Human Resources Customer Service
Resume:
SOUMYA SUKUMARAN
******.*********@*****.***
PROFESSIONAL SUMMARY
Accomplished and focused Human Resources Technology Professional with
experience in Workforce Administration, Performance Management,
Compensation & Analytics. Possessing technical and tactical proficiency,
effective communication skills, outstanding interpersonal & organizational
transformation skills.
Authorized to work in the United States for any employer.
EDUCATION
Masters in Human Resources (MSHR) from DePaul University, Chicago, Illinois
GPA: 3.77
August 2009
Bachelor of Engineering in Electrical and Electronics, NSS College of
Engineering, India
July 2003
EXPERIENCE
Aon Chicago,
Illinois July 2011- Present
HRIS Business Analyst - Global HR Technology Team
Aon is the leading fortune 300 global provider of risk management
services, insurance and reinsurance brokerage, and human resource
consulting and outsourcing.
. Broad HR Transformation experience including Workday HCM subject
matter expertise and full life cycle implementation of Workday
globally for Aon.
. Worked & Participated with other resource teams through all phases of
the technology implementation lifecycle. (requirements gathering,
design, build, go-live, testing)
. Integral part of the Workday Reporting CoE with responsilibity for
development, implementation and tracking of metrics to assess the
impact of HR Strategic work on a Global Scale.
. Worked as a key partner and consultant to HR for PeopleSoft &
Peoplefluent system administration and functionality in order to
support and optimize talent management processes.
. Successfully managed business requests end to end; including
prioritization, requirements gathering, functional specification
documentation, system testing, managing end user acceptance testing,
and end user documentation.
. Served as the subject matter expert and escalation point on system
administration and functionality.
. Maintained vendor relationships and ensured that service level
agreements are upheld.
. Administered creation, troubleshooting, maintenance and organization
of reports and interfaces.
. Managed compliance with Aon's data privacy and retention policies, and
ensured data integrity.
. Executed system interfaces, upgrades, performance enhancements and
user experience improvements.
CAHG Chicago,
Illinois April 2010-July 2011
HR Project Manager
CAHG is an advertising and marketing communications company, owned by the
Omnicom Group, serving clients and brands in the healthcare and
pharmaceutical industry.
. Handled project planning, implementation, testing, and support of new
NuView HRIS system to meet on-going and changing business needs.
. Managed the integration, problem resolution and on-going data
administration of all HRIS and related systems and acted as primary
vendor liaison to ensure the on-going effectiveness of systems.
. Trained and instructed employees on effective use of the HR systems.
Designed and implemented the training and roll out plan for 2 new HR
systems.
. Designed & Managed the Annual Performance Management Processes-Goal
Setting & Development Planning, Mid yr Check in & Annual Appraisal
. Administered and processed all salary changes and promotions according
to Company policy by monitoring the annual staffing plan as necessary
and assuring appropriate structures, reporting lines and salary grades
are accurately contained within the HRIS system.
. Assisted in identifying training needs, developing and delivering
effective training curriculum on HRIS system applications and trained
end users to effectively use the systems.
. Supported and coordinated quarterly metrics and confidential
compensation programs to ensure accurate and on-time delivery.
. Assisted the Head of HR in implementing Organizational Development
Initiatives, including administering the employee engagement survey
designed by Price Waterhouse Coopers.
Northwestern University Chicago, Illinois
September 2009 - April 2010
Contract Recruiter (Contract Employee)
. Produced offer letters for candidates & managed new hire paperwork for
processing.
. Collaborated with business partners to develop job advertisements and
postings on various commercial websites.
. Conducted reference and background checks.
. Designed and updated the template for Northwestern University's Human
Resources internship manual.
. Conducted research and compiled reports for Northwestern's diversity
staffing initiative.
. Knowledge of the federal E-Verify system and I-9 section 2 processing.
Northwestern University Evanston, Illinois
July 2008 - Dec 2008
Staffing & Recruitment Intern
. Sourced candidates through a variety of mediums.
. Conducted phone screens for non-exempt and exempt staff.
. Audited and maintained employee and recruiting files.
. Designed and updated staffing and recruitment templates.
. Proficient in Oracle Peoplesoft HRIS.
Dell International Services Bangalore, India
Mar 2004- Aug 2004
Performance Audit Representative (Quality Team)
. Developed a quality monitoring scorecard which improves levels of
customer service on Six Sigma Process.
. Trained new hires on Dell's Quality process methodology.
. Regularly monitored performance against agreed benchmarks and produce
action plans for improved performance.
. Experienced in Microsoft Office Applications - Access, Excel,
PowerPoint, Outlook, Word, SQL & Windows.
SOFTWARE PROJECT EXPERTISE
. HRIS - PeopleSoft HRIS, Workday, Multiple HR Interfaces, Federal E-
Verify, Org Plus.
. Training software - WebEx, Go To Training
. Performance Management software - PeopleFluent, Halogen & Lominger
competency library.
. Reporting software - Crystal Reports, SQL
. Microsoft Office - Advanced Excel skills including v lookup,
PowerPoint- Advanced, Word - Advanced
PROFESSIONAL AFFILIATIONS
Society of Human Resources Management (SHRM) member- currently pursuing PHR
certification
MBA Association member at DePaul University
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