Customer Service Sales

Edwin Palacios

**** ***** ******** ******

518-***-****

Indianapolis, IN 46208

acn9ft@r.postjobfree.com

Summary of Skills: Custodian

Over Three Years Custodial Systematic Problem Solver

Experience Plumbing and Electrical Skills

Floor Care Technician Bilingual and Able to Work with Diverse

Mechanically Skilled Populations

Outstanding Customer Service Effective Verbal and Written

Bilingual (fluent in English and Communicator

Spanish) Time Management Skills

Relevant Experience

Janitronics; New Albany, NY 2012-2014

Equipment Maintenance Specialist

. Commercial Floor Care: cleaned, waxed, sealed, and buffed high-traffic

industrial floors.

. Cleaned offices, public areas, restrooms, and staff lunch room.

. Washed inside windows, vacuumed carpets, dusted, and removed trash.

. Cleaned, sanitized, and supplied resttooms-replaced light bulbs,

restocked towels and toilet paper.

. Completed floor quota daily and assisted other staff to meet quota.

Labor Ready; Bronx, NY 2010-

2011

Utility Industrial Employee

. Took second job to supplement household income: served as material

handler and fork lift operator.

. Loaded and unloaded trucks, transported product and building

materials.

. For Extended Stay Inn, transported appliances to guest rooms and

assisted in installation.

. Assigned to construction demolition projects.

. Licensed to drive forklift and followed all safety regulations.

A-1 Staffing; Bronx, NY

2009-2010

Utility Industrial Employee

. Community Center custodian.

. Municipal Park Maintenance.

. Food Service for retirement home community: delivered food trays to

residents.

. Physical Plant Maintenence.

Pioneer Supermarkets; Bronx, NY

2007-2008

General Maintenance

. Swept and mopped high-traffic commercial grocery aisles.

. Handled hazardous cleaning chemicals according to safety protocols.

. Removed trash and garbage.

. Restocked shelves and relocated items back onto shelves.

. Provided friendly and professional customer service.

. Waxed, sealed, and buffed floors using an electric buffer.

. Recorded information (merchandise received or delivered, payment

amounts, client comments, and related delivery data.)

Excel Communications; New York, NY

2006-2007

Sales and Marketing CSR

. Projected a warm and professional phone voice that generated trust

and cooperation.]

. Developed positive customer rapport that generated sales.

. Implemented marketing promotions that generated new sales.

. Generated and followed up on sales leads.

. Worked in a professional Call Center environment: contacted customers,

generated leads, and successfully sold product.

. Marketed upgrades to current users.

United Parcel Service; Bronx, NY

2005-2006

Driver's Associate

. Received messages or materials to be delivered.

. Used radioed or phoned dispatch information on recipients, such as

names, addresses, telephone numbers, and delivery instructions, to

plan route most efficiently.

. Sorted items to be delivered according to the delivery route.

. Obtained signatures documenting payments, as well as arrangeing for

recipients to make time payments.

. Record information, such as items received and delivered and

recipients' comments.

Deeper Life Bible Church; Bronx, NY

2003-2004

Facility Custodial and Maintenance Service Specialist

. Monitored building security and safety (e.g., locked doors at closing,

ensured that electrical appliances were properly turned off, checked

for security breaches and facility hazards.

. Maintained public areas and restrooms: ensured cleanliness, orderly

appearance, and proper supplies.

. Gathered and disposed of trash and garbage.

. Swept, mopped, and cleaned building floors; also vacuumed carpets,

removed spots, and performed necessary carpet shampooing.

. Followed procedures for the use of chemical cleaners and power

cleaning equipment (e.g., buffers) to prevent damage to floors and

fixtures.

. Mixed detergent and acid solutions safely in proper containers,

following recommended safety specifications, in order to perform

special cleaning operations.

. Stripped, sealed, finished, and polished high-traffic commercial

floors.

. Cleaned windows, glass partitions, or mirrors, using soapy water or

other cleaners, sponges, or squeegees.

Education

Altamont Program- Custodial Maintenance Training; Albany, NY 2012

OSHA Certified

. Hazardous Wastes,

. Blood-borne Pathogens,

. Green Cleaning.

Grace Dodge Vocational High School; Bronx, NY 2002-2005

Awards

Outstanding Achievement Award; Deeper Life Bible Church; Bronx, NY

Outstanding Performance Award; Labor Ready, Albany, NY

Contact this candidate