Quality Assurance Management
Resume:
Kirt Jefferson
Cell: 813-***-****
Jersey City, NJ 07305
******@*****.***
TECHNICAL SUMMARY
PROGRAMS: TSO/E; ISPF; JES2; VTAM; RACF; SMS; CICS; DB2; IMS;
VSAM; OMEGAMMON; CA-1; CA-7; CA-11; Tivoli Workload
Scheduler; Control-M; ZEKE; NDM; SDSF; CA-OPS/MVS; CA-
VIEW; CA-EXPRESS DELIVERY; CA-TPX; CA-TLMS; CA-ACF2;
MQ Series; FDR; ENDEVOR; CHANGEMAN; FILEAID;
MS/EXCEL; MS/WORD; HP QUICKTEST PROFESSIONAL; HP
QUALITY CENTER ; HP QTP; SOAP UI; CA-Easytrieve ;
NETVIEW; MS PROJECT; Microsoft SQL Server 2008;
MS/Visio; SharePoint; MS/Visual Studio Management;
MS/TFS; Sonar; WSDL
MACHINES: I.B.M. Mainframes
LANGUAGES: ZOS/MVS JCL; ZOS/MVS UTILITIES; ASSEMBLER; COBOL
CLIST; REXX; SQL; SPUFI; HTML; XML; MS .NET FRAMEWORK
OPERATING SYSTEMS: Z/OS; OS/390; MVS; UNIX; AS/400; WINDOWS XP/7
PROFESSIONAL EXPERIENCE
Randstad Technologies: Contractor at Total System Services, Inc., Columbus,
GA
March 2013 - November 2014
Lead Quality Assurance Analyst
. Responsible for the creation of test plans and test cases for the
development activity, resource allocation, and management of tasks for
the credit card processing applications
. Track milestones and come up with mitigation alternatives for issues
and design gaps
. Interact with Business Analyst, Quality Assurance Analyst Lead, and
Development to ensure the deliverables are aligned
. Work effectively as part of the Scrum team during sprints
. Create test data by conditioning test credit card accounts to conduct
Quality Assurance testing for CICS, IMS, DB2, and batch applications
. Verify and validate test results
. Manage test cases and defects resolution utilizing HP Quality Center
. Effectively managed time in order to successfully meet set targets and
handled multiple priorities simultaneously to ensure follow-through to
completion
. Conduct Database Application testing written in XML for the CICS
application utilizing Sonar software
. Conduct post mortem analysis to determine root cause for failed
changes
Meridian Technologies: Contractor at Wells Fargo, Charlotte, NC
June 2011 - January 2012
Lead Quality Assurance Analyst/Business Analyst
. Created Test Strategies and Test Plans for multiple test cycles from
Business Requirements and Functional Specifications. Actively involved
in all requirement and specification reviews
. Developed test cases and data in Quality Center 11 for a high-risk,
Credit Dispute Reporting and Response System integration project with
complex data dependencies
. Instrumental in facilitating Credit Dispute Reporting System (CDRS)
system Quality Assurance mainframe batch testing by performing
migration of DB2 databases to Microsoft SQL Server 2008 Client/Server
. Instrumental in facilitating Thompson Reuters Trading application
system Quality Assurance mainframe CICS online and batch testing by
writing test cases and conducting test execution
. Conducted ETL testing and warehousing of databases utilizing SQL
Server Integration Services
. Authored the test strategy, test plan, and test cases for the
migration of the Credit Dispute Reporting System from DB2 on the
mainframe system to Microsoft SQL Server 2008 Web platform
. Developed and maintained SQL queries to extract, insert, update, and
delete data from the SQL Server 2008 tables
. Utilized VLOOKUP to query Credit Dispute Reporting System data in an
Excel worksheet.
