Manager Management

OLUWATOYIN ABORISADE

**** ******* *****. **** ***, Pasadena, MD 21122

Cell: 443-***-**** - **********@*****.***

PROFESSIONAL SUMMARY

Innovative, customer-orientated healthcare administrator with background in managed,

ambulatory and long-term care. Strong background in quality assurance, claims analysis and

management principles and practices. Expertise in all areas of healthcare management, including

budgeting, program planning, project management and staff training and development. Seeking a

leadership role with an integrated delivery system.

SKILLS

Planning and development Promotes positive behavior

Analytical thinker Independent judgment and decision

Accomplished leader making

Strategic planning capability Quality improvement competency

Effective staff coach Resource management expertise

Project management authority Recruiting and hiring expert

Strong presentation skills Talented interviewer

Budgeting proficiency

Savvy negotiator

Supervisory training

WORK HISTORY

Patient Access Manager, Baltimore Washington Medical Center. December 2013 – President.

Glen Burnie, Maryland. USA.

• Provides supervision and leadership to the Patient Access team in the Emergency Services

Department.

• Oversees daily operations of Patient Access functions (e.g. pre-registration, benefits

verification, preauthorization, registration, up-front collections, etc.)

• Acts as first level of support for problems and questions regarding operations, policies, and

procedures related to the functions of the Patient Access department.

• Oversees management of 20+ employees, to include hiring, training, and scheduling, payroll,

and performance reviews.

• Monitors Patient Access performance to ensure timeliness, accuracy, and compliance with

industry and organizational policies and standards, including (but not limited to) HIPAA,

EMTALA, and Joint Commission requirements.

• Identifies and implements process improvements to lower costs and to improve patient flow

and services.

• Stay abreast of regulatory requirements and company compliance policies, and timely staff

education.

• Practices and promotes following of organizational mission, vision, values, and promise.

Family Resources Specialist/Family Living Director, Bello Machre Inc June 2009 – December

2014. Glen Burnie, Maryland. USA.

. Managed and directed fiscal operations, including planning budgets, authorizing expenditures,

accounting, establishing service rates and coordinating financial reporting.

. Maintained good communication between department heads, medical staff and governing

boards by attending board meetings and synchronizing interdepartmental functions.

. Created and maintained computerized record management systems to record and process data

and generate reports.

. Cooperated and communicated effectively with physicians, Nurse, Program Director, Care

Manager, Case Manager, Family Member, Staff member to ensure client satisfaction and

compliance with set standards.

. Conducted monthly patient case conferences/meeting, in-services and staff meetings to educate

staff and facilitate good communication.

. Confidently managed the overall operation of group home, nursing services and patient care,

including financial management, quality assurance, patient care, safety risk management,

teammate satisfaction, quality index scores and facility maintenance.

. Certified that equipment and supplies were properly maintained for quality patient care and

safety.

. Developed a system of staff communication that ensured proper implementation of treatment

plans and comprehensive patient care.

. Consistently complied with applicable laws and regulations and ensured facility adhered to

Medicare and Medicaid regulations.

. Educated staff on state and federal statutes, rules and regulations governing home care services.

. Established and oversaw implementation of an effective budgeting and accounting system that

improved efficiency and reduced costs.

. Represented and interpreted the agency's functions and services to other institutions, the public,

government agencies and other organizations.

. Led the facility management staff and consultants in producing a business plan that focused on

all aspects of facility operations, including setting priorities and job assignments.

. Encouraged creative thinking, problem solving, and empowerment as part of the facility

management group to improve morale and teamwork.

. Achieved high staff morale and retention through effective communication, prompt problem

resolution, proactive supervisory practices and facilitating a proactive work environment.

. Investigated, provided and submitted information to Quality Department about special

incidents, events and complaints.

. Facilitated an on-going assessment of patient/family needs and implementation of

interdisciplinary team care plan.

. Investigated and reported issues relating to patient care or conditions that might hinder patient

well-being.

EDUCATION

2012 Bachelor of Science: Information System

Strayer University - Washington, DC

Graduated Magna Cum Laude

Current MBA: Health Service Administration

Strayer University - Washington, DC

Coursework in Health Services Administration and Business

Certification and Trainings:

HIPAA Training Certifications

Certified Healthcare Access Associate - NAHAM

Certified Healthcare Access Manager – NAHAM

Certified Nursing Assistant - MBON

Certified Medication Technician - MBON

First Aid and CPR

DDA Orientation

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