Customer Service Management

CURRICULUM VITAE of SYEDA MAHABUBA HASSAN

Accountant/

Marketing/

Position Sought:

Administration/

Customer Relation Officer

Administrative support professional offering versatile office management skills and proficiency in Microsoft

Office programs. Strong planner and problem solver who readily adapts to change, works independently and

Career Objective:

exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quali

Quickly became a trusted employee known for “can-do” attitude, flexibility and high-quality work.

PERSONAL INFORMATION

Name: Syeda Mahabuba Hassan

Birth Date: September 18, 1989

Education Bachelor of Business Studied (B.B.S) Session: 2009-2010 (Marketing)

Gender: Female

Nationality: Bangladesh

VISA Status: Residence (Husband Sponsor)

English (oral and written)

Languages Bangla (oral and written)

Urdu (Oral)

CONTACT INFORMATION

E-Mail: ********@*****.***

Mobile: 055-******* / 055-*******

Country: United Arab Emirates

Address: Abu Dhabi, U.A.E.

PROFESSIONAL EXPERIENCE

Customer Relation Executive, from January 2015 to Till Date

Designation:

Al Ahalia Hospital, Abu Dhabi, UAE

Organization Name:

Hospitality

Company Industry :

1 Page Syeda Mahabuba

Hassan

Abu Dhabi, UAE

Location:

Responsible for providing excellent customer care to each and every customer visiting the hospital.

Responsible for petty cash for the concern counter.

Collects cash/Company payments and issue receipts to the patients/families.

Ensure safe custody of petty cash and department collection.

Enter all transaction in the computer system accurately and efficiently.

Register new patient to the hospital information system.

Work Description:

Ensure that documentation meets the current standards & policies.

Give appointments as per policy.

Consult other departments as appropriate to provide for an interdisciplinary approach to the patient’s needs.

Maintain a good working relationship both within the department and with other department.

Communicate the mission, vision and quality policy of the hospital, as well as the focus statement of the

department.

Class Teacher /Admin Executive from April, 2012 to December, 2014

Designation:

Organization Name: Kidi Care an English Medium School, Dhaka, Bangladesh

Company Industry : Education

Earned high marks for the quality and creativity of classroom teaching, lesson plans and instructional materia

used in teaching diverse subjects (e.g., language arts, mathematics, science, social studies and history).

Developed innovative approaches that were repeatedly held up as the model standard for meeting district go

in areas including technology integration across the curriculum, experiential learning, literacy and diversity.

Work Description:

Taught general education students as well as individuals with learning challenges and special needs within a

mainstreamed, inclusive classroom.

Actively served on a variety of school committees and task forces focused on curriculum development, textbook

review, and fundraising and anti bullying efforts.

Established positive relationships with students, parents, fellow teachers and school administrators/staff.

Brand Promoter from January, 2009 to June-2009

Designation:

Organization Name: Nestle Bangladesh LTD, Dhaka, Bangladesh

Company Industry : Food Industry

Attracts potential customers by answering product and service questions; suggesting information about other

products and services.

Assist clients in finding ‘Good Food Good Life'.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the

problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment

Work Description:

following up to ensure resolution.

Recommends potential products or services to management by collecting customer information and analyzin

customer needs.

Provide alternatives for customer happiness.

SKILLS

Relationship Management, Target Achievement

Communication & Interpersonal Skills

Ms Office, Documentation Skills

Office Management, Front Desk Reception, Executive Support, Customer Service, Quality

Focus, Problem Solving, Resolving Conflict and Analyzing Information

Earned excellent marks on performance reviews, with citations for excellence in areas

including work volume, accuracy and quality; ability to learn and master new concepts; positi

work ethic; and commitment to providing unsurpassed service.

3 Page Syeda Mahabuba

Hassan

Contact this candidate