.C.I Hyderabad from Jan 1993 to Jan 1995.

5. Worked as Executive Customer support with M/s OMC computers Ltd., Hyderabad

Feb 1995 to March 1997.

6. Worked with Khaitan Tibrewala Electricals Ltd, Hyderabad, from Feb 1989 to Dec

1992 as Clerk-cum-Typist.

Roles and Responsibilities

1. As Human Resource:

Ideally been exposed to full organizational life cycle from Start up Phase, to

Growth Phase to Enterprise Phase.

Managed both strategic and operational aspect of the HR function right from

organization design and development to change management, compensation

design, setting up HR systems and policies, driving productivity, manpower

planning, recruitment, employee engagement, attrition management, Payroll etc.

Handled HR functions of significantly large organization with 3000+ people on

roll.

2. As Knowledge Manager/Trainer:

Knowledge management - Manage updates/process changes with SMEs; SOP Update and

Management; Develop Process Knowledge Tests in conjunction with process SMEs; Drive

process learning paths.

Build Domain Knowledge - Competency mapping across processes; Identify training

needs; Drive domain courses; I-know sessions; Identify opportunities for cross training and

multi-skilling; Managing Process Performance - Floor support; Participate in calls &

communications; Mentor low performers on Performance Improvement Plans; Create

knowledge performance dashboards.

New Hire Training - Add updates to the new hire training manuals; Set up mentor mentee

programs; Institutionalize Performance Management System for New Hires; Innovate to

reduce training time and learning curve and supervised production.

People Management - Groom and develop Process Trainers; Rollout cross training plan to

build redundancy.

3. As Assistant Manager – T&E Audit: (Genworth Financial)

Monitor and Download various expenses incurred by the Genworth Employees of US,

UK and Canada.

Reconcile the expenses with the supporting scanned receipts through a web based support

system.

Highlight the variance and check for the policy adherence.

Conduct policy and risk audits and submit the output to the client end for suspension or

reactivation of the travel card (Amex Card)

Adopt DMAIC and Lean processes for further improvement of the process and improve

the productivity.

Prepare Dashboard and Audit matrix on weekly basis and share the report with the

Process Owner.

4. As Branch In-charge:

Managing and delegation of work to the technical and support functional employees

Taking care of indent and stock related incident management system.

Resolving Escalated customer issues over the Phone

Recruiting and Organizing the technical staff for day to day deliverables

Take care of the attendance and leave management of the employees

Maintaining and updating the AMC contracts

Handling stores and maintenance and issue of stock

Handling petty cash

Maintaining and updating the movement records of technical staff.

Managerial skills

• Has maturity and understanding to handle varied expectations and requirements of people

at various level right from senior executive to entry level staff

• Ability to build and lead a team of HR professionals responsible for the various business

divisions

• Excellent problem solving and trouble-shooting ability. Display initiative and capability

of assuming ownership of projects/tasks.

Attitude

• Pleasing personality who is easily approachable by people at various level right from

senior executive to entry level staff

• Self-starter and go-getter who is able to himself/herself able to identify potential areas of

improvement in the organization and drive change

• Team player and relationship manager who can work closely with Business unit and

Other functional heads to provide them their talent requirement

Achievements

• With the research and follow-up of Risk & Policy Audits was able to get $144,142.17

back to the Company.

• Being part of the team, automated the Notices format resulting in 0.11 productivity.

Awards

• Awarded with “Far & Beyond” Bronze Award for the outstanding performance for

Q206.

• Promoted as Process Developer in December 2006.

• Awarded with 43,000 Cheer Points for Multi Tasking.

• Award with “Special Award” in recognition for passion and commitment in the process.

• Received Customer Appreciation for tremendous performance.

• Received Bronze award for exemplary performance

• Received Customer Award of $1500 for the year 2008 (paid $750 in June ’08 and $750 in

Dec’08) as DIP for consistent outstanding performance in stabilizing the process.

Education:

B.Com. (Osmania University), (MBA – HR&FIN)

Completed LOMA – ALMI - Certified.

Green Belt Trained and Tested

Type Writing English Lower in 1988 with 1st class

Computer Skills:

Operating System: WINDOWS 2007 & MS-DOS

PACKAGES : MS-Office

Date:

Place: Hyderabad (E.V. JANAKI)

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