. Conducted regression, system, and user acceptance testing on the ATM
monitoring web based application system
. Employed Scrum Agile methodologies as an embedded tester
. Conducted regression, system, and user acceptance testing on the bank
facility break-in monitoring web based application system
. Maintained continuous alignment of program scope with strategic
business objectives, and made recommendations to modify the test
enterprise release to enhance effectiveness toward the business result
or strategic intent
. Created test plans, tests cases, and test scripts for enterprise
release testing
. Conducted testing of web based and client server applications
utilizing HP Quality Center software
. Collaborated with development support groups in design and review
meetings to establish enterprise releases to be tested
. Reviewed and analyzed change requests, test plans, implementation
plans, and production impact statements to verify software
functionality and adherence to business requirements
. Spearheaded integrated and User Acceptance Testing for enterprise
release web-based and Client/Server applications utilizing .Net
environment
. Conducted post mortem analysis to determine root cause for failed
changes
. Tracked testing defects utilizing IBM Clear Quest software
JPMorgan Chase, Tampa, FL
January 2002 - June 2010
Lead Quality Assurance Analyst/Business Analyst
. Managed a team of three Quality Assurance Testers to maintain the
Mainframe National Deposit System and Automated Clearing House
applications
. Responsible and accountable for the coordinated management of multiple
related projects directed toward quality assurance enterprise release
testing objectives
. Liaised with business and functional owner during risk engineering and
high-level review sessions to derive and execute action plans, meeting
deadlines and standards
. Interfaced with business users to prepare and update Business Process
Requirements and Software System Requirements. Created test cases and
test scripts
. Ensured all artifacts complied with corporate SDLC Policies and
guidelines
. Built credibility, established rapport, and maintained communication
with stakeholders at multiple levels within the organization
. Employed Scrum Agile methodologies as an embedded tester
. Conducted regression, system, and user acceptance testing on the
Customer Online Banking Web application
. Defined and initiated projects, and assigned Quality Assurance Testers
to assigned tasks, and performance of component projects, while
working to ensure the ultimate success and acceptance of the test
cycle
. Maintained continuous alignment of program scope with strategic
business objectives, and made recommendations to modify the test
enterprise release to enhance effectiveness toward the business result
or strategic intent
. Instrumental in facilitating Treasury Services Automatic Dollar
Transfer (ADT) system Quality Assurance mainframe batch testing by
performing integrated system and user acceptance testing
. Created test plans, tests cases and test scripts for enterprise
release testing
. Conducted testing of Web banking applications utilizing HP/Mercury
Quick Test Professional software
. Utilized Microsoft TFS for defect management and resolution
. Conducted ETL testing and warehousing of databases utilizing SQL
Server Integration Services
. Maintained CA7, Tivoli Workload Scheduler, and ZEKE automated
scheduling system databases, to include defining, creating, and
modifying test batch schedule job flows
. Collaborated with development support groups in design and review
meetings to establish enterprise releases to be tested
. Reviewed and analyzed change requests, test plans, implementation
plans, and production impact statements to verify software
functionality and adherence to business requirements
. Spearheaded integrated and user acceptance testing for enterprise
release batch and online applications
. Conducted post mortem analysis to determine root cause for failed
changes
. Tracked testing defects utilizing HP Quality Center
. Eagerly assumed additional responsibilities in migrating over four
hundred Liquidity test batch jobs from a manual process to CA7's
automated scheduling system
Michael Gray Associates: Contractor at Marriott Vacation Club
International, Lakeland, FL
January 2001 - December 2001
Lead Configuration Management Specialist
. Provided support for configuration planning, management, and control
of Control Board and provided support for the Control Manager program
. Defined system software requirements documentation under Configuration
Management control, defined test procedures under CM control, applied
CM version control to all installation procedures, and applied CM
control to all contractual deliverables
. Participated in management and technical reviews and supported CM
audits
. Maintained not only new or changed requirements, but also failures and
defects in the work products
. Controlled changes to the configuration items checked in and checked
out configuration items from the configuration management system for
incorporation of changes in a manner that maintained the correctness
and integrity of the configuration items, recorded changes to
configuration items and the reasons for the changes as appropriate
. Compiled and installed new or modified application modules into
production for development group
ARC Consulting: Contractor at Verizon Inc., Tampa, FL
May 2000 - November 2000
Quality Assurance e-Business Project Lead
. Managed a team of five Quality Assurance Testers to maintain the EDI
applications
. Defined the quality assurance objectives and processes, including
definition and implementation of the test environment and
infrastructure for quality assurance testing
. Provided project management for the testing life cycle, including
unit, functional and user acceptance testing
. Developed QA test plans, tests cases, and test scripts
. Established project priorities and managed the activities of the
quality assurance testers within the group, delivering each project
within the established commitments, ensuring quality, performance and
conformance with established requirements
. Participated in design and review meetings
. Collaborated with the development support teams, business partners,
and Subject Matter Experts (SME), to address product usability,
reliability, performance and functionality issues
. Developed, maintained and documented the change control process
. Chairperson for the weekly change control meetings
. Maintained defect tracking to determine root cause for failed changes
Ajilon Consulting: Contractor at Syracuse University, Syracuse, NY
May 1999 - February 2000
MVS Systems Programmer
. Responsible for installation and configuration of the mainframe
operation system to include: MVS, JES2, TSO/ISPF, CICS, DB2, and other
associated IBM products
. Validated that system software and host infrastructure were current
. Provided project management for Y2K testing of system and OEM products
. Collaborated with software vendors to determine software products were
Y2K compliant Upgraded test LPAR system from OS/390 1.3 to OS/390 2.8
utilizing Server Pac installation
. Installed, tested, and upgraded a wide variety of MVS and third party
software products, to include (CA-TLMS, CA-ASTEX, CA-PANVALET, CA-
OPS/MVS, CA-TPX, CA-90s Services, OMEGAMMON), in an IBM OS/390
environment
. Provided performance analysis and capacity planning
Baltimore Gas and Electric, Baltimore, MD
October 1998 - May 1999
MVS Systems Programmer
GTE, Tampa, FL
April 1998 - October 1998
Senior Quality Assurance Analyst
I.B.M., Boulder, Colorado
January 1994 - March 1998
MVS Systems Programmer
EDUCATION
Pace University, New York City, NY
Management Information Systems
HONORS & AWARDS
I.B.M. Customer Champion Award
I.B.M Mountain Award
I.B.M. Peer Recognition Award
I.B.M. Bronze Recognition Award
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