Customer Service Medical

Kristen Garrison

****************@****.*********.*** * 69 Phelps Street, Lyons, NY 14489 * 315-***-****

OBJECTIVES

To obtain a position that will enable me to use my strong organizational skills, education

background, and ability to work well with other people. I want to be able to better utilize my

skills and gain further experience while enhancing my employer’s productivity and reputation.

EDUCATION

Midlakes High School

June 2006, Advanced Regents Diploma

Member of National Honor Society

Finger Lakes Community College

May 2014, A.A. Liberal Arts and Sciences

Dean’s list every semester

Kaplan University

Expected Graduation January 2016

Bachelor’s Degree in Health Care Administration

EXPERIENCE

University of Rochester Medical Center Vascular Surgery (offsite), Canandaigua, NY

Outpatient Access Specialist, Lead- July 2014-Present

In addition to all of the patient representative responsibilities, I also organize and direct all daily

activities of the office, conduction orientation and training of new employees, conduct interviews

for positions to be filled, take part in performance reviews, act as a liaison between doctor and

staff, develop and maintain schedules for both doctor and nurse practitioner, and filling in as

needed in any other capacity. Essentially function as an office manager due to the office location

status.

University of Rochester Medical Center Vascular Surgery (offsite), Canandaigua, NY

Patient Representative II October 2007- July 2014

Answer phones, take messages, schedule appointments, order supplies, filing in medical charts,

lead in transition from paper charts to electronic medical records, patient care and service, billing

and insurance. Also, direct patient care including taking vitals and helping with wound care. Sole

transcription for the office for over four years. Extensive background in medical terminology.

SKILLS

• Proficient in Word, PowerPoint, Excel, and Outlook

• Ability to type 90 words per minute

• Excellent customer service skills

• Strong interpersonal communication

• Easily adapt to change

• Sensitive, supportive, and motivating to others

• Manage conflicts

• Delegate responsibilities and make decision

• Punctual

• Set goals and meet deadlines

• Multitasking

• Proficient in Flowcast, Epic, and Meditech

REFERENCES

Jennifer Windhausen, LPN, Ultrasonographer, URMC Vascular Surgery 315-***-****

Lisa Stivers, RN Clifton Springs Hospital 315-***-****

Kathleen VanderBrook, NP Vascular Surgery Associates 315-***-****

Contact this candidate