Business Analyst
Resume:
RADHA GANESAN E-mail : *********@*****.***
Mobile : +1-682-***-****
Profile Summary
IT Professional with over 7 years of experience encompassing Requirements Engineering, Business
Analysis, Business Process Modeling, Data Analysis, Application Development, Testing, Test support with
extensive experience across all phases of SDLC. Profound knowledge in Business Scenarios identification,
Requirements Elicitation, Requirements Review, Requirements Management and Traceability,
Requirements gap analysis, End to End IT systems analysis, Test Case Identification, on complex Projects
and Root Cause Analysis of defects. This also includes maintaining the ‘as -is’ Business Process Models
and developing the ‘to-be’ Business Process Models, End to End Data Flows, Test Data Analysis, Test
Case to Interface mapping and application of innovations in processes to improve project quality and
delivery backed with Strong Analytical Skills and Excellent Communication Skills to be able to work with
geographically dispersed teams
Expertise
Experience in Requirements gathering for complex IT Projects
Ability to facilitate Multiple Requirement Workshops with various stakeholders for gathering
requirements
Experience in reviewing the Business Requirements and System Req uirements and identifying
functional gaps and scoring the documents
Strong analytical skills to perform gap analysis on requirements that may be functional or
non-functional and might impact project in terms of delivery and scope
Ability to facilitate workshops/meetings with stakeholders to develop the Business Processes
Flows (using WebSphere Business Modeler) and to identify the Business Process Impacts
thereby reviewing the ‘as-is’ and model the ‘to-be’ flows
Generate Requirements Traceability Matrix RTM and verify traceability from Business
Requirements through System Requirements through High Level Design through Application
Design and to Test Cases
Proficient in maintaining a record of change requests and update the requirement documents
Ready hand mentoring support during different SDLC phases to team members with the wide
domain and process knowledge
Experience in UML Modeling, used as a pictorial representation of project from requirements
through testing
Demonstrable ability to conduct formal reviews with project stakeholders for reviewing the
Business Scenarios which drive Test Cases
Expertise in identifying the Test impacted Business Scenarios for a project and prioritize the
Business Scenarios
Expertise to create the Test Cases and t race them to the Requirements and ensure
traceability to the business needs that drove them
Expert ability in facilitating Joint Test Workshops similar to Test Readiness Review to review
the Master Test Plan, Test Strategy, Test Schedule and other artifact s
Demonstrable ability to facilitate meeting with stakeholders to check the application
development schedules timely and review the impacts to different types of testing involved in
the project
Capacity to analyze and present a detailed sketch of the proje ct to all key stakeholders with
detailed level data flows as input to Test Data Setup
Experience in leading Testers and in managing daily test schedules, execution of Test cases
and generate Test Results Reports for the client
Supports System Testing, Integration testing, regression testing, Integrated Pair -wise testing
and user acceptance testing
Root cause analysis on defects during testing and reporting the phase the defect was
introduced
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E-mail: *********@*****.***
Sound knowledge to recommend high quality Best Practices solutions to clients through
customized proposals for projects of various kinds to enhance the quality and delivery
Strongly focused on process and manage an in-house team to develop innovative Test
Support artifacts earlier on in SDLC to aid testing
Technical Skillset
Area Toolset
Websphere Business Modeler, Casewise
Requirement Management Corporate Modeler, MS Visio, Rational
Requisite Pro, Rational System Architect
Rational Unified Process, Waterfall, V-
SDLC
Model, Agile, Best Practices Consulting
Quality Center, Clear Quest, Rational
Test Management
Requisite Pro
Lotus script, Lotus Formula, Javascript,
Programming Languages
HTML
DBMS DB2, MS SQL
Frameworks eTOM, NGOSS
Operating System Windows
MS Office, Rational Team Concert, Rally,
Other Tools
ManageNow
Employment History
Duration Employer Role
May 2012 to Dec 2013 IBM India Pvt Ltd Business Design Consultant
Aug 2010 to Apr 2012 IBM India Pvt Ltd Senior System Engineer
Jun 2008 to Jul 2010 IBM India Pvt Ltd System Engineer
Nov 2006 to May 2008 IBM India Pvt Ltd Associate System Engineer
Assignment Summary
Designation - Business Design Consultant
Client - AT&T
Role – Lead IT Systems Engineer, Business Process Modeler
Leading the System and UAT test teams by providing directions, this role is responsible for the end-end
testing coordination of project between client and different IT vendors including IBM . Responsibilities
include technical management of complex projects based on stakeholder requirements and accountable
for quality delivery of projects. The role demands constantly applying best practices by involving from
inception through roll-out of projects to deliver complex system solutions with reduced risk, improved
delivery efficiency, and reduced cost.
