Customer Service Manager

Rosetta Sellers

** *. ***** ****** *** *k New York, NY, 10026 646-***-**** *******.*******@*****.***

Executive Summary

Forward thinking brand enthusiast with extraordinary critical thinking abilities. Skilled communications professional

with experience in online journalism and training operations.

Education

September 2007 – May 2009 LONG iSLAND uNIVERSITY- C.W POST

Major: Arts Management

Minor: Broadcasting

Related coursework: Journalism, Mass Media and Culture, and Business Management.

Experience

June 2014 - Current The Network journal

Writer

• Provide weekly content for small business section

• Contact publicist to obtain quotes for articles

• Interview Entrepreneurs, CEO’s and other business professionals

• Promote articles on social media handles including Twitter, Facebook, Instagram, Google + and Pinterest

November 2013-Current just a Millennial bLOG

Editor-In-Chief

• Create weekly schedule for blog content

• Edit content submitted by blog contributors

• Handle all social media accounts for the company including Twitter, Facebook, Instagram, Google + and Pinterest

• Host networking events geared towards entrepreneurs and artists

•

Asst. Manager- Cheese Dept. April 2014 - Current

• Assist in staff scheduling

• Coordinate monthly inventory consisting of over 600+ items

• Place weekly product orders of $7,000 minimum in AOS system

• Help manages a staff of 9 people

Operations Trainer April 2013- Current

• Train Clerks and Senior Managers in various company classes like G.R.E.A.T Customer Service Skills and Suggestive

Selling Techniques.

• Implement incentives for training

• Complete weekly paper work and reach quarterly goals

• Help cultivate brand loyalty and brand comradery among workers by facilitating and engaging workers in Fairway Foodie

Knowledge (a class)

• Obtain trainer’s re-certification every year

•

Cheese Clerk October 2011 – March 2014

• Serve customers assist customers with cheese parings

• Create cheese platters for customers

• Clean and close department

Foodie May 2011-

October 2011

• Obtain complete knowledge of store operations and products (17,000 + products)

• Answer customer’s questions and solve customer issues

• Escort elderly and disabled customers who need assistance with their shopping

• Assist various departments in operations whenever they were short staffed

Related Skills

Proficient in AOS ordering systems, Adobe Photoshop and Adobe Audition.

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