Manager Customer Service, Service Manager
Resume:
David Cooke
Indianapolis, IN 46241
Email: ********.***@*****.***
Objective
To secure a challenging position within a progressive, team oriented environment where I am able to utilize my
self-motivation, experience, education, technical and mechanical skills to achieve higher goals and
responsibilities.
Qualifications
8+years Executive Management experience
Computer proficient (Microsoft OS: Windows, Office, Excel)
Customer service driven
Tireless work ethic
Reliability
Attention to detail
Education
Ben Davis High School, Indianapolis, In. Graduated May, 1987 top ten percent of class, Member of National
Honor Society. Major Biology
Ball State University, Muncie, In. Aug. 1987-May 1988 Major Biology
I.U.P.U.I, Indianapolis, In. Jan. 1989-May 1990 Major Biology
Employment History
February 2014- Present
Twin 6 Services, Pest Control Consultants
Operations Manager
Supervise and assist pest control technicians and sales staff
Talent acquisition and training
Consult customers while creating and implementing pest control solutions
Responsible for maintaining fleet vehicles, product inventory control, safety training
Ensure customer concerns and complaints are resolved in an efficient manner
Immediate Supervisor: Dusty Creek, Owner 317-***-****
March 2013- February 2014
Terminix Commercial Pest Control
Branch Service Manager
Supervised and assisted pest control service professionals
Responsible for maintaining and inspecting fleet vehicles, monthly product inventory control
Conducted monthly service meetings to complete safety training and verify technician commission and
payroll. Performed customer quality audits, ensured customer complaints were resolved in a timely manner
Took position with Twin 6 Services.
Immediate Supervisor: Larry Colley, Branch Manager 317-***-****
June 2012- March 2013
Coast to Coast Imports
Service Manager/Service Writer
Supervised and assisted service technicians for pre-owned high end imports
Customer service consultant, set service appointments, advised customers on maintenance and repair estimates
Advised customers on extended warranty repairs, coordinated with warranty companies and area dealerships
to ensure repairs were completed. Responsible for coordinating claim reimbursement
Took position at Terminix Commercial
Immediate Supervisor: Yousef Barham, Co-owner, 317-***-****
December 2011- June 2012
Amazon.com
Warehouse Associate/ Outbound Customer Fulfillment
First conversion class hire, Consistent production leader (Wall of Fame Inductee)
5s (occupational safety) Responsible for maintaining a safe work environment
Took position at Coast To Coast Imports
Immediate Supervisor: Jody Watson, Outbound Pick Manager 800-***-**** Code:70129
June 2009-November 2011
Andy Mohr Ford-Lincoln
Used Car Inventory Manager
Supervised reconditioning of all purchased and trade-in vehicles for retail
Consulted with service department on all necessary vehicle repairs
Coordinated outside vendors photographing and posting vehicles on various websites
Supervised detailers and detail shop
Position eliminated, existing employees absorbed my daily responsibilities
Immediate Supervisor: Mike Norris, Used Car Manager 317-***-****
August 2006- April 2009
Ace Rent A Car
Fleet Management
Prepared all new inventory for service (included data entry to track service life for over 2200 vehicles)
Supervised maintenance and delivery of factory purchased vehicles
Supervised reconditioning and needed repairs of all used vehicles for re-market
Supervised team of fleet drivers for vehicle delivery
Position eliminated due to economic and auto industry related problems
Immediate Supervisor: Charlie Mullen, Vice-President 317-***-****
May 1997-August 2006
KJH Enterprises Inc.
Crew Supervisor/General Contractor
Interior/exterior remodeling
Supervised construction team to ensure completion of day to day operations
Responsible for inventory of tools and materials needed to complete specific jobs
Painting, Plumbing, Framing(steel and lumber), Furniture installation, Ceramic and vinyl floor installation
Took position at Ace for benefits
Immediate Supervisor: Kevin J. Hartell, Owner 317-***-****
References
David West
General Contractor, David West Inc.
Relationship: Business colleague, 15+ years
Phone: 317-***-****
Mike Norris
General Manager, Andy Mohr Mitsubishi
Relationship: Former supervisor, 5+ years
Phone: 317-***-****
Charlie Mullen
Co-owner/ Vice-president, Ace Rent a Car
Relationship: Former employer, 8+ years
Phone: 317-***-****
Contact this candidate