Responsibilities -
Utilize in-depth knowledge of functional experience in client business area in conjunction with
industry/telecom knowledge and business skills to deliver solutions to customer
Review scope, plan schedule, track issues and change control aspects of the project
Support Translation of Business requirements into functional requirements and design documents
- Participate in requirements gathering.
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E-mail: *********@*****.***
Identify business scenarios and develop scenario based sequence diagrams using RSA
Identify business process changes and develop modeling diagrams, simulations using WebSphere
Business Modeler.
Model the Solution with Business Process Impacts for the particular project and map it to the
functional requirements to ensure consistency and traceability
Interlock with Application teams to develop HLD.
Develop Data Dictionary, Data Mapping (progressive mapping from Requirement -HLD-LLD-AID-
TC/Test Data)
Conduct Joint Application Development session with Developers and present the project scope,
business scenarios, process models and sequence flow.
Review Application interface document(s) and Application Design(LLD)
Conduct Joint Test Workshop and help the testing team understand the project
Follow the change requests and incorporate it into the Testing scope once they are approved
Review and validate test cases for correctness and completeness
Prioritize the Test Cases prepared considering the criticality, sequence, test readiness and availability
Facilitate all-day working sessions with test teams during different test phases like System Testing,
Integrated Pair-wise testing, Integrated System Testing, Business Scenario Testing (UAT)
Responsible for Test Coordination by verifying the Test Readiness by timely meetings with key
stakeholders on application schedules
Support in resolving testing defects.
Perform RCA throughout the project
Track Scope changes, schedule and Issues.
Manage trace-ability using ReqPro.
Coordinate with different teams, IBM manager, Client Project Manager and business users.
Apply best practices on projects to achieve reduced TTM and continuously monitor the project health
by checkpoint reviews; Reviews done by using IBM patented tools and workbooks
Responsibilities also include –
Facilitate effective communication within the project team and the customer; Provide day to day
direction to the project team and regular project status to the customer
Host multiple Requirement Review Meetings to identify/track/close requirement issues
Lead different stakeholders who work on a particular program in delivering successful IT projects for
AT&T
Review (along with the COE teams) the Solution models and Data related work products as the
Program Lead for ‘Flow Through’ applications impacting multiple service areas.
Plan and co-ordinate for Technical Trainings needed for the System Engineering team
Key projects –
Multiple releases of enhancement projects for BVOIP Simplification Service
Touch Point Letter Automation for multiple services
Enable Professional Installation and Maintenance of CPE for AT&T managed services
Managed Services Sustainability to enhance AT&T Services
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E-mail: *********@*****.***
Designation – Senior Systems Engineer
Client – IBM internal
Project – Continued Intelligence - Engineering Tool Set
Role – Technical Lead
Project Description: Procurement Engineering Tool Set is an e -business application that systematically
calculates IBM supplier capabilities and maps these against IBM t echnology requirements. PETS is
composed of: TQA (Technology Qualification Application) documents the process steps used to complete
end-to-end part number qualification SPL (Supplier Problem Log) is a central repository used to track
commodity issues PCN (Product Change Notices) tracks the progress of PCN's from suppliers from initial
review through closure QIN (Quality Information Network) is a centralized repository for supplier audit
data.
Responsibilities –
Creating problem statements gathered from the business need of the client and transforming them
into technical requirements.
Creating estimation for the change request proposed using OPAL estimation templates
Assisting the Project Manager in preparing project plan
Create high level design for the change request
Coordinate with the developers in the team to develop the design into a functional module.
A single point of contact to clients from the development team.
Coordinating between the geographically dispersed development team, User test team.
Continuously monitor and audit to ensure team meets quality goals.
Meet CMMI and OPAL standard requirements in the project.
Updating the Weekly status using the lotus connections to the management and the clients.
Lead the Unit, System and Integration testing of the application by managing the test execution and
provide Test Results/ Execution Summary
Responsibilities also included –
Reporting and quality control activities based on testing and feedback from users
Follow-up different teams for quick resolution of issues
Give users the training to use the tool
Designation – Systems Engineer
Client – IBM Internal
Project – Procurement Requirements Entry Process
Role – Application Developer
Project Description: Procurement Requirement Entry Process (PREP) is serves as the primary registration
tool for the Procurement process and provides an end to end workflow to the suppliers and buyers.
