Customer Service Human Resources
Resume:
Vickie Dunn
Indianapolis, IN
*********@*****.***
Self-motivated and detailed oriented Executive Assistant with a human resource background.
Qualified by more than 16 years of experience with strong proven abilities to accomplish the
necessary tasks, within the customer service and human resource departments.
EDUCATION
• Indiana Business College, Indianapolis, IN
• Associate of Applied Science, Human Resources, June 2008/Dean’s List
• Leadership Training Certificate/Premiere Credit of North America
• The Administrative Assistants Conference/Skillpath Seminars
SKILLS
• Microsoft Office (Word, Excel, PowerPoint)
• Access 2003, 2007
• Employee Benefits
• Strategies for Success
• Communicate with individuals at all levels of organization
• Payroll
• Personnel files and e-file maintenance
• E-verify, background checks
EXPERIENCE
Access Therapy Indianapolis, IN 10/13/14- Present
Recruiter/Marketer
• Recruitment for staffing agency and acquiring companies to use our services.
SpectraForce Temporary Staffing, Greenfield IN 8/4/14-10/11/14
Covance
Customer Service
• Insurance verification and eligibility for patients seeking financial assistance for medications.
Bluegreen Vacations, Indianapolis, IN 5/30/14 –8/1/14
Telemarketer
• Deliver prepared sales talks, reading from scripts that explain the vacation packages, in order to persuade potential customers into buying a discounted vacation and becoming a member with Bluegreen Vacations.
• Make 60-80 outbound calls a day
• Phone call follow-up
• Book and reserve vacations for Bluegreen customer
Aerotek Staffing Agency, Indianapolis, IN 11/11/2013 –5/2014
Advantage Health Solutions, MedicareCustomer Service Representative
• Health Risk Assessments
a. Mail HRA to members
b. Review HRA with members after receiving
c. Call members to complete assessments
d. Data entry for responses
e. Close when HRA is completed
f. Approximately 60 calls a day
Wells Fargo Advisors
• Receptionist, answer multi-line phone, greet clients
Cardinal Hill Rehabilitation Hospital, Lexington, KY 04/2012-5/2013
Unit Clerk
• Performs all Cerner and Point Click entry in a timely fashion:
a. Labs, x-rays, dietary request
b. Admissions, discharge entry
c. Urgent transfers and transportation arrangements
d. Other data entry as assigned
• Performs clerical functions for staff including filing, lab filing, copying and labeling as assigned
• Answers telephone, take messages and communicates messages to the appropriate person. Delivers mail in a timely fashion.
• Assist clients and visitors on nursing unit as needed.
• Complies new charts, maintains current charts, and maintains organized work station.
• Performs clerical duties related to the admission and discharge of patients including client armband, and preparing medical record.
• Coordinates client appointments taking unit needs into consideration.
• Has working knowledge of all office equipment required in the completion of their duties.
Premiere Credit of North America, Indianapolis, IN 05/2008-04/2010
Human Resource Assistant
• Work directly with the Human Resource Director and Specialist, Corporate trainers and Employment Recruiters.
• Help employees with forms, benefits and pay issues
• Greet potential candidates for employment
• Phone screening of employee candidates
• File terminations and all relative paperwork
• Conduct exit interviews
• Organize new hire employee packets
• Conduct background checks
• Enter new employees into the time clock
• Manage tracking of address changes, job titles, benefit and salaries
• Answered multi-line phone
Regent Aerospace Corporation, Plainfield, IN 07/2004-05/2008
Receptionist, HR Assistant, Administrative Assistant
• Worked directly with General Manager
• Greeted customers
• Coordination of hiring, screening resumes, set interviews, termination exit interview, all relative paperwork, planning of all company events, conferences, lunches and any reservations needed for hotel, car rental, etc.
• Answered multi-line phone
Dialysis Clinic Incorporated Lexington, KY 09/2000-12/2003
Receptionist
• Answer Multi-line phone
• Managed medical records
• Scheduled patients and arranged transportation
• Invoice preparation and general office duties
Contact this candidate