Customer Service Manager

Objective

To Continue to work and progress as a professional, hone my skills and utilize my knowledge, experience and

creativity to further my own growth as well as be a viable contributor to a company, firm or industry.

Experience

Pink Jeep Tours: Operations/Customer Service Manager March 2008 thru Present

Being fully conversant with all the products and services offered by the company. Supervising the diarizing of all

tour bookings (confirmed or unconfirmed) and confirming all tour assignments. Assisting with the daily assignment

of all tour guides. Carrying accounting function for the company and acting as liaison with the financial controller.

Ensure that any promised or requested follow up information or activity is properly documented and delivered in

good time. Responsible for making and accurately all the company’s payables and receivables. Supervising

Customer Service Agents with daily functions. Assisting with HRD Department (Payroll, Vacation, and Sick Leave).

KHS&S Contractors: Site Administrator October 2007 thru March 2008

Assisted Project Manager as well as Company’s Forman and Project Engineer at all designated jobsites.

Responsible for Document Control. Responsible for processing all correspondence, for all new hires. Processed

and controlled all Company field timecards. Responsible for Supply Chain Management of all Company materials

and supplies.

Adam S. Kutner Attorney at Law: Human Resources March 2006 thru July 2006

Communication Electronic Systems: Payroll Administrator October 1998 thru July 2006

Developed yearly budgetary forecasts for all departments and ensured that forecasts were accurate and met

corporate guidelines. Served on a team that created short and long term department objectives that were in

compliance with company goals. Administered safety programs. Maintained OSHA log, analyzed incidents; reviewed

proposed regulations for any impact such regulations may have on the Company, mitigating risk and exposure.

Responsible for weekly payroll. Reconciliation of payroll accounts collections, accounts receivables and accounts

payable. Organized all special events and served as an Administrative Assistant to four partners

Northern Wire & Cable: Office Manger/Admin Assistant/HR Administrator August 1985 thru October 1998

Office Manager. Assistant to the President at regional level. Developed and maintained customer public relations

policies and procedures. Composed and prepared correspondence with Corporate Office. Coordinated all company

travel. Responsible for organization/coordination of all customer related functions. Interviewed, hired, and trained

company clerical staff. Reviewed activity reports (e.g. sales, credit, and customer related functions). Planned and

organized company meetings, seminars, workshops and all company related training activities. Represented

2

company at national shows and conventions.

Education

Central Union High School Graduated: 1981

Skills

Well rounded background in human resources, construction administration, training safety, operations and

consumer affairs and events. Excellent experience in the development and implementation of a variety of corporate

programs, including those that must comply with corporate, state or federal agency guidelines. Experienced in

writing and delivering presentations for executive meetings. Skilled in Accounts receivables, accounts payable and

Supply Chain Management. Proficient in American Contractor, Quick Books, Needles, Cyma, ADP, Microsoft Word

and Excel.

Katrina Cornett

19311 Sidani Lane, Santa Clarita, CA 91350

Phone: 702-***-**** E Mail: *******.**********@*****.***

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