University Graduate (2015)

Matt Robertson

Graduating University Student

(**6) 448 - 3903 **************@****.*** https://www.linkedin.com/in/mattarobertson

Profile

Ambitious University of Guelph graduating student focusing on mathematics and business

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management.

Strong 4-year experience in professional customer service and analytical problem solving, as evidenced

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through extensive customer relations with an international client base.

Excellent communication and data analysis skills, both written and interpersonal.

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Experience

Reservations Agent, Camis Inc May – October 2014, Guelph, ON

Field ~75 inbound international/domestic calls per day to process reservations/changes/cancellations

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using proprietary software. Adhere to performance quality and efficiency targets at company

standards of 98% and 95% respectively.

Multitask using numerous software and computational programs to provide precise information with

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professional service and sales tactics. Respond to or redirect inquiries on policy and procedure,

communicate financial analytics.

Consult and conference with supervisory team of ~10 individuals to discuss operations.

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Deputy Returning Officer, Elections Ontario August 2013, London, ON

Supervised assistant to ensure documentation of ~350 electors is completed correctly. Authorized the

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issue of government ballots and supervised proper election conduct.

Advised electors on election policies and resolved any issues pertaining to the election process.

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Quantified and formally published election statistics under political scrutiny.

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Construction Apprentice, Precision Contracting Limited Summer 2013, London, ON

Determined project scope and strategy in collaboration with small workforce. Prioritized and executed

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a variety of tasks to realize project targets and adhere to deadlines.

Consulted with clients to achieve desired outcome on residential construction projects.

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Produce Clerk, Loblaw Great Food 2010 – 2012, London, ON

Accommodated customers in a professional team setting, responded to or redirected questions and

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resolved issues with extensive knowledge of products.

Organized and regulated product stock and sales floor.

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Education

Bachelor of Science, Physical Science 2011 – 2015

University of Guelph, College of Physical & Engineering Science, Guelph, ON

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Mathematics (statistics, number theory, calculus), Physics (electromagnetic/mechanical theory, energy)

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University Certificate, Business 2011 – 2015

University of Guelph, College of Business & Economics, Guelph, ON

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Canadian Business Management, Economics, Marketing

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