Customer Service Assistant

LIEZL DAWN S. ESCLAMADO

**** ****** **. ****. *****, Makati City

+63930.397.4765

*************@*****.***

PERSONAL SUMMARY

Considered to be a highly motivated, productive and customer - focused team player possessing strong

communication, organizational, analytical characteristics with associated time management skills. I am

also reliable, punctual and dedicated to the company procedures / regulations with the ability to grasp and

prioritize daily tasks to meet deadlines, adapting readily to new challenges within the company standards

and guidelines.

SKILLS

• Computer Literate utilizing MS OFFICE

(WORD, EXCEL, POWER POINT)

• Quick Books Program

• Write / Speak English and Tagalog

• Typing & Communication Skills

SEMINAR AND TRAINING ATTENDED

Reigning Voice Contact Center (RVCC) May 2014- Present

2905 Antel Global Corp. Center, Julia Vargas Ave.

Pasig City, Metro Manila, Philippines

Admin Assistant

Encode client’s information.

Send email confirmation details to client.

Talk to the agents when there are some issues to talk about.

On The Job Training November 2013- May 2014

IVT Business Solutions

1804 Antel Global Corp. Center, Julia Vargas Ave.

Pasig City, Metro Manila, Philippines

Assistant Quality Assurance

Monitor, evaluate and provide descriptive comments directed to leads supervisor regarding

customer service representatives who provide pertinent information for time sharing packages.

Encode client’s information.

Send email confirmation details to client.

On The Job Training November, 2011- March, 2012

Environment and General Services, Inc.

Shaw Blvd., Mandaluyong City

Metro Manila, Philippines

Payroll Assistant

Answered phone calls from company employee’s inquiries.

Encode in Quick Books & sort employee’s salary information.

Verified company payroll checks prior to releasing said checks to company employees.

In Campus Training November, 2010-March, 2011

University of Makati

J.P Rizal Ext. West Rembo, Makati City

Metro Manila, Philippines

Administration Office

Office Assistant

Provided University enrollment information to students and associated campus department.

Sort and file documents.

A Part or Apart? January, 2011

Improving Relationships through Effective Communication

University of Makati

Mini-Theater, Administration Building

Ethics at Workplace - Work Ethics September, 2011

University of Makati

Mini-Theater

EDUCATIONAL BACKGROUND

School: University of Makati

Address: J.P Rizal Ext. West Rembo, Makati City

Course: Bachelor of Arts and Customer Service Management

PERSONAL BACKGROUND

Date of Birth: October 2, 1991

Civil Status: Single

Height: 5’3

CHARACTER REFERENCES

Dr. Ceclia Tadeo

0916.302.5158

English Professor - University of Makati

Ms. Jane Cudia

0999.983.5755

Accounting Officer-IVT Business Solutions

Rosemarie Drilon

0930.247.7129

Quality Assurance - IVT Business Solutions

I hereby certify that the information mentioned above is true and complete.

Applicant’s Signature

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