Sales Operations/Client Relationships and Technology Mgmt

Corine A. Neal

*** ******’s Way ● L aGrange, GA *0241 ● 708/518-6552

LinkedIn Profile: h ttp://www.linkedin.com/in/corineneal • E mail: ******.****@*****.***

SALES OPERAT IONS AND TECHNOLOGY MANAGER

E xcels in streamlining business operations, introduce process improvements and manage

technology infrastructure. I mpacted the growth and development of product lines through new

client development, client service/management and generate new business. Keen a bili ty to

develop and maintain a good working relationship with Executives, clients, vendors, and staff.

M anage multiple projects within t ight deadlines and adapts quickly to shifting priorities.

F lexible and team-oriented wi th a strong work ethic a nd a dedication to quali ty and

p roductivity. Demonstrates strength in planning, organizing and coordinating major projects.

S trong technical skills used to structure information, manage databases and design reports.

T ECHN ICAL EXPERT ISE

Expert in M icrosoft™ Office Suite; Outlook, Excel, Word, PowerPoint, and Publisher

Windows 2000 XP Vista 7 & 8 Operating Systems M icrosoft™ Office Applications 2003 –

2013

M icrosoft™ Exchange Servers 2003 & 2012 M icrosoft™ Terminal Server 2008

Backup Exec C DP Symantec Endpoint Security SOPHOS Active Directory Adobe

A pplications

Cit r ix WebEx Website & Online Portal Development CRM FileFinder™

PROFESSIONAL EXPER IENCE

KENSINGTON I N TERNAT IONAL, Oak Brook, I ll inois 2003 – May 2014

Chicago's largest privately held provider of Retained Executive Search, Executive Coaching and

Outplacement. A Career Partners In ternational (CPI) member with 200 offices in over 60

count ries around the world.

Di rector, Client Services & Technology ( 2008 – M ay 2014)

Developed and managed the Career Partners In ternational (CPI) partner relationship and

oversaw value-added services. Coordinated consultant resources for onsite activities, including

notification meetings, group workshops, team building events, and individual programs.

M anaged technology infrastructure for 3 locations and provided lead help desk support for 60+

s taff.

• In addition to ongoing client activity, was accountable for leading technology and database

i ntegrity aspects of a very large project impacting nearly 1,000 people across the count ry:

o Worked with programmers, business partners and client to design an upload

p rocess that enabled new records to be accurately uploaded and available to

delivery staff within a 24 hour window.

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o Insured that both regular and emergency updates to the database were completed

w ithin 12 hours so that business commitments to 24-hour follow up goals were met.

o Completed all of the above in nearly f lawless manner, with no negative impacts on

delivery operations.

• Contributed to focus groups, beta testing, t raining, documentation, and support of

I nternational web-based technology initiatives utilized by 220 offices and over 100,000

participants globally.

• Orchestrated all activities from ini tial entr ies, invoices, client reporting through end of

p rograms during a historical year for outplacement (2009); candidate volumes exceeded

50% growth over 3 years.

• Nominated and received the 2nd M ile Award for exemplary team spirit. Included nominees

for over 70 international fi rms.

• Managed office renovations and relocation of corporate office including set up temporary

spaces and technology to support staff.

• Negotiated and secured contracts for data, voice services and web meeting capability

reducing annual costs over 30%.

D i rector, Administration & Technology (2006 – 2008)

Led and implemented process improvement. Developed strategies and tactics to support external

and internal clients. Managed office operations, resources and provided administrative support

for 3 full-time office administrators, and 3 student interns. Screened, interviewed and hired office

administrators. Resolved technical issues for staff and candidates.

• Negotiated contracts and service agreements; managed implementation of a major voice

and data upgrade for all offices.

• Planned/executed corporate events which enhanced the fi rm culture and increased

employee morale.

• Developed, delivered and continually evaluated technology for staff and clients to increase

p roductivity.

• Ini tiated, designed and implemented monthly newsletter for candidates currently used as

i deal communication tool to build client relationships.

Candidate Services Coordinator ( 2003 – 2006)

Provided administrative support and technical resources for candidates to enhance job search

activities. Served as Branch Office Manager to manage all aspects of operations. Ini tiated contact

w ith local candidates to schedule meetings with multiple career consultants, t raining programs,

and special events.

• Trained executive, mid-management and entry-level candidates on internet based utili ties

to network with executive recruiters, search fi rms and companies.

• Coordinated with 60 nationwide/international affiliates to provide Outplacement services.

• Routinely followed-up with affiliate contacts to ensure programs were delivered in a t imely

manner.

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Corine A. Neal

• Communicated information regarding Kensington events to internal staff and external

clients.

• Prepared and distributed candidate progress reports to clients.

P ER-SE TECHNOLOG IES, Elgin, I llinois 1998 – 2003

Acquired by M cKesson Healthcare i n 2007. One of nation’s largest EDI companies

p roviding physician practice management services including billing, claims processing,

collections, and consulting for doctors and hospitals.

C lient Services Supervisor, Enrollment ( 2000 – 2003)

Supervised and coached 7 enrollment specialists. Increased employee morale by

researching customary techniques and available resources to increase productivity and

i mprove customer satisfaction.

• Collaborated with programmers to develop a web-based portal for staff and clients to t rack

enrollment forms. Received, reviewed, prepared, and forwarded to healthcare payers.

• Designed an electronic reference manual that granted immediate access to support

u tili ties including payer instructions, enrollment forms and cover letters to expedite staff

f unctionality.

• Developed and performed formal quar terly t raining sessions for department to complete.

• Created job descriptions and identified clerical tasks to support entry-level positions for

employees seeking career advancement within the organization.

• Drafted and distributed monthly newsletter to publish new payer connections and

i mportant announcements related to enhancements being made or discontinued services.

Client Enrollment Specialist (1999 – 2000)

Office Coordinator (1998 – 1999)

EDUCAT ION

A.A.S. in Mortuary Science

CHICAGO CITY-WIDE COLLEGE, Chicago, I ll inois

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