Credential Trainer
Resume:
Oswald Mignott, BS, CT
*** * ******** ***** ********* LA 70433
*.*******@*****.***
Knowledge:
Epic Trainer:
Experienced Credentialed Epic Trainer and Implementation Specialist proficient in
Epic Ambulatory, Radiant Nursing, Physician, Cadence and HIM: ROI and Chart
Deficiency. Proven Healthcare IT professional who has assisted in
curriculum/training material development and specialized in go-live support for
various hospitals and outpatient facilities. Consultant with established
leadership abilities, strong presentation and interpersonal skills, and diligent
work habits. Possesses the desire to learn and advance capabilities.
Epic Key Achievements:
Provided go live support and ongoing floor support of the Epic system for Novant
Health Systems
Provided go live support and on going floor support of the Epic system for UNC
Health Systems
Credential Radiant Trainer Radiant Modality for UNC Health System prior to and
after go-live.
Provided go live support and on going maintenance of the Epic system for Ochnser
Health Systems
Ensures successful implementation and integration of Epic's Ambulatory and
Inpatient Radiant application for Ochnser Health Systems
Responsible for training Radiologists, Technologists, Managers, Front Desk in
Epic functionality and related system workflows
Served as lead classroom trainer.
Consulted with department managers and build team to determine optimal system
navigation for various provider specialty workflows
Prepared numerous tip sheets for team members and end-users
Conducted one-on-one training and specialized user optimization sessions for
providers as requested
Facilitated end-user software proficiency through demonstrations and self-guided
program exploration
Tested and validated training environment system for scheduled training classes
Assisted in training materials development
AllScripts Key Achievements:
Provided go live support of the AllScripts systems for Catholic Health, Reading,
PA
Provided go live support and ongoing maintenance of the AllScripts system,
Eclipsys SCM 5.5--City of Hope, Duarte, CA - 12/2011
Provided go live support including CPOE, eMar, KBMA, ORM and rxWriter for
physician and nursing staff
Supporting Front Office/Practice Management with Scheduling/Registration,
Insurance Processing, Entering Charges
Ensures successful implementation and integration of AllScripts systems for
Hospital Ambulatory and Inpatient applications
Telecommunication/Computer Internet Key Achievements:
CATV: Extensive knowledge of Data Transmission Networking. Knowledge of Proof of
Performance testing procedures. Budgeting and P/L experience. Strong team
motivator, excellent communication and conflict-resolution skills. Proven
customer service skills. Vast knowledge of cable television products and
services. Technical field experience. Ability to coach, supervise and train
others. Knowledge of effective routing practices and dispatching management
functions. Understanding of CSG, WFX and TechNet support systems.
Computer/Internet: Proficient in the use of Epic, AllScripts, EMR and eScribing
software. Microsoft Windows 3.x, 9x, XP,7, NT workstation and server, Microsoft
IIS, Microsoft Exchange server, Adobe Photoshop, Macromedia's Shockwave,
Microsoft FrontPage, Microsoft Office XP, Open Office, total Internet
connectivity, Internet technical support, knowledge of most major Internet client
and utility software. Knowledge of Cisco and other switches, routers, WiFi,
networking protocols, firewalls and management of up to 20 personnel. Proficient
in the installation, maintenance and troubleshooting of LAN, WAN including
telephone and desktop tech support. Ability to communicate both orally and in
writing in a clear and straight-forward manner.
Education/Certification
College of Arts Science and Technology, Kingston JA., Diploma, Electrical
Engineering 1977-1979
Hill University Humble TX BS in Computer Science 2002 Major: Telecommunications
Epic Credential Trainer: Radiant
Epic Credential Trainer: Ambulatory Clinician
Epic Credential Trainer: Ambulatory Provider
Epic Credential Trainer: Inpatient Provider
Epic Credential Trainer: Surgeon
Epic Credential Trainer: Clinical Documentation
Epic Credential Trainer: Optime
Epic Credential Trainer: Anesthesia
Epic Credential Trainer: ASAP
Experience:
Leidos Health Systems
Feb 2015 - Feb 2015
Go-Live Support @ Bronson
Provide Go Live floor support for radiology department covering all area
including the Post-op and vascular department.
Leidos Health Systems
Aug 2014 - Sept 2014
Go-Live Support @ Novant
Provide Go Live floor support for radiology department covering all area
including the ED
Collaborated with leadership each morning to ensure that any specific needs for
department was covered during each shift.
