Customer Service, Administrative Assistant

Lorie Mullenax

**** ******** *****

Durham, NC **703

Telephone 919-***-****

Email: *********@**.**.***

Summary

Management, administrative and customer service professional with

experience working in

fast-paced business environments demanding strong organizational and

interpersonal skills. Committed to superior customer service. Confident and

poised in interactions with individuals and teams at all levels. Detail-

oriented and resourceful in completing projects; able to multi-task

effectively.

. Excellent communication and interpersonal skills

. Excellent organization skills/ strong attention to detail

. Outstanding customer relations (including call center environments)

. Ability to multi-task in fast paced environments

. Proficient with Microsoft Office Suite

Experience

Absolute Dental Services, Inc. Durham, NC

7/2010 - Present

Scheduling Coordinator - 2/2012 - Present

Responsible for the disinfection of all dental impressions and components.

Utilized company database to schedule and track restorations by department

to ensure on time delivery. Input all Rx information into database.

Requested missing information or components from dental practices. Informed

management of any doctor complaints or issues. Execute a wide range of

administrative services, displays strong communication skills. Technically

proficient, works independently and effectively in a complex, demanding

business environment. Backup for all administrative personnel as needed.

Case Flow Associate 7/2010 - 2/2012

Assigned work to all laboratory technicians. Ensured all cases moved from

one department to the next according to the allotted time frame. Addressed

any issues with cases that could impact scheduled delivery deadlines;

escalated issues to management as needed. Run daily reports. Prepared

completed cases for delivery to doctors. Responsible for procurement of all

laboratory supplies. Generated invoices for all cases. . Backup for all

administrative personnel as needed.

Durham County Government Criminal Justice Resource Center (CJRC) - Durham,

NC

Office Assistant III, 7/2007 - 3/2010

Provided administrative support for Criminal Justice Resource Center

(CJRC). Responsibilities included typing correspondence, answering calls

and inquiries from clients, general public, referring agencies and staff;

as well as greeting and directing clients and visitors as they entered the

facility. In addition entered arrest history, client class attendance

(substance abuse, GED), and new client information (personal information,

assessments, prior treatment etc.) into appropriate CJRC databases. Ensured

all databases reflected current information and were reconciled as

appropriate. Maintained drug inventory log and distributed drug screens to

staff as needed. Accountable for scheduling substance abuse assessment

appointments for TASC and Probation, entering attendance for Halfway House

and creating associated weekly invoices as well as collecting and posting

client payments for the Halfway House and Drug Treatment Court. Responsible

for prompt pick up and delivery of mailings, invoices and other paperwork

between CJRC and other county offices.

TSI HealthCare - Durham, NC

Administrative Assistant, 2/2007 - 7/2007

Provided administrative support for a medical software company. Responsible

for preparing correspondence, receiving visitors, arranging conference

calls, and scheduling meetings. Acted as company receptionist ensuring

incoming calls were handled courteously and were directed to appropriate

individual. Generated monthly invoices and promptly addressed any client

questions or billing issues with a sense of urgency. Other tasks included

mail distribution, ordering office supplies and scheduling repair and

maintenance for office equipment.

Contract Assignments - 9/2002-1/2006

Administrative Assistant -Raleigh, NC

Dorothea Dix Hospital - 10/2005-1/2006

Supported the Risk Management department by documenting Medication Variance

and Occurrence Reports. Coordinated, scheduled and accurately captured

monthly meeting minutes for the following committees: Patient Safety,

Medical Services, Medication Use, and Ethics. Also served as receptionist

for the Risk Management department as well as maintaining Excel Databases,

Visitor and Minute logs. Additionally coordinated the Risk Manager's

calendar and was responsible for departmental data entry.

Administrative Assistant -Raleigh, Durham, NC

SunTrust Bank - 7/2005-10/2005

Supported various managers at several SunTrust locations. Responsibilities

included answering incoming calls and routing them to the appropriate

departments, greeting customers and visitors as they arrived, data entry,

tracking of conference room/meeting schedules, typing correspondence and

filing.

Customer Service Representative -Morrisville, NC

Time Warner Cable - 1/2003-12/05

Responsible for handling inbound sales and order processing as well as

assisting customer with billing and technical support issues. Responded to

all customer complaints and inquires in a professional and courteous

manner. Scheduled customer installations and service calls and processed

payments. Responsible for new hire call center training.

Receptionist - Chapel Hill, NC

Rentenbach/Wilson Construction - 9/2002-12/2002

Front desk responsibilities included greeting customers and visitors and

answering incoming calls. Other duties included data entry, filing,

ordering office supplies and mail distribution.

Orkin Pest Control - Durham, NC

Administrative Assistant/Customer Support Representative, 12/2001-3/2002

Responsible for the scheduling of all termite inspections, handling of

termite contracts and customer support. Prepared correspondence and

responded to customer inquires. Generated customer invoices and posted

customer payments.

References Provided Upon Request

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