Customer Service High School

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Alex Dareus

**** **** ********* ****** ***.1128

Orlando, F.L. 32807

Phone: 407-***-****

E-mail: ********@*****.***

Objective To find a challenging work environment where I can apply my

skills and talents.

Also by providing my leadership skills and customer service &

sales experience to help elevate both myself and the company.

Skills I currently have many years and experience in leadership roles

providing both excellent customer service and sales also in

training. These skills have benefitted me throughout my work

history. I am also a very quick learner and know how to set

goals to accomplish and be self managed, yet I am also very

team oriented I am also fluent in various languages: English,

French, and Creole. Proficient in computers and computer

software such as Windows- Excel, Outlook, Word, Etc. I'm also

very skilled at researching, and in skip tracing also in

collection and book keeping.

Education 1994, Miami Edison Sr. High School, Graduated

Associates of Arts Degree, Valencia Community College, IT MIS

Experience Wells Fargo Auto Finance- Collections Level 3 Lead-

June-14-06- Jan-13-2012

As a lead collector, I worked on and assisted on past due

amounts on auto finance accounts, working with more difficult

accounts (long term delinquent accounts and those not paid as

promised.) I also locate and contact customers by telephone

and mail, handle moderately difficult skip-trace assignments,

assess the individual circumstances and decide upon an

appropriate course of action. Also determining reasons for

non-payment, negotiating payment arrangements, offering

suggestions to customers on how to meet their obligations and

advising them as to the possible consequences of not meeting

the obligations. I also helped in developing proper

restructuring plans to assist the client or clients in

resolving delinquency and avoiding repossession of vehicle.

Team oriented involved in working in a fast paced environment

multitasking and applying vital practices and tips to team or

teammates. Also provided talk offs and handle large amounts

of escalation calls, coaching and educated on new products and

software and updates on laws changes and on new work policies.

Wells Fargo Home Mortgage- Claims Intake Process

Researcher/Auditing

As a Claims Intake Process (CIP) Researcher my job was to

review files for potential harm in accordance with the

principles set forth by the OCC on the Consent Order Claim

Intake forms. Using an executive summary template tool to help

identify how to research the questions on the claims intake

form. Completion of the form was sent to Promontory along with

documentation provided to substantiate my research. Tools such

as GEM, MSP etc. Also assisted with coaching and training

teams of more than 15-30 members depending on the work that

day.

JP Morgan Chase-CARD, MERCHANT SERVICES-Collector II Lead Jan

06-2004 to June16 2006

Responsibilities were to collect on past due amounts on CARD,

MERCHANT SERVICES accounts, working with more difficult

accounts (long term delinquent accounts and those not paid as

promised.) I locate and contact customers by telephone and

mail, handle moderately difficult skip-trace assignments,

assess the individual circumstances and decide upon an

appropriate course of action. This include determining reasons

for non-payment, negotiating payment arrangements, offering

suggestions to customers on how to meet their obligations and

advising them as to the possible consequences of not meeting

the obligations. I was also able help develop restructuring

plans to assist clients in resolving delinquency and avoiding

legal actions.

ATT Wireless Receivable Management Rep Lead Feb 15 2000 to

Jan 15 2004

This is a team-oriented company that involved working in a

fast paced environment receiving inbound phone calls to

customers with delinquent accounts, and on occasional outbound

calls. Duties were multitasking and applying vital

negotiations and communication skills. Duties also were

activating accounts and retentions also providing talk offs

and handling escalation, and coaching and educating on new

products and updates on new policies also on new software.

References Upon requested.

Contact this candidate