Service Technical Support

NITESH KUMAR

E-mail: ******.*********@*****.***

Mobile: +91-902*******

Objective

To obtain a position with a global business, or professional associations

that is seeking individual who can analyze, organize, and manage

challenging projects that promote growth through individual and product

achievement.

Educational Qualification

> Bachelor In Computer Application, (BCA): Completed from DR D.Y

PATIL COLLEGE PUNE UNIVERSITY with 61% in 2013.

> Higher Secondary Certificate (Standard XII): Appeared in 2010 from

TENDER HEART sr school affiliated to CBSE BOARD with 58.4%.

> Secondary School Certificate (Standard X): Appeared in 2008 from

GREEN LAND public school affiliated to CBSE BOARD with 72.4%

PROJECTS

1) Title: E-Goverence

Technologies used: html, jsp

Algorithms used: ER-diagram, DFD

2) Title: Indian_Goverment

Technologies used: ASP.Net

Algorithms used: ER-diagram, DFD

CERTICATION

> Dot Net.

Computer Proficiency

V Have experience developing the web and windows application.

V Have knowledge of software development life cycle.

V Have experience of remotely working remotely with client.

V MS- 0ffice

V Windows 2007,98,2003 etc.

V Operating System: Windows XP, Windows Vista, Windows 7.

V Software development & coding: C, C++, Jsp,Dot Net, HTML,Sql

Database,Ms Access

TECHNICAL SKILLS

Languages/Packages C,C++,C#,VB.Net, XML, HTML,HTML5,CSS3

Development Tools Microsoft Visual Studio 2003, Microsoft

Visual Studio 2005, Microsoft Visual Studio

2008, Microsoft Visual Studio 2010

Operating Systems Windows XP, Windows Server 2003, MS-DOS

Databases MS SQL Server 2005

Other MS .Net framework, ASP.Net, JavaScript

Tools/Technologies

Configuration SVN, Ankh SVN

Management Tool

Change Management Service now, ITSM Remedy (BMC Tool)

Tool

ORGANISATIONAL EXPERIENCE

COMPANY PROFILE:

V Company name: Wipro InfoTech

V Project Details: MATTEL is the world's number one US Based Toy

manufacturing company which is spread all over world. And we are

working in 24/5 shifts, based on regions (APAC, EMEA, LATAM, NA).

Mattel has Further 2 more companies acquired recently. American Girl &

Hit Entertainment.

V Total Experience: From 21th November 2013-Present

V Presently working as Technical support Analyst.

JOB RESPONSIBILITY:

V Working/Handling the ticketing tool (BMC Remedy and Service Now)

V Communicating with users globally. Working in shifts based on regions.

V Troubleshooting Users issues.

V Installation and configuration of network printers and tracking prints.

V Installation of Operating systems. (Win XP, Win Server 03/08, Win 7,

Red Hat Enterprise Linux, etc).

V Configuring MS Outlook mail using Exchange server.

V Configuring MS Outlook mail clients and resolving mail access issues.

V Troubleshooting internet, intranet and managing internet with proxy

settings.

V Resolving users issue regarding applications like Network Account / VPN

/ Esmart /ETime / Oracle Mark view / Oracle MyHR / WMS / MASTERPLAN

(AS400 AMERICAS / AS400 ASIAMFG / AS400 EUROPA / AS400 MSTRPLN/GITDEV).

V Handling users issue with internet and outlook.

Key Skills

V Good Motivational and Communication skills.

V Ambitious, Enthusiastic, Creative and Dedicated to Work

V Leadership Qualities and Smart working nature.

Languages Known

V English (WRS)

V Hindi (WRS)

Hobbies

V Traveling.

V Listening music.

V Interaction with people.

Personal Information

Marital Status: Single

Sex: Male

Father's Name: Mr. Pramod Singh

Mother's Name: Mrs. Anita Singh

Languages Known: Hindi, English.

DECLARATION

I hereby declare that all the statements made herein are

true to best of my knowledge and belief.

Place: Pune

Nitesh Kumar

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