Customer Service Sales

John E. Patterson, Jr.

Cell#: 423-***-****; ********@*****.***

Professional Experience

RAC Acceptance

District Manager 12/13-Present

• Responsible for 12 locations and the training and mentoring of 31 employees

• Create and communicate a clear vision of the District's business expectations, motivating and driving a

culture through partnership store managers to achieve maximum productivity.

• Lead team to attain conversion goals through the attraction, training and retention of a diverse, quality

workforce focused on customer service and satisfaction.

• Establish priorities and maintain a daily, weekly, monthly and quarterly "to do" list ensuring

critical initiatives are complete

• Resolve problems quickly before they become serious problems and always follow up to

ensure the solution is successful and the problem has not reoccurred

• Assist in business development by opening new locations as directed and achieve company

financial targets

Awards and Accomplishments:

#1 Ranked District Manager in the Company out of 140 Districts (2014)

Increased Sales 140% from Prior Quarter (Q1 2014)

On Track for President’s Club (2014)

Ranked #1 in the Company for Lowest Credit (2014)

Ranked #1 in the Region for Highest YOY Comp Growth (2014)

Sprint 03/2007 – 12/2013

District Manager 6/2010 – 12/2013

• Responsible for 10 locations and the training and mentoring of 45 employees

• Recruit, select, hire and develop effective and engaged Store Sales Managers. Identify and encourage

potential internal candidates for Store Sales Manager, Assistant Manager positions.

• Access corporate and external resources to support and improve district wide operations and to

implement regional and corporate initiatives in areas such as loss prevention, marketing and compliance.

• Review store environments and key business indicators within the district to identify opportunities for

sales growth; develop action plans to address them with the store management team. By having weekly

conference calls to monitor goals meet and team member’s performance.

• Maintain ownership for district financial and operating results. Use available reports and information

systems to analyze financial performance and identify trends, problems and growth opportunities within the

district.

Awards and Accomplishments:

Ranked in the Top 20% in the Company out of 170 District (2013)

Top 5% Ranked District Manager in the Region (2013)

“Sales Award” winner for Increasing Sales from -30% to 135% over Goal in 4 months

(2013)

Increased Customer Service Score from 75% to between 95% to 100% (2010-2013)

Reduced Churn by from 3.5% to 1.2% (2010-2013)

#1 Ranked District in the Region for Handset Sales (2011-2012)

#1 Ranked District in the Region for Accessories (2011-2012)

#1 Ranked District in the Region for Churn (2011-2012)

Business Account Manager 04/2008 – 06/2010

• Strategically identifying, prospecting and growing small to mid-market business accounts

and/or State and Local Public Sector accounts

• Showed new clients ROI (return on investment) to gain market share

• Used account planning process to develop strategies to identify and close opportunities

Awards and Accomplishments:

2 time “Sales Award” winner from for achieving 200% Over Quota each month (2009,

2010)

Store Manager 03/2007 – 04/2008

• Oversee day to day operations to include sales, staffing, budgeting and any other tasks needed

to maintain a top producing store.

• Responsible for coaching and developing team members to achieve desired results which

provided weekly and monthly one on one to keep track of performances.

• Advanced the company's retail position in consumer markets by converting competitors to

Sprint.

• Achieved sales goals and service performance requirements through new customer sales, sales

of accessories and features, and by providing excellent customer satisfaction.

Awards and Accomplishments:

#2 Ranked Store Manager in the District out of 25 Stores (2007-2008)

2 time “Sales Award” winner for Highest Audit Score and Highest Gross Adds

(2007/2008)

Exceeded Company Sales Goal every month by 120% (2007-2008)

Increased Customer Service Score from 70% to 90% and Maintained it every month

(2007-2008)

Exceeded Accessories Sales Goal by 150% each month (2007-2008)

Lender’s Title & Escrow, LLC 01/2005 – 03/2007

Regional Manager of Business Development

• Effective Regional Manager of multiple office sites/location

• Efficiently stayed in the state guide lines of business

• Supported region with accurate information, training for growth

• Assured accurate locations where achieving goals to obtain for prohibit for the company

• Visits sites for audits to comply with state laws

• Demonstrate sales and marketing tactics to region

Awards and Accomplishments:

2 time “Regional Sales Award” winner for Ranking #1 for Sales in the Division (2006,

2007)

Wells Fargo Home Mortgage 04/2002 – 01/2005

Account Executive

• Processed VA, FHA, and Conventional Home Loans.

• Worked in community to develop relationships with business partners to generate referral

business.

• Responsible for obtaining all pertinent applicant generated information needed to ensure the

efficient processing and funding of all loan

• Reviewed consumer Credit Fraud Claims to verify authenticity and look for recovery

opportunities.

• Assured compliance with government regulations, investor and guidelines through loan

process

• Maintain full communication with each borrower to provide status of ongoing loan process.

Awards and Accomplishments:

2 time “Million Dollar Club Award” winner (2004, 2005)

2 time “President Club Award” winner for achieving the $2M mark (2004, 2005)

Verizon Wireless 01/1997 – 04/2002

Lead Retail Sales

• Sold company products and services to walk-in customers in retail outlets.

• Provided high level of customer service support with product expertise and advanced selling

skills.

• Guided customers through the purchasing decision and activations process.

• Developed new customer prospects or referrals, and built customer relationships to drive sales.

• Manager on duty when no manager is on site

• Set the standard for driving personal and team sales performance.

Awards and Accomplishments:

2 time “Sales Award” winner for Top Sales (2001, 2002)

2 time “Circle of Outstanding Achievement Award” winner (2001, 2002)

Education:

University of Memphis

Bachelor’s Degree in Business Administration, 1999

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