Sales Manager

Joseph A. Gercken

**** **** **** ***** 904-***-****

Jacksonville, Florida 32246 *********@*****.***

Executive Summary

Proven manager with years of experience. Strong strategic-planning and people-management skills. Ability to

visualize and articulate concepts in order to make goal oriented decisions. Implement a mentoring, training

coaching approach with staff. Strong ability to develop streams of revenue. Exceptional sales skills. Confident

closer.

Core Qualifications

Staff mentoring training and coaching Employee scheduling

Cross-functional team management Staff development

Excellent people skills Team builder

Ability to turn under-performing programs into highly profitable ones Operations Start-Up

Recognizing and eliminating work flow variance Conflict resolution

Strategic planning Program facilitation

Persuasive negotiation Highly effective closer

Public speaking Compelling presentation skills

Credible liaison Reliable performance

Professional Experience

Westside Nissan

Service Advisor October 2014 to Current

• Explained contract coverage and extended warranty details to customers.

• Completed all training and renewed Nissan Certification.

• Familiar with ADP and Reynolds & Reynolds software.

• Dispatched and managed technician work flow.

• Receiving and checking in new and used inventory.

• Involved with Parts sourcing.

Duval Honda

Service Advisor March 2014 to October 2014

• Very high customer satisfaction rate.

• Mentored and coached business development center staff.

• Liaison between technicians and customers.

• Greeting Customers, discovering service needs, presenting solutions.

JP Morgan Chase

Loan Processor October 2012 to December 2013

• Work as a liaison between Mortgage Broker and the Borrower

• Review title for accuracy and any liens, judgments or second mortgages

• Coordinate the delivery of loan documents from borrowers and mortgage bankers to Underwriting.

• Audit application files and verification sources such as credit bureaus for variances which can be

addressed before underwriting.

• Skilled in HARP, conventional financing, trained in FHA, FNMA, FHLMC. Familiar with IVault, MSP,

CLOSR, KROLL and Credco,

Sears Holdings

General Manager December 2011 to October 2012

• Managed a team of 14 of professionals with varying functions. (e.g. sales staff, sales support, production,

supervisors and service supervisors)

• Oversaw effective safety and accident prevention programs.

• Developed all employees by establishing team and individual, short and long term goals.

• Managed and monitored the entire sales process through supervisors and one on one coaching.

• Responsible for employee career development by managing / monitoring employee training to ensure

compliance to industry and federal standards.

Joseph A. Gercken 904-***-****

Asbury Group / Coggin Nissan

Service Advisor August 2010 to December 2011

• Closing and upsell ratio 15% higher than the national average.

• Very high customer satisfaction rate, consistently above regional and national scoring levels.

• Explained contract coverage and extended warranty details to customers.

• Yearlong service advisor and management training completed in 8 months with high scores

• Extensive and thorough Arcona Dealership Management and ADP software knowledge.

• Dispatched and managed technician work flow.

• Increased the dealerships' customer base and developed clientele with dedicated customer service and

commitment skills.

Hedgemaster

Owner January 2005 to December 2011

• Purchased business and increased revenue by 20% a year for the first two years of ownership.

• Reduced cost by 50% in the first year.

• Increased customer base by 15% through marketing and community involvement.

AAMCO Transmissions

Manager January 2002 to January 2005

• Recognized as top sales generator

• Created outside sales department to target wholesale accounts

• General management duties, including P&L, purchasing, AR/AP

• Responsible for hiring and training all employees and technicians.

• Hiring and training of employees and technicians.

• Assumed owner's duties: preparing sales reports, profit and loss statements and AAMCO reporting.

Rainbow Muffler

Manager January 2000 to January 2002

• Increased sales revenue.

• Helped launch new location and build brand image.

• Developed wholesale relationships and brand presence in the neighborhood and marketplace.

• Hired and trained all staff.

• Liaison between technicians and customers.

• Prepared estimates for customers and ordered parts as needed.

• General managerial duties including P&L, scheduling, employee relations, and training.

KAU Incorporated

General Manager/Company Officer January 1990 to January 2000

• Honor graduate of National AAMCO training class. Set numerous sales records the first year of

employment only to exceed them the next year.

• Won ”13 week” sales contest two years in a row.

• Managed multiple locations.

• Responsible for all business and customer relationship building

• Developed promotional programs to optimize revenue levels.

• Monitored markets to determine pricing structures.

• Responsible for hiring and training all employees and technicians.

Education

Bachelor of Science, Almeda University ~ Business Administration

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