Oswald Mignott, BS, CT

*** * ******** ***** ********* LA 70433

404-***-****

acn9lm@r.postjobfree.com

Knowledge:

Epic Trainer:

Experienced Credentialed Epic Trainer and Implementation Specialist proficient in

Epic Ambulatory, Radiant Nursing, Physician, Cadence and HIM: ROI and Chart

Deficiency. Proven Healthcare IT professional who has assisted in

curriculum/training material development and specialized in go-live support for

various hospitals and outpatient facilities. Consultant with established

leadership abilities, strong presentation and interpersonal skills, and diligent

work habits. Possesses the desire to learn and advance capabilities.

Epic Key Achievements:

Provided go live support and ongoing floor support of the Epic system for Novant

Health Systems

Provided go live support and on going floor support of the Epic system for UNC

Health Systems

Credential Radiant Trainer Radiant Modality for UNC Health System prior to and

after go-live.

Provided go live support and on going maintenance of the Epic system for Ochnser

Health Systems

Ensures successful implementation and integration of Epic's Ambulatory and

Inpatient Radiant application for Ochnser Health Systems

Responsible for training Radiologists, Technologists, Managers, Front Desk in

Epic functionality and related system workflows

Served as lead classroom trainer.

Consulted with department managers and build team to determine optimal system

navigation for various provider specialty workflows

Prepared numerous tip sheets for team members and end-users

Conducted one-on-one training and specialized user optimization sessions for

providers as requested

Facilitated end-user software proficiency through demonstrations and self-guided

program exploration

Tested and validated training environment system for scheduled training classes

Assisted in training materials development

AllScripts Key Achievements:

Provided go live support of the AllScripts systems for Catholic Health, Reading,

PA

Provided go live support and ongoing maintenance of the AllScripts system,

Eclipsys SCM 5.5--City of Hope, Duarte, CA - 12/2011

Provided go live support including CPOE, eMar, KBMA, ORM and rxWriter for

physician and nursing staff

Supporting Front Office/Practice Management with Scheduling/Registration,

Insurance Processing, Entering Charges

Ensures successful implementation and integration of AllScripts systems for

Hospital Ambulatory and Inpatient applications

Telecommunication/Computer Internet Key Achievements:

CATV: Extensive knowledge of Data Transmission Networking. Knowledge of Proof of

Performance testing procedures. Budgeting and P/L experience. Strong team

motivator, excellent communication and conflict-resolution skills. Proven

customer service skills. Vast knowledge of cable television products and

services. Technical field experience. Ability to coach, supervise and train

others. Knowledge of effective routing practices and dispatching management

functions. Understanding of CSG, WFX and TechNet support systems.

Computer/Internet: Proficient in the use of Epic, AllScripts, EMR and eScribing

software. Microsoft Windows 3.x, 9x, XP,7, NT workstation and server, Microsoft

IIS, Microsoft Exchange server, Adobe Photoshop, Macromedia's Shockwave,

Microsoft FrontPage, Microsoft Office XP, Open Office, total Internet

connectivity, Internet technical support, knowledge of most major Internet client

and utility software. Knowledge of Cisco and other switches, routers, WiFi,

networking protocols, firewalls and management of up to 20 personnel. Proficient

in the installation, maintenance and troubleshooting of LAN, WAN including

telephone and desktop tech support. Ability to communicate both orally and in

writing in a clear and straight-forward manner.

Education/Certification

College of Arts Science and Technology, Kingston JA., Diploma, Electrical

Engineering 1977-1979

Hill University Humble TX BS in Computer Science 2002 Major: Telecommunications

Epic Credential Trainer: Radiant

Epic Credential Trainer: Ambulatory Clinician

Epic Credential Trainer: Ambulatory Provider

Epic Credential Trainer: Inpatient Provider

Epic Credential Trainer: Surgeon

Epic Credential Trainer: Clinical Documentation

Epic Credential Trainer: Optime

Epic Credential Trainer: Anesthesia

Epic Credential Trainer: ASAP

Experience:

Leidos Health Systems

Feb 2015 - Feb 2015

Go-Live Support @ Bronson

Provide Go Live floor support for radiology department covering all area

including the Post-op and vascular department.

Leidos Health Systems

Aug 2014 - Sept 2014

Go-Live Support @ Novant

Provide Go Live floor support for radiology department covering all area

including the ED

Collaborated with leadership each morning to ensure that any specific needs for

department was covered during each shift.

