Management Service
Resume:
Urusha Shrestha
Address: **/* ****** ******
Mobile: 042*******
E-mail: ******.********@*************.***.**
Date of Birth: 20 March 1992
Career Objective
Since my educational background is related to hospitality industry I would
like to be one of the best hospitality leaders in one of the reputed chain
hotel in the world. Furthermore, I would also like to groom other fresh
graduates regarding the hospitality industry by opening my own hotel and
schools.
KEY SKILLS
* Excellent communication skills which include being formal as well
as being friendly at the same time.
* Knowledge of Front office department, F&B service department,
Housekeeping department, Food production department, F&B
management, Human resource management, Strategy business
management, Hotel accounting during the course study and through
practical session.
* Knowledge of Menu Engineering.
* High standards of personal hygiene.
* The ability to remain calm under pressure.
* The ability to memorise guest requests.
* Believe in Teamwork and able to have a good relation with the
colleagues in order to work together and provide excellent
experience to clients.
* Ability to upgrade the rooms.
* I have an eye for detail and believe in exceeding customer's
expectation.
* Experience in handling guest complains.
* Positive attitude and great desire to learn.
* Understand the importance of feedback and maintain a record of
feedbacks from the client for the future reference.
* I have a RSA certificate.
PERSONAL SKILLS
* Fluent both written and spoken in English.
* I have learned Chinese language.
* Able to work in Team and work independently with commitment.
* Excellent Communication skills.
* Self motivated and task driven.
* Understanding of work diversity and importance of respecting
cultures.
HOSPITALITY BACKGROUND
Work Experience &Industrial Exposure
Current
Working as a F&B service attendant in Intercontinental, Sydney, Double Bay
Job profile:
* Deliver high quality service.
* Assisting in cleaning and presentation of service area.
* Se tup and reset specific Conference & Function activities as
directed.
* Communicate and liaise with team members, kitchen and other
areas of operation
* Follow hygienic food and beverage handling procedures.
* Able to work a flexible roster including evening and weekend
work where necessary.
(5th Nov 2012 to 30th Oct 2013)
Worked as a Trainee at Visun Royal Yacht Hotel, CHINA, Sanya
Job Profile:
* Housekeeping
* Food and Beverage (service)
* Food and Beverage (production)
* Front Office
(1st March 2011 to 5th Oct 2012)
Worked as a Supervisor at Hungry treat Home, Manbhawan, Nepal
Job Profile:
* Greet customers as they arrive at the Restaurant and provide
them with information about products and services
* Respond to customers' complaints and resolve their issues
* Ensures guest service meets company standards and customer
satisfaction is maintained
* Managing the entire staff of the restaurant and coordinating
their work.
(9th July 2010 to 29th Feb 2011)
Worked as a Cashier at Hungry treat Home, Manbhawan, Nepal
Job Profile:
* Greet customers as they arrive at the store and provide them
with information about products and/or services
* Respond to customers' complaints and resolve their issues
* Enter transaction in the cash register and provide customer
with total bill.
* As a cashier role I was also allocated in the multitasking of
overall service of the Restaurant.
Education
Current Master in Hotel Management
Blue Mountains International Hotel Management
School
Sydney, NSW, 2000
2013 Higher diploma in Hotel Management
International School of Tourism and Hotel Management,
Salzburg University of Applied Sciences
Dilli Bazar, Kathmandu
.
2010 High School (+2) - Hotel Management
Himalayan Whitehouse International College, New Baneshwor,
Kathmandu Nepal
Higher Secondary Education Board (HSEB)
2008 Seconday School
at I.J.Pioneer High School, Hattiban, Lalitpur,
Nepal.
COMPUTER/SOFTWARE SKILLS
* Email, Internet, Html
* Microsoft Office: Word, Excel, Powerpoint
* Graphic desiging
SPECIAL ACHIEVEMENTS
October, 2013
Awarded as Outstanding Graduates of SATC
Sanya Aviation & Tourism College
Hainan, China.
100% attendance and grooming award achieved 3 times during my
higher level studies.
TRAINING & ACTIVITIES
* Authentic Hospitality Module
* Fire Safety Training
* HACCP Training
* Safety First Aid Training
PERSONAL REFERENCE
Mrs. Samjana Basnyat
International School of Tourism and Hotel Management
Dillibazaar, Kathmandu, Nepal
Tel: 977-*-*******, 4434185
Email: ****@***.***.**
Mr Purrushottam Shrestha
Restaurant Manager
Bhancha Restaurant, Campsie, NSW.
Tel: 041*******
Ms Jessie
Human Resource Manager
Visun Royal Yacht Club
2 Yuya Avenue, Sanya, Hainan China
Tel: +86-898-****-****
I hereby certify that the details mentioned above are true and accurate to
the best of my knowledge.
Regards,
Urusha Shrestha
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