PREP is a lotus notes based tool, with accessibility from web and DB2 back-end connectivity to support
the Procurement requirements entry process.
Responsibilities –
Analyze the proposed high level design and break down to create low level design
Coding the function assigned from the overall design.
Review the modules developed by peers.
Complete ownership on monitoring the tool's compliance on Web, Accessibility standards.
Support Deployment Quality Assurance tests.
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E-mail: *********@*****.***
Prepare templates to apply the fix packs.
Attend scrum meetings with the team everyday and with the clients periodically to update status.
Responsibilities also included –
Work with testing team in test case preparation
Review the test results and deliverables
Project – Global Procurement, Procurement Intranet Portal, Web Help Kit
Role – Application Developer
Project Description: IBM Global Procurement is a Domino database developed to enable easy creation of
a web site within the Intranet. It allows for Notes client content editing and management. It was built to
be completely reusable. All features are set up by user -modified documents with no programming
required.
This Domino template allows users to easily create web pages within a standard environment, and
provides specific design guidelines for web pages created and produced within GWA. The template also
provides a standard user interface for forms, navigators, and views. From an end user perspective,
adherence to Domino standards and guidelines provides consistency, with a common look and feel, to all
web pages produced by content editors within W3.
Major releases include -
Successful implementation of Accessibility compliance to the web site.
Global supply work to incorporate processes that keep the web pages current and valid.
Responsibilities -
Creating estimation for the change request proposed.
Analyze the business requirement to prepare high level design for the change request
Involved in coding to develop the design into a functional module.
Involved in code review, unit testing, support user testing and code delivery
Support production issues in debugging and providing a quick fix
Responsibilities also included –
Mentor the newer team members
Preparing project metrics
Ensuring quality of the deliverables by adhering to the processes and standards
Designation – Associate Systems Engineer
Client – IBM Internal
Project – Savings Tracker
Role – Application Developer
Project Description: This tool was developed for the Business Transformation Office of IBM. BTO Savings
Tracker is a web-based application. The tool records all Cost Savings (Charters) and makes them
available for audit, where cost savings is a quantifiable and verifiable monetary benefit the Client receives
which results from the IBM BTO process. The BTO Savings Tracker acts as the single repository of all
information relating to the Charter. The tool is developed to be Client independent and with the ability to
provide support to multiple Clients.
Responsibilities -
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E-mail: *********@*****.***
Involved in coding the components assigned.
Preparing unit test cases and executing the test.
Involved in Internal Reviews.
Involved in System Testing.
Education
Executive Diploma in International Business Management (LIBA, Chennai, 2010)
Bachelor of Technology – Information Technology (Anna University, Chennai, 2002-2006)
Professional Certification
IBM Certified Solution Designer – Rational Unified Process - 2012
IBM Certified IT Specialist Level 1 - 2012.
IBM Certified Associate Quality Practitioner - 2010.
IBM Certified Associate Developer - Lotus Notes and Domino 6/6.5 - 2007
Career Achievements
Received client appreciation in July 2013 for successfully developing a technically evaluated
Multi Release Plan towards delivering a complex project in parts.
Recognized as a high performing team and received ‘Eminence and Excellence Orion Award’
in Dec 2012.
Received ‘Service Excellence Award’ in 2011 for individual contributions towards Successful
Project delivery on the Continued Intelligence program .
Successful completion of IBM Signature program for CSR - Corporate Service Corps
assignment in China, April 2011.
Recognized with ‘Think’ award for contributions towards 'Celebration of Services' event in the
IBM Centennial year.
Received ‘Blue Thanks’ award, 2010 for stretch assignment for the DCAT database.
Recognized and appreciated for contributions towards GenO adoption. Generations Open
(GenO) is the IBM conceived crowd sourcing model.
Identified as ‘Blue Select’ candidate in eProcurement Notes Competency – 2010. Blue Select
is awarded to high performing member(s) of the team.
Received IBM SPOT Award for active participation in multiple projects and organizational
initiatives (eProcurement AHM, 2007)
Submission of best practice from project in IBM Knowledge view.
Received IBM Thanks Award for helping peers, off the schedule, outside the team
Other Achievements
Secured First place in the Executive Diploma program on 'International Business
Management' and was awarded with a certificate of merit and Gold Medal from LIBA.
Received certificate of Merit for academic proficiency from the Department of Information
Technology during under graduation.
Secured Second place in the Half Marathon run conducted as part Zonal Sports meet by Anna
University.
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