Customer Service Management
Resume:
TIAN YANG
**** ******** **., ***** *****, LA ****0
Phone number: 859-***-**** (Cell)
E-mail: ********@*****.***
EXECUTIVE SUMMARY
Plant Manufacturing Capital Budgeting & Forecasting Lean Manufacturing Methods
Operations Performance Metrics Systems Process / Productivity Improvement
Engineering Program Toyota Production System Global Procurement Strategies
Management Strategic Planning & Visioning Fluent in English, Japanese and
Chinese
Production Control/Material Planning professional with over 5 years of experience working with Toyota and Honda.
Versed in the creation of corporate strategic goals and team based action plans which include the implementation of
organizational performance metrics and cultural transformation methods such as 5S, 3-Gen Shugi, value stream
mapping and continuous improvement tools such as, lean evaluation matrices, Kaizen and process net potential
analysis methodologies.
ACCOMPLISHMENTS
Results-driven and highly organized Production Scheduling professional with depth of global experience
managing material planning, inventory control and coordinating Sales & Operations Planning with
Purchasing, Engineering, Operations and Customer Service departments in the automotive industry.
Over 5 years’ experience in strategic sourcing, supply management, SCP systems/ process development and
implementation/ utilization of forecasting & best-in-class demand fulfillment tools.
Well-respected leader w/ proven results from participating in various projects, developing and driving
implementation of strategic policies & procedures.
PROFESSIONAL EXPERIENCE
MAPP CONSTRUCTION (DOWN SIZED) 06/2013 - 01/2015
MAPP Construction is a general contractor providing overall commercial buildings construction management
Project Coordinator – Baton Rouge, LA
To support the internal project team and to communicate with external clients for various construction related issues
and/or documentations.
Coordinate between Project Team, subcontractors, vendors & suppliers for commercial construction
projects.
Prepare subcontractor documents and purchase orders.
Documentation and compliances management: Submittals, transmittals, subcontractors, vendors, payment
applications, PO change orders, conditional/ unconditional lien waivers, insurance certificates, etc.
HL-A CO., INC. (HONDA LOCK AMERICA) 10/2011 - 06/2013
Honda Lock America Selma Plant is the sole automotive steering lock and key sets assembly manufacturer for the
entire Honda Automotive Manufacturing facilities in North America, including Canada and Mexico.
Production Control Coordinator – Selma, AL
Responsible for planning & purchasing materials/components by reviewing/analyzing MRP and forecast reports to
determine optimal order quantity and dates required for both mass production and after-market service parts.
•
Oversee domestic (US) and overseas materials/components procurement
•
Review master production schedule for new model start-up, mass production and/or build-out, determine
inventory level and adjust order quantities accordingly
•
Confer & coordinate with suppliers to obtain product or service information such as price, availability, and
delivery schedule to support short and long-term forecast
•
Coordinate design changes, new model start up activities, mass production and build out schedule with
suppliers
•
Establish & maintain active relationships w/ suppliers and procurement records, such as items purchased,
costs, delivery, product quality or performance and inventories
•
Discuss defective or unacceptable goods or services with inspection and/or quality control personnel,
suppliers, and others to determine source or trouble and take corrective action
•
Perform cycle count and physical inventory to determine material & component requirements, and take
actions to meet those needs while keeping overall inventory at or below targets
•
Take appropriate replenishment action to maintain optimal inventory levels for purchased inventory items,
as well as non-inventory & service items
•
Monitor items received to ensure inventory accuracy and follow up on purchases to ensure on-time delivery
•
Support quality team and coordinate with suppliers obtaining quality related documentation
•
Support all departments communicating with Japanese staff & overseas suppliers (Chinese, Japanese) as
needed
Toshiba DPDD (CONTRACT) 03/2011 - 09-2011
Toshiba DPDD is a software development and testing center for Toshiba brand large sized screen TV products.
Specification Coordinator / Language Specialist - Nashville, TN
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Translate documents for LCD/LED/3D TV software development
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Participate specification activities concerning LCD/LED/3D TV software development
•
Coordinate between Japan and US teams for software development and specifications
JTS, LLC (SELF-EMPLOYED) 03/2009 - 03/2011
Provided engineering, documentation and translation services to Toyota and Honda.
Production Control / Material Planner - Florence, KY
•
Production Control & Material Planner for automotive industry Tier 2 supplier, coordinate among
manufacturers and suppliers in Japan, local customers and the off-site warehouse
•
Check inventory, prepare orders, generate packing lists, invoices
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Review new model ramp up schedule and prepare PPAP documents, following customer ’s requirements
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Monitor build-out schedule, keep the inventory at minimum level, minimize dead-stock
Administrative Assistant and Project Support – Florence, KY
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Management of finances and bookkeeping
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Budget for and provide financial oversight for all projects and administrative budget
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Contributing to and editing of marketing brochures, website content and other business development efforts
Translator/Interpreter (English/Japanese/Chinese) – Florence, KY
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Translation of complex technical & business documents for technical, automotive manufacturing and
software industries
•
Onsite SV/Translator for automotive manufacturing equipment installations, removals and modifications
PROTEC AMERICA RESEARCH & TECHNOLOGY (BUSINESS CLOSED) 05/2004 - 02/2009
Provided engineering, documentation and translation services to Toyota.
Office Management & Customer Relations / Translator & Interpreter – Florence, KY
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Issue invoices and quotations for services to customers
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Manage schedule / payment of office bills, services procurement, leases, insurance and permits required to
support operations
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Contribute to development of marketing brochures, website content and other business development efforts
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Arrange/support onsite project team & staff coming from overseas; travel, accommodations, documentation
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Assist permanent and short term staff recruitment
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Translation and interpretation for technical, automotive manufacturing and software industries
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Documents include: Production process, equipment/machinery maintenance and inspection procedures, in-
house training materials, Regulation/Code/Standard, presentations, reports, etc.
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Serve as live interpreter at meetings, presentations and training sessions with high-level business clients
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Onsite SV/Translator for automotive manufacturing equipment installations, removals and modifications
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Responsible for recruiting & management of translators and client project management
EDUCATION
ASSOCIATE Osaka Prefectural College of Foreign Trade (Osaka, Japan) Foreign Trade & Business 1998
OTHER ECC Japanese Language Institute (Osaka, Japan) Japanese Language 1996
ASSOCIATE Beijing Guangbo Dianshi University (Beijing, China) English Language 1992
REFERENCES AVAILABLE UPON REQUEST
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