Customer Service School
Resume:
ANSHU SOOD
*****.****.**@*****.***
Husband Visa
Valid UAE Driving License
OBJECTIVE
To put into extensive application of the knowledge and skills I have acquired and join a reputable institution that will
provide further nourishment for my professional and personal development. To contribute to your organization’s
success through the use of exceptional customer service, managerial and people skills.
ACADEMIC CREDENTIALS
COURSE INSTITUTION YEAR OF DIVISION
PASSING
MB Jaypee Business 2011 CGPA 7.4
A School, JIIT
(HR & Information and University, Noida
communication
technology SAP)
B.Tech Skyline Institute Of 2009 FIRST (66.8%)
(Electronics & Engg. & Tech.
Communication) Greater Noida
U.P.T.U
Class XII Meerut Public Girls’ 2005 FIRST (82%)
School, Meerut
Class X Meerut Public Girls’ 2003 FIRST (83%)
School, Meerut
TECHNICAL SKILLS
MS Excel, MS Power point and MS Word
•
Excellent in Vlookup and pivot table.
•
Embedded System
•
Quick Books
•
People Soft
•
Basic Modules of SAP
•
ERP ( ITMS )
•
Aacpac sage
•
PERSONAL SKILLS
Comprehensive problem solving abilities, excellent quantitative solving skills, verbal and written communication skills,
ability to deal with people, willingness to learn, hard worker and travel an extra mile for perfection in the work done.
Never say die attitude and strong commitment towards work.
ACHIEVEMENTS
Was elected as HEAD GIRL of the school in 2004 05.
•
Worked as an ORGANISER in the 2nd, 3rd and 4th year of graduation.
•
Participated in college and school level debate and essay writing competition and received applauds
•
WORK EXPERIENCE
Purchaser at Dorma Gulf Door Control Fze, Dubai UAE Apr 2013 – Oct 2013
Job Responsibilities
Preparation and issuance of Request for Quotation, solicits & analyzes quotation for required materials to ensure
•
compliance with established procedures.
Corresponds with users for any inquiries regarding quotations and follow up on technical evaluation status.
•
Preparing and placing Purchase Order and send it to respective Supplier International and Local.
•
Checking Order confirmation / Performa Invoice against my Purchase order if quantity, prices and Payment Terms are
•
correct.
Review and track all open P.O. to ensure timely arrival of material by constant coordination with expediting team.
•
Monitoring shipping documents, if all complete then send it to the Clearing Agent for clearance of the shipment.
•
Evaluate Supplier KPI’s annually
•
Setting min max of each product.
•
Planning and monitoring the re order point (ROP) of each fast moving item.
•
Preparing Advance shipment notification in ERP system once received Shipping details.
•
Monthly checking of slow moving items and makes a recommendation on how to sell these materials.
•
Maintaining Supplier data base.
•
Undertake any other reasonable duties as required.
•
Buyer at Rocket Internet GmbH (Mizado.com) Dubai, UAE Jun 2012 – Mar 2013
Job Responsibilities
Category: Fitness and Sports, Fashion and Beauty, Toys, Mobile and Electronic Accessories.
•
Preparing Purchase Orders Enquiring with suppliers for availability and procuring the products.
•
Hunt List Managing hunt list for products which are not available in market and enquiring with small suppliers (grey
•
market) for specific products.
Maintaining daily KPI’s and track the progress.
•
Order Fulfillment Track the entire path of product until delivered to consumer.
•
Negotiating PO with supplier on delivery and payment terms.
•
Maintaining Procurement dashboard for the team helping in tracking all the pending orders and open Purchase
•
Orders.
Making sure the price fluctuations were constantly being updated with the content team so they would alter the pricing
•
accordingly.
Assess supply market dynamics and risks.
•
Evaluate performance of current suppliers: Review of supplier portfolio & supplier scorecard. Create a database of
•
basic price quotes across suppliers.
Project Coordinator at Blue Ribbon LLC. Dubai, UAE Jan 2012 Jun 2012
Job Responsibilities
Attending Enquiries
•
Preparing Quotations – Taking prices from price list, sending enquiries to suppliers, getting freight charges from
•
forwarder for air/sea/courier, sending out quotations to customers, amendments and revisions according to client’s
requirements.
Projects – Tender download, sorting according to brand, sending request for quote to supplier, co ordinate with the
•
concerned person for sending quotes and revisions, co ordinate for sample request, making presentations for
projects.
Order Confirmations – Confirming orders to suppliers and mode of transport.
•
Preparing order working for the LPO’s
•
Delivery Status Updating.
•
Maintaining Enquiry Index, Client Database, Order Index and Sales Call Tracking Sheet.
•
Recruitment Associate at Convergys India Limited, Gurgaon, India Feb 2011 – Aug2011
Job Responsibilities
Develop accurate job descriptions
•
Compile a success profile
•
Draft the ad describing the position and key qualifications required
•
Develop a series of screening questions
•
Receiving and reviewing applications, managing interviews and short listing candidates.
•
Organizing interviews for candidate as requested by the department.
•
Informing candidates about the results of their interviews.
•
Reviewing recruitment policies to ensure effectiveness of selection techniques and recruitment program
•
Completing a search of the candidate database to find the right person for the department’s
•
Vacancy.
CORPORATE INTERNSHIP
HR Intern at Convergys India Limited, Gurgaon, India Apr 2010 – Jul 2010
Employee On-boarding and Employee Engagement: Received Appreciation Letter.
The new employee orientation and mainstreaming process is known as “employee on boarding”
•
Coordinate and manage all post recruitment activities including new hire documentation, statutory compliances, bank
•
account formalities and induction.
Leave accounting and management, maintain leave records.
•
Creating and maintaining various reports and data like Joining List, True Throughput, and Connect Tracker etc.
•
Support and coordinate employee social events.
•
Conducted various activities like Employee Appreciation Day, Leadership Chef, Self Defense classes, Workshops on
•
Motivation, English Challenge Floor activities, Online English aptitude tests, etc.
Played integral role in colleague engagement for the new joiners.
•
EXTRA CURRICULAR ACTIVITIES
Won prizes in Calligraphy, Collage making and flower arrangement competition.
Contact this candidate