Customer Service Manager

Jazmine Lara

*** **** *** ****** ***#**D, New York NY 10025

Home: 212-***-**** Cell: 646-***-****

*************@*****.***

Summary

Dynamic and reliable Manager with 7 years of retail banking, customer service, operations, and cash

handling experience.

Highlights

Reliable Excellent time management skills

Excellent communication skills Excels in team leadership

Energetic Detail-oriented

People-oriented Fluent in Spanish

Experience

Citibank March 2013

Assistant Branch Manager

New York

Actively recruited and oversaw training for all new branch employees.

Implemented annual performance appraisals for all branch staff.

Researched banking guidelines and statutory requirements and ensured staff completed training.

Managed branch with 5.5 million in deposits.

Scheduled staffing for lunches and lobby leadership.

Processed sales referrals and promoted bank services and products.

Performed all cash counts.

Strategized action plans for tellers not meeting sales and/or customer service goals.

Processed transactions on teller window when necessary.

Trained employees on cash drawer operation.

Bank of America February 2008 t o February 2013

Teller Operations Specialist

New York

Internal audit review 99%.

Processed sales referrals and promoted bank services and products.

Delivered prompt, accurate and excellent customer service.

Directed specific questions to appropriate branch personnel.

Maintained confidentiality of bank records and client information.

Reported daily averages and shortages to the operations department.

Examined checks for identification and endorsement.

Trained employees on cash drawer operation.

Nine West January 2001 t o January 2008

Store Manager

New York, NY

Described use and operation of merchandise to customers.

Received and processed cash and credit payments for in-store purchases. Opened and closed the

store, including counting cash, opening and closing cash registers and creating staff assignments.

Shared product knowledge with customers while making personal recommendations.

Demonstrated that customers come first by serving them with a sense of urgency.

Education

West Side High School 2001

High School Diploma

New York, NY, USA

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