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Customer Service Management

Location:
Texas
Posted:
February 10, 2015

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Resume:

TIAN YANG

**** ******** **., ***** *****, LA ****0

Phone number: 859-***-**** (Cell)

E-mail: acn9ar@r.postjobfree.com

EXECUTIVE SUMMARY

Plant Manufacturing Capital Budgeting & Forecasting Lean Manufacturing Methods

Operations Performance Metrics Systems Process / Productivity Improvement

Engineering Program Toyota Production System Global Procurement Strategies

Management Strategic Planning & Visioning Fluent in English, Japanese and

Chinese

Production Control/Material Planning professional with over 5 years of experience working with Toyota and Honda.

Versed in the creation of corporate strategic goals and team based action plans which include the implementation of

organizational performance metrics and cultural transformation methods such as 5S, 3-Gen Shugi, value stream

mapping and continuous improvement tools such as, lean evaluation matrices, Kaizen and process net potential

analysis methodologies.

ACCOMPLISHMENTS

Results-driven and highly organized Production Scheduling professional with depth of global experience

managing material planning, inventory control and coordinating Sales & Operations Planning with

Purchasing, Engineering, Operations and Customer Service departments in the automotive industry.

Over 5 years’ experience in strategic sourcing, supply management, SCP systems/ process development and

implementation/ utilization of forecasting & best-in-class demand fulfillment tools.

Well-respected leader w/ proven results from participating in various projects, developing and driving

implementation of strategic policies & procedures.

PROFESSIONAL EXPERIENCE

MAPP CONSTRUCTION (DOWN SIZED) 06/2013 - 01/2015

MAPP Construction is a general contractor providing overall commercial buildings construction management

Project Coordinator – Baton Rouge, LA

To support the internal project team and to communicate with external clients for various construction related issues

and/or documentations.

Coordinate between Project Team, subcontractors, vendors & suppliers for commercial construction

projects.

Prepare subcontractor documents and purchase orders.

Documentation and compliances management: Submittals, transmittals, subcontractors, vendors, payment

applications, PO change orders, conditional/ unconditional lien waivers, insurance certificates, etc.

HL-A CO., INC. (HONDA LOCK AMERICA) 10/2011 - 06/2013

Honda Lock America Selma Plant is the sole automotive steering lock and key sets assembly manufacturer for the

entire Honda Automotive Manufacturing facilities in North America, including Canada and Mexico.

Production Control Coordinator – Selma, AL

Responsible for planning & purchasing materials/components by reviewing/analyzing MRP and forecast reports to

determine optimal order quantity and dates required for both mass production and after-market service parts.

Oversee domestic (US) and overseas materials/components procurement

Review master production schedule for new model start-up, mass production and/or build-out, determine

inventory level and adjust order quantities accordingly

Confer & coordinate with suppliers to obtain product or service information such as price, availability, and

delivery schedule to support short and long-term forecast

Coordinate design changes, new model start up activities, mass production and build out schedule with

suppliers

Establish & maintain active relationships w/ suppliers and procurement records, such as items purchased,

costs, delivery, product quality or performance and inventories

Discuss defective or unacceptable goods or services with inspection and/or quality control personnel,

suppliers, and others to determine source or trouble and take corrective action

Perform cycle count and physical inventory to determine material & component requirements, and take

actions to meet those needs while keeping overall inventory at or below targets

Take appropriate replenishment action to maintain optimal inventory levels for purchased inventory items,

as well as non-inventory & service items

Monitor items received to ensure inventory accuracy and follow up on purchases to ensure on-time delivery

Support quality team and coordinate with suppliers obtaining quality related documentation

Support all departments communicating with Japanese staff & overseas suppliers (Chinese, Japanese) as

needed

Toshiba DPDD (CONTRACT) 03/2011 - 09-2011

Toshiba DPDD is a software development and testing center for Toshiba brand large sized screen TV products.

Specification Coordinator / Language Specialist - Nashville, TN

Translate documents for LCD/LED/3D TV software development

Participate specification activities concerning LCD/LED/3D TV software development

Coordinate between Japan and US teams for software development and specifications

JTS, LLC (SELF-EMPLOYED) 03/2009 - 03/2011

Provided engineering, documentation and translation services to Toyota and Honda.

Production Control / Material Planner - Florence, KY

Production Control & Material Planner for automotive industry Tier 2 supplier, coordinate among

manufacturers and suppliers in Japan, local customers and the off-site warehouse

Check inventory, prepare orders, generate packing lists, invoices

Review new model ramp up schedule and prepare PPAP documents, following customer ’s requirements

Monitor build-out schedule, keep the inventory at minimum level, minimize dead-stock

Administrative Assistant and Project Support – Florence, KY

Management of finances and bookkeeping

Budget for and provide financial oversight for all projects and administrative budget

Contributing to and editing of marketing brochures, website content and other business development efforts

Translator/Interpreter (English/Japanese/Chinese) – Florence, KY

Translation of complex technical & business documents for technical, automotive manufacturing and

software industries

Onsite SV/Translator for automotive manufacturing equipment installations, removals and modifications

PROTEC AMERICA RESEARCH & TECHNOLOGY (BUSINESS CLOSED) 05/2004 - 02/2009

Provided engineering, documentation and translation services to Toyota.

Office Management & Customer Relations / Translator & Interpreter – Florence, KY

Issue invoices and quotations for services to customers

Manage schedule / payment of office bills, services procurement, leases, insurance and permits required to

support operations

Contribute to development of marketing brochures, website content and other business development efforts

Arrange/support onsite project team & staff coming from overseas; travel, accommodations, documentation

Assist permanent and short term staff recruitment

Translation and interpretation for technical, automotive manufacturing and software industries

Documents include: Production process, equipment/machinery maintenance and inspection procedures, in-

house training materials, Regulation/Code/Standard, presentations, reports, etc.

Serve as live interpreter at meetings, presentations and training sessions with high-level business clients

Onsite SV/Translator for automotive manufacturing equipment installations, removals and modifications

Responsible for recruiting & management of translators and client project management

EDUCATION

ASSOCIATE Osaka Prefectural College of Foreign Trade (Osaka, Japan) Foreign Trade & Business 1998

OTHER ECC Japanese Language Institute (Osaka, Japan) Japanese Language 1996

ASSOCIATE Beijing Guangbo Dianshi University (Beijing, China) English Language 1992

REFERENCES AVAILABLE UPON REQUEST



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