Director of Application Management

Ravi Sharan

** ******** ****** ( Budd Lake, NJ **828

H: 973-***-**** ***********@*****.***

M: 201-***-**** linkedin.com/in/ravisharan

Profile: Director of Application Development / Program Manager

Certified Project Management Professional (PMP)

Agile Certified Professional ( Advanced Technology Degree

Dedicated 20+ year career identifying the business needs and issues,

defining the strategy and approach, building the teams, developing a

business-driven IT strategy and roadmap, driving the design and delivery of

quality solutions,

and positioning global organizations for continued competitive growth.

Deliver Business Value By:

. Building, transforming, automating, integrating, and aligning technology

investments with business and strategic goals.

. Introducing best practices and standardized processes that have improved

the timely and quality delivery of solutions.

. Evaluating, recommending, and implementing new technologies and solutions

to reduce costs and drive business growth.

. Leveraging strong strategic, operating, and technical acumen to enable

organizations to achieve evolving objectives.

Core Competencies:

Technology Strategy & Roadmap -Transformation, Automation, Integration &

Standardization Leadership

Large Scale Project & Portfolio Management - Risk, Issue & Change

Management - Business Process Improvement

Software Development Life Cycle - Business, Vendor & Client Relations

-Onshore / Offshore Team Leadership

Professional Experience

CONFIDENTIAL INC. - Teaneck, NJ 2009-Present

IT MANAGER -US MARKETS IT OPERATIONS & DEVELOPMENT

Brought into high-profile technical leadership role to leverage strong

application development and project management capabilities to modernize

critical systems, scale IT operations, and automate business processes to

enable this $26B global organization to achieve rapid business growth in

United States. Hold complete responsibility for defining and executing the

strategy to align technology investments with the US Market's goals. Manage

efforts of 5 onshore / offshore resources, project teams of up to 10, third-

party vendors, and budgets of $1.5M.

. Defined the technology strategy and roadmap, collaborated with steering

committee to prioritize portfolio of projects, and drove the on-time,

within budget, and quality delivery of critical solutions with strong

ROI.

V Delivered $900K in savings by replacing custom CRM system with new

robust and scalable Siebel CRM platform.

V Led the deployment and integration of Oracle Business Intelligence

into CRM platform that enabled sales team to access critical data for

enhanced decision-making.

V Reduced payment administration efforts by 15% by implementing new

payment module into the custom .NET CRM system. Solution automated

the calculation of payments for customers participating in programs.

V Minimized customer service and logistics order processing timeframe

by 20% by building an EDI framework. Identified the need and oversaw

the implementation of technology to automatically process orders.

V Improved financial planning efficiency and accuracy by deploying IBM

Cognos TM1 and business intelligence tool. Developed RFI, selected

platform and resources, and led the customization and rollout of

platform 10% below budget.

V Enabled competitive intelligence reporting for field sales force by

building interfaces with third-party data provider.

V Slashed operational costs by integrating the North American Duty Free

business into global SAP platform.

. Strengthened IT operations, reduced operating costs, and enhanced the

delivery of services to 300 users in 2 locations.

V Reduced cellular phone costs by 30% by renegotiating favorable

contracts with cell phone carrier.

V Achieved 40% in savings by replacing banking provider to process

customers' payments.

V Improved productivity by upgrading Windows platforms, MS Office

software, and network infrastructure.

V Instituted standardized project management processes that enabled the

delivery of portfolio of projects in adherence to global PMO

guidelines.

V Strengthened overall effectiveness of team by establishing goals and

managing performance.

ASHLAND, INC. - Boonton, NJ 2001-2009

PROJECT MANAGER

Recruited by former client into the PMO Organization to manage portfolio of

projects supporting the Marine Division. Developed project charter,

documented business requirements, created Work Breakdown Structure (WBS),

established timelines, and determined resource requirements and cost

estimates. Developed and managed project plan, identified project risks and

impacts, and guided the successful delivery. Led cross-functional teams of

up to 10.

. Granted the STAR Achiever Award for Project Management project

management excellence and IT Vice President Award for overall

contribution for enabling organization to achieve business goals.

V Improved the division's safety service sales by 5% through the build

out of award-winning Safety Management Application. Captured and

drove the integration of stringent compliance requirements that met

the needs of each country, resulting in winning award from industry

association.

V Increased customer service efficiency by 10% while reducing costs

through the replacement of disparate order processing applications

with a centralized and globalized Order Processing System.

V Strengthened supply & distribution efficiency by 10% by replacing

legacy application with new Global Inventory Management System that

increased visibility of inventory at warehouses globally.

V Reduced accounts payable workload and improved vendor satisfaction by

delivering the Vendor Inquiry Portal that enabled vendors to access

critical data.

V Researched, evaluated, and procured new Environmental Health & Safety

software to enhance compliance auditing processes.

IGATE CAPITAL, INC. - Boonton, NJ 1996-2001

PROJECT MANAGER / SOFTWARE ENGINEER - ASHLAND, INC.

Retained by Ashland client as a software engineer and promoted to project

manager to oversee the modernization of core systems for the Water

Division.

. Provided the technical expertise and leadership to replace legacy ERP

system and eliminate end of life issues.

V Led efforts of teams in designing, developing, and implementing new

Order-to-Cash, Source-to-Pay, Plan-to-Produce, and Financial

applications that strengthened information access and visibility of

key business drivers.

TATA CONSULTANCY SERVICES LIMITED - New Delhi & Hong Kong 1994-1996

SOFTWARE ENGINEER / SYSTEMS ANALYST

. Core member of offshore teams charged with designing and implementing

solutions for clients.

V Participated in developing new transportation system that enabled

client in Hong Kong to track shipping operations.

V Assisted in designing, developing, and implementing new banking

solutions for financial institution in UK & Japan as part of off-

shore team.

Education & Credentials

Master of Technology / Electrical Engineering

INDIAN INSTITUTE OF TECHNOLOGY, 1993

Bachelor of Electrical & Electronics Engineering

BIRLA INSTITUTE OF TECHNOLOGY, 1992

Certifications & Professional Development

Project Management Professional (PMP), PMI

Agile Certified Professional, ASPE

Numerous Management & Leadership Courses, AMA

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