Leidos Health Systems
Mar 2014 -Aug 2014
Clinical Trainer @ UNC
Responsible for helping to create and prepare training programs for radiologist,
IR radiologist and residents
Responsible for creating and preparing training programs for radiology managers
and supervisors
Responsible for helping to create and prepare training programs for
technologist, front desk, and mammography.
Responsible for helping to create and prepare training programs for IR nurses
and Cardiology nurses
Responsible for training Radiologists, IR Radiologist, Technologists, Managers,
IR Nurses, Cardiology Nurses and Front Desk personal in Radiant and related
system workflows
Provide Go Live floor support for radiology department covering all area
including the cancer center and ED
Ochsner Health Systems
Dec 2012 - Mar 2014 Clinical Trainer-Lead Implementation and Go-Live Support
Responsible for creating and preparing training programs for ambulatory
clinicians and providers
Responsible for creating and preparing training programs for inpatient providers
Responsible for creating and preparing training programs for clinician
documentations
Responsible for training Radiologists, Technologists, Managers and Front Desk
in Epic functionality and related system workflows
Epic Call Center Support/Trouble Shooter
Intellect Resources, Greensboro NC
Feb 2012-Dec 2012
Credential Radiant Trainer
Responsible for training Radiologists, Technologists, Managers and Front Desk
in Epic functionality and related system workflows
Served as lead classroom trainer
Assist in the creation of end user training programs
Analyze learning needs of end users and develop education accordingly
Consulted with department managers and build team to determine optimal system
navigation for various provider specialty workflows
Design and implement project plans
Prepared numerous tip sheets for team members and end-users
Conducted one-on-one training and specialized user optimization sessions for
providers as requested
Facilitated end-user software proficiency through demonstrations and self-guided
program exploration
Work with training team to develop training strategy and implementation plans
Tested and validated training environment system for scheduled training classes
Prepare training materials, documents and classroom training
Work and collaborate with leadership to carry out training
Ochsner Health Systems
Oct 2011- Dec 2011 Ambulatory Classroom Trainer/Implementation and Go-Live
Support
Epic Ambulatory lead classroom trainer for private practice physicians,
hospitalists, surgeons and other medical and healthcare staff members.
Facilitated the use of software by the end-users via demonstrations and hands-on
activities.
Assessed and reconciled the software system to ensure optimal performance.
Rolled out and implemented Epic EHR system while assisting, training and
offering on-site support to end-users.
Provided support to the end-users during go-live phase of implementation.
Worked with build team on appropriate revisions to ensure better system
navigation related to provider workflows.
Responsible to provide resolutions and updates for the end-users during Go-live
implementation
New Vision Telecommunication, Atlanta GA
2005-2010
Operations Manager
Supervised and developed new-hire technicians to ensure that all individual
performance and development objectives are met.
Partnered with business stakeholders to prepare for and coordinate training
activities
Identified individual technician development needs and collaboratively
Identified appropriate learning and development solutions.
Facilitated learning and manages practical and hands-on learning activities.
Ensured continuity between classroom and field learning activities.
Proactively support and motivate Technicians through their technical training.
Collaborated with local Safety Coordinators to reinforce standard safety
training programs and ensure proper documentation.
Ensured participants are able to respond to the demands of new technology
deployment through the use of demonstrative methods.
Monitored and measure technician performance through quality and productivity
assessments.
Conducted training for NCTI/Jones certifications.
Provided input on training operations to assure operational efficiencies.
Performed and conducts annual reviews along providing an on-going open
communications with Technician to include coaching, mentoring and career
development as needed.
Assured the achievement of service level objectives, quality, and CPE control
for the technical workforce
Coordinated department responses to customer or department issues with a strong
sense of urgency.
Oversee effective hiring, coaching, and evaluation practices for Dispatch,
Quota, and Routing technicians to ensure Technical Operations performance
metrics are achieved.
Entered daily quota into cable data based on Technicians schedules,
Insured employees are well versed on products and services available to
customers.
Managed all schedules to maintain optimal work coverage and performance
New Vision Telecommunication, Nashville TN
2000-2005
Installation Manager
Supervised teams of technicians that are providing service and installation
activity
Trained technicians in the installation and maintenance of Cisco, Netgear, and
Linksys modem switches and routers.
Train support staff and technicians on end to end trouble shooting of networks
for small and medium sizes businesses
Train technicians in the installation and repair of desktops, laptops, print
servers etc as part of a network or stand alone
Train technicians in the installation of various software packages
Responsible for implementing standard safety training and maintaining safety
records.
Coordinated all vehicle assignments, maintenance and inspections.
Ensured system and staff is able to respond to the demands of new technology
deployment
QC customer satisfaction, repeats, Trouble calls on Installation
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