Leidos Health Systems

Mar 2014 -Aug 2014

Clinical Trainer @ UNC

Responsible for helping to create and prepare training programs for radiologist,

IR radiologist and residents

Responsible for creating and preparing training programs for radiology managers

and supervisors

Responsible for helping to create and prepare training programs for

technologist, front desk, and mammography.

Responsible for helping to create and prepare training programs for IR nurses

and Cardiology nurses

Responsible for training Radiologists, IR Radiologist, Technologists, Managers,

IR Nurses, Cardiology Nurses and Front Desk personal in Radiant and related

system workflows

Provide Go Live floor support for radiology department covering all area

including the cancer center and ED

Ochsner Health Systems

Dec 2012 - Mar 2014 Clinical Trainer-Lead Implementation and Go-Live Support

Responsible for creating and preparing training programs for ambulatory

clinicians and providers

Responsible for creating and preparing training programs for inpatient providers

Responsible for creating and preparing training programs for clinician

documentations

Responsible for training Radiologists, Technologists, Managers and Front Desk

in Epic functionality and related system workflows

Epic Call Center Support/Trouble Shooter

Intellect Resources, Greensboro NC

Feb 2012-Dec 2012

Credential Radiant Trainer

Responsible for training Radiologists, Technologists, Managers and Front Desk

in Epic functionality and related system workflows

Served as lead classroom trainer

Assist in the creation of end user training programs

Analyze learning needs of end users and develop education accordingly

Consulted with department managers and build team to determine optimal system

navigation for various provider specialty workflows

Design and implement project plans

Prepared numerous tip sheets for team members and end-users

Conducted one-on-one training and specialized user optimization sessions for

providers as requested

Facilitated end-user software proficiency through demonstrations and self-guided

program exploration

Work with training team to develop training strategy and implementation plans

Tested and validated training environment system for scheduled training classes

Prepare training materials, documents and classroom training

Work and collaborate with leadership to carry out training

Ochsner Health Systems

Oct 2011- Dec 2011 Ambulatory Classroom Trainer/Implementation and Go-Live

Support

Epic Ambulatory lead classroom trainer for private practice physicians,

hospitalists, surgeons and other medical and healthcare staff members.

Facilitated the use of software by the end-users via demonstrations and hands-on

activities.

Assessed and reconciled the software system to ensure optimal performance.

Rolled out and implemented Epic EHR system while assisting, training and

offering on-site support to end-users.

Provided support to the end-users during go-live phase of implementation.

Worked with build team on appropriate revisions to ensure better system

navigation related to provider workflows.

Responsible to provide resolutions and updates for the end-users during Go-live

implementation

New Vision Telecommunication, Atlanta GA

2005-2010

Operations Manager

Supervised and developed new-hire technicians to ensure that all individual

performance and development objectives are met.

Partnered with business stakeholders to prepare for and coordinate training

activities

Identified individual technician development needs and collaboratively

Identified appropriate learning and development solutions.

Facilitated learning and manages practical and hands-on learning activities.

Ensured continuity between classroom and field learning activities.

Proactively support and motivate Technicians through their technical training.

Collaborated with local Safety Coordinators to reinforce standard safety

training programs and ensure proper documentation.

Ensured participants are able to respond to the demands of new technology

deployment through the use of demonstrative methods.

Monitored and measure technician performance through quality and productivity

assessments.

Conducted training for NCTI/Jones certifications.

Provided input on training operations to assure operational efficiencies.

Performed and conducts annual reviews along providing an on-going open

communications with Technician to include coaching, mentoring and career

development as needed.

Assured the achievement of service level objectives, quality, and CPE control

for the technical workforce

Coordinated department responses to customer or department issues with a strong

sense of urgency.

Oversee effective hiring, coaching, and evaluation practices for Dispatch,

Quota, and Routing technicians to ensure Technical Operations performance

metrics are achieved.

Entered daily quota into cable data based on Technicians schedules,

Insured employees are well versed on products and services available to

customers.

Managed all schedules to maintain optimal work coverage and performance

New Vision Telecommunication, Nashville TN

2000-2005

Installation Manager

Supervised teams of technicians that are providing service and installation

activity

Trained technicians in the installation and maintenance of Cisco, Netgear, and

Linksys modem switches and routers.

Train support staff and technicians on end to end trouble shooting of networks

for small and medium sizes businesses

Train technicians in the installation and repair of desktops, laptops, print

servers etc as part of a network or stand alone

Train technicians in the installation of various software packages

Responsible for implementing standard safety training and maintaining safety

records.

Coordinated all vehicle assignments, maintenance and inspections.

Ensured system and staff is able to respond to the demands of new technology

deployment

QC customer satisfaction, repeats, Trouble calls on Installation

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