Customer Service Office
Resume:
Tiffany Fransaw
Houston, Texas, *7009
********@*****.***
Work Experience
Wells Fargo
Bank Lead Teller April2013 Jan.2015
• Provide service that exceeds customer expectation
• Offer and promote Wells Fargo products and services
• Responsible for keeping track of all processed transactions
• Monitor bank vaults to ensure cash balances are correct
• Count currency, coins, and checks received, by hand or using currency
counting machine, in order to prepare them for deposit
• Cash checks and pay out money after verifying that signatures are
correct, that written and numerical amounts agree, and that accounts
have sufficient funds. Octobe2012December201
Houston Orthopedic and Spine 2
Office Assistant
• Answered incoming calls
• Aid all department members when needed
• Sent long distance faxes
• Assist with medical records request
• Mailed primary insurance claims
• Helped with posting payments
• Noted correspondence and checks received
• Located implant invoices
• Created PDFs
• Calculated expected reimbursement from insurance companies
• Checked mail
• Ordered office supply
• Scanned papers
• Took credit card payments
• Updated patient demographics in HMS
June 2012 October 2012
MACY’S
Sales Associate/Clerical
• Responsible for selling products to customers and provide superior customer service to satisfy the
experience of shopping at Macy’s so that customers will return.
• Extensive work with visual standards and merchandising high ticket items.
• Conducted daily counts of all merchandise before and after store closing.
• Cleaned and organized display cases so that they were appealing to customers.
• Performed customer repairs on jewelry.
Maintained daily logs for incoming and outgoing merchandise.
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Complied and kept confidential the records of customers’ information.
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Prepared and sent outgoing and incoming packages.
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Barnes & Noble January 2009 May 2012
Sales Associate
• Studied management methods to improve workflow and simplify reporting procedures.
• Learnt to operate new office technologies as they were launched and implemented.
• Compiled and maintained listed and records, using typewriter and computer.
• Place orders to restock merchandise and handled receiving of products.
Klotz Associates June 2008 August 2008
Accounting Intern
• Collected and coordinated the flow of internal and external information.
• Managed office equipment and office space.
• Assisted department managers in appointment setting, filing, copying, faxing, scheduling, and budget
planning and control.
• Handled the preparation of confidential department reports.
Education
University of Houston Downtown, Houston, TX
Skills
Knowledge of relevant software applications including MS Office
Proficient in use of email and internet
Good numeracy skills
Accurate keyboard skills
Knowledge of office management systems and procedures
Knowledge of administrative procedures
Knowledge of basic accounting procedures
Knowledge of HMS, Citrix, Earchive, Clinical View
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