Administrative Assistant Customer Service
Resume:
Ella Faye Brooks
Detroit, MI **221
**************@*****.***
SUMMARY OF QUALIFICATIONS
Excellent organization/communication skills.
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Customer Service and sales support background.
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Accounts payable and accounts receivable.
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Staff training and development.
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Microsoft Word, Excel and PowerPoint applications.
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Management Experience
Responsible for training new contract workers and full time staff.
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Supervised part-time employees and daily office operations in the absence of
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team leaders.
Administrative Assistant Experience
Selected contract employees through several different temporary agencies.
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Maintained purchase orders, invoices, petty cash, accounts receivable and
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Payable.
• Entered purchasing and order submission with database.
Performed receptionist duties: answering telephones, photocopying, and faxing.
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WORK HISTORY
Data Entry Kelly Service Troy, MI 2007-Present
Administrative Assistant Olsten Staffing Service Detroit, MI 1999 -2006
First Federals Of Michigan Detroit, MI 12/2007-3/2008
Administrative Assistant/Corporate Secretary position Perform Executive Assistant and
provides overall administrative assistance to the Manager of the Mortgage Department.
Provided from assembling and distributing monthly reports to the Board of Directors.
Preparing agendas; scheduled meeting, compiling, assembling and maintain records for
Board meeting; preparing information for Federal Regulator; maintain corporate legal
files and coordinating corporate legal matter.
Administrative Assistant Entech Personnel Service Troy, MI 1995 -1999
Standard Federal Bank- Troy, MI
2005-2006
Provided Administrative Assistant support to loan officer for Bankruptcy filing. Ensure
compliance with company policies, underwriting guidelines and lending-program
requirements . Kept the office running smoothly filing, taking incoming calls and
completing files for processing by loan officers. .
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Achievement Highlights:
• Regarded as one of the company’s most productive loan processors, handling
an average of 15 files daily.
• Outperformed company average in achieving loan-processing turn-around time
of 12 days or less (compared to typical 15 to 20 days).
• Ensured all files were complete prior to underwriting hand-off and coordinated
effectively with title companies to ensure smooth closings.
• Successfully processed some of the most challenging loan applications (e.g.,
first-time borrowers, self-employed applicants and borrowers with problematic
credit histories).
Mail Room Assistant Lason System Livonia, MI 1992 -1993
Administrative Assistant Olsten Staffing Service Detroit, MI 1992 -1994
Sport Authority Southfield, MI 9/1992-10/1992
Answer and direct future customers with concerns of new store opening. Worked on
reports after communicating with clients. Follow-up on tracking clients listed on logs.
Performed other clerical duties as needed.
Customer Service Rep. Ceridian Corporation Southfield, MI 1986- 1990
Administrative Assistant Ceridian Corporation Southfield, MI 1984 - 1990
EDUCATION
Wayne State University; Detroit, MI
Bachelor of Science - General